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Zoho Desk VS Salesforce Essentials

Compare Zoho Desk VS Salesforce Essentials and see what are their differences

Zoho CRM
Omnichannel CRM for Businesses of all sizes featured
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Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website

Salesforce Essentials logo Salesforce Essentials

Salesforce Essentials is a company that focuses on customer relationship management and eliminates the use of spreadsheets for data analysis.
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • Salesforce Essentials Landing page
    Landing page //
    2023-07-10

Zoho Desk

Website
zoho.com
Pricing URL
Official Zoho Desk Pricing
$ Details
freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android
Edit details

Salesforce Essentials

Website
salesforce.com
Pricing URL
-
$ Details
-
Platforms
-
Edit details

Zoho Desk features and specs

  • Omnichannel
    Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence
    With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service
    With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center
    Create a distinct self-service portal for each brand's customers.
  • Knowledge Base
    Create a repository of solutions for commonly asked questions.
  • Agent Productivity
    Collaborate, communicate, and secure those customer relationships
  • Automations
    Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint
    Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform
    Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards
    Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking
    Keep track of time spent on every ticket and task.
  • Security
    Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform
    REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps
    With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Salesforce Essentials features and specs

  • User-Friendly Interface
    Salesforce Essentials offers an intuitive and easy-to-navigate user interface that is designed to minimize the learning curve for new users.
  • Small Business Focus
    Specifically tailored for small businesses, providing only the essential features needed without overwhelming the user with complex functions meant for larger enterprises.
  • Customization Options
    Allows significant customization through simple drag-and-drop tools, enabling businesses to tailor the CRM to their specific needs and workflows.
  • Integration with Salesforce Ecosystem
    Easily integrates with other Salesforce products and third-party applications, providing a more seamless operation and holistic management of business functions.
  • Mobile Accessibility
    Features a robust mobile app that ensures users can access essential CRM functionalities on-the-go, improving productivity and responsiveness.
  • AI-Powered Features
    Leverages Salesforce's AI capabilities to offer smart insights and predictive analytics, aiding in more effective decision-making.
  • Affordable Pricing
    Offers competitive pricing designed to be cost-effective for small businesses, making it more accessible for startups and small enterprises.

Possible disadvantages of Salesforce Essentials

  • Limited Scalability
    May not meet the growing needs of businesses as they scale, potentially requiring a migration to a more advanced Salesforce product.
  • Feature Restrictions
    While it includes essential features, some advanced functionalities present in other Salesforce editions are not available in Salesforce Essentials.
  • Customization Complexity
    Although it offers customization options, highly specific or complex customizations may require technical expertise or support from Salesforce consultants.
  • Integration Costs
    Integrating with third-party applications might incur additional costs, which can add up for businesses looking to utilize a wide range of tools.
  • Support Limitations
    Basic support is included, but more comprehensive support options come at an extra cost, which might be a limitation for small businesses needing more assistance.
  • Learning Curve
    Despite a user-friendly interface, there is still a learning curve associated with getting the most out of the platform’s features and capabilities.

Analysis of Salesforce Essentials

Overall verdict

  • Salesforce Essentials is a solid CRM choice for small businesses that need a robust and scalable tool to manage customer relationships without the complexity of the full Salesforce suite. Its ease of use, combined with the powerful ecosystem of Salesforce apps, makes it an attractive option for companies looking to improve their sales and support processes.

Why this product is good

  • Salesforce Essentials is a streamlined version of Salesforce's flagship CRM product, designed specifically for small businesses. It offers a simplified interface and easier setup while incorporating essential CRM functionalities such as contact management, sales tracking, and customer support. The platform is cloud-based, allowing for mobility and real-time updates, and it integrates with other popular tools such as Gmail, Outlook, and various social media platforms.

Recommended for

  • Small businesses looking for an affordable and easy-to-use CRM solution.
  • Teams that need mobile access and real-time updates.
  • Businesses that want seamless integration with popular tools like G Suite and Office 365.
  • Organizations planning to scale their CRM functionalities over time as they grow.

Zoho Desk videos

+ Add

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Salesforce Essentials videos

+ Add

Salesforce Essentials Review

More videos:

  • Review - Salesforce Essentials Review: Packed with features
  • Review - Salesforce Essentials vs Professional

Category Popularity

0-100% (relative to Zoho Desk and Salesforce Essentials)

Zoho Desk

Salesforce Essentials

Customer Support
93 93%
Customer Support
7% 7
CRM
0 0%
CRM
100% 100
Help Desk
91 91%
Help Desk
9% 9
Customer Service
100 100%
Customer Service
0% 0

User comments

Share your experience with using Zoho Desk and Salesforce Essentials. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and Salesforce Essentials

Zoho Desk Reviews

  1. Neha
    · Helpdesk Manager at Tagio ·
    Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. Kassy
    · CXO at Filter Publications ·
    April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya
    · Co-Founder at SMBCon ·
    Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)
10 Best Freshdesk Alternatives for Businesses in 2024
Zoho Desk provides a centralized platform for handling customer queries, support tickets, and other related activities. Moreover, integrating Zoho Desk with your customer service can streamline your customer service operations.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you're considering Zoho Desk, you might want to take a look at our run-through of the best Zoho Desk alternatives, and see whether it's right for you.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Zoho Desk is a cloud-based help desk solution. Zoho offers a wide range of products, including customer service, marketing, finance, IT, project management, and developer platforms. Because Zoho is a full-suite CRM and supports products for many use cases, you may not get the level of depth and expertise as you would with a best-in-breed CX solution.
Source: www.zendesk.com
11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com

Salesforce Essentials Reviews

We have no reviews of Salesforce Essentials yet.
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Social recommendations and mentions

Based on our record, Zoho Desk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

Salesforce Essentials mentions (0)

We have not tracked any mentions of Salesforce Essentials yet. Tracking of Salesforce Essentials recommendations started around Jul 2021.

What are some alternatives?

When comparing Zoho Desk and Salesforce Essentials, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Zendesk Support - Social Customer Support and Help Desk and Ticketing

Pobuca Connect - Connect with your contacts.

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