Software Alternatives & Reviews

Zoho Desk VS SketchUp

Compare Zoho Desk VS SketchUp and see what are their differences

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website

SketchUp logo SketchUp

3D for Everyone
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • SketchUp Landing page
    Landing page //
    2023-07-18

Zoho Desk

Website
zoho.com
$ Details
freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

SketchUp features and specs

No features have been listed yet.

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

SketchUp videos

SketchUp 2019 | My HONEST Review

More videos:

  • Review - Watch This Before You Get Started With SketchUp (2019 Update)
  • Review - SKETCHUP 2019 - REVIEW. REACTION. RANT.

Category Popularity

0-100% (relative to Zoho Desk and SketchUp)
Help Desk
100 100%
0% 0
3D
0 0%
100% 100
Customer Support
100 100%
0% 0
Architecture
0 0%
100% 100

User comments

Share your experience with using Zoho Desk and SketchUp. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and SketchUp

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com
Best Customer Service Software
Zoho Desk has solutions for customer service agents, managers, and customers. But above all, it’s arguably the best customer service software for managing and closing tickets.
11 Best Help Desk Software to Totally Check out in 2020!
Zoho Desk is quite a popular name when it comes to help desk tools. The context-aware help desk software can help you manage and close numerous requests through multiple channels. The flexible tool provides you with an array of interesting features. Enhance your customer service system with supported by a powerful AI assistant, advanced multi-stakeholder process management,...
Best helpdesk software of 2020: for ticketing and support
Zoho Desk is the cloud-based, help desk software offering that focuses on being context aware. It includes features such as prioritization of higher importance or overdue tickets, dashboards to track quality metrics, and the support to create a Knowledge Base for simpler issues that can be self-serviced. Zoho Desk can be used by agents with mobile apps for iOS and Android.

SketchUp Reviews

Top 15 free interior design software and tools in the year 2022
Sketchup is another popular interior design program. Sketchup is a professional and useful 3D design program. Even for specialists, the interface is rather sophisticated and takes some time to get used to. For a powerful 3D modeling experience, professionals use Sketchup.
Source: www.reddit.com
15 Best Maya Alternatives
One of the advantages of using SketchUp is access to hundreds of expertly-developed extensions. These extensions are available in the SketchUp Warehouse and will save you the considerable time you would spend creating the products and models yourself.
15 Best Sketchup Alternatives 2022
Rhino might not beat Sketchup in terms of in-depth functions and overall features, but it is a reliable and versatile 3D modeling software. The software, like Sketchup, is available for Windows and Mac but also available for iOS.
Alternatives to SketchUp: Check out 10 free programs
Like SketchUp, Revit is known for interior design and architecture, making the software one of SketchUp’s biggest competitors. Owned by AutoDesk since 2002, this software has had updates every year, which makes it a complete package for the area. Unlike SketchUp, this program is more technical and isn’t a CAD but a BIM (Building Information Modeling). On that note, Revit is...
Source: solidface.com
7 Best 3D Modeling Programs Like SketchUp | EASY RENDER
One of SketchUp’s most appealing bi-products of its simplicity is the imagination it inspires in people who use it. AutoDesk - yes the same AutoDesk who created the complicated and obtuse drafting software on the planet - has achieved the same thing with Inventor. It is a program that, like SketchUp, taps into the childlike enthusiasm that accompanies simple, unadulterated...

Social recommendations and mentions

Based on our record, SketchUp should be more popular than Zoho Desk. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

SketchUp mentions (5)

  • Google needs to create a product called Google Gone!
    What! It just switched owners, that's all. Go to sketchup.com. Source: about 1 year ago
  • design build programs
    Not exactly sure what you're asking for but maybe.... SketchUp? Source: over 1 year ago
  • Help for Mom's Condo
    I know sketchup.com a little and searched earlier for something, found https://www.closetfactory.com/entertainment-centers/. Source: over 1 year ago
  • Basement remodel.
    I've heard good things about sketchup.com but it costs. If you are going to buy materials (cabinets, fixtures, etc) primarily form a single source I would check with them. I thought that Home Depot had a virtual design center, but it seems you need to physically go in. IKEA has a good design tool that I've used in the past - very advance and free. Source: over 1 year ago
  • product dissapearing?
    There is no "license" for SU Pro. You use your email address and password that you used when you bought it. Have you installed the program? Log into sketchup.com with your user name and password. Then start SU on your computer. Source: over 2 years ago

What are some alternatives?

When comparing Zoho Desk and SketchUp, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Blender - Blender is the open source, cross platform suite of tools for 3D creation.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

FreeCAD - An open-source parametric 3D modeler

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Sweet Home 3D - Sweet Home 3D is a free interior design application that helps to draw the plan of house, arrange furniture on it and visit the results in 3D.