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Zoho Desk VS ReliefJet Essentials for Outlook

Compare Zoho Desk VS ReliefJet Essentials for Outlook and see what are their differences

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Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
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ReliefJet Essentials for Outlook logo ReliefJet Essentials for Outlook

A large set of useful and easy-to-use tools for every Microsoft Outlook user: Import, export and convert using EML,MSG,TXT and PST formats; remove duplicate items, process attachments and extract addresses; get reports and statistics and even more...
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • ReliefJet Essentials for Outlook Landing page
    Landing page //
    2018-12-27

ReliefJet Essentials for Outlook is a comprehensive set of more than 150 tools for performing a wide range of tasks in processing email messages, contacts, appointments, meetings, tasks and other Outlook items as well as Outlook / Exchange Server folders and mailboxes. The product seamlessly integrates with Outlook and includes Outlook add-in, standalone and Windows command line applications. Utilities can be run in manual and automatic modes as well as on a scheduled basis.

  • import and export Outlook items using MSG, EML, MSG, TXT, HTML, PDF and MBOX formats;
  • export Outlook contacts to vCard (VCF) format;
  • convert message files between MSG, EML, MBOX, PST formats;
  • export, split and merge PST files, Outlook/Exchange storages, mailboxes and folders;
  • import and export Outlook categories;
  • find, remove or move duplicate Outlook items, emails and attachments, get reports on any duplicates found;
  • save, add and remove attachments;
  • replace attachments with links and links with attachments;
  • extract email, data, URL from message texts and headers;
  • personify your mailings by creating an individual email for each of the specified recipients;
  • assign and remove categories for multiple Outlook items;
  • clear message subjects from RE:, FW: and other unwanted prefixes;
  • backup, import/export, convert, edit and transfer/migrate Outlook auto-complete list cache;
  • and many other tools that will significantly increase your office and home productivity.

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

ReliefJet Essentials for Outlook features and specs

No features have been listed yet.

Zoho Desk videos

+ Add

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

ReliefJet Essentials for Outlook videos

+ Add

How to Use ReliefJet Essentials for Outlook

More videos:

  • Tutorial - How to Run Utilities from Outlook Rules

Category Popularity

0-100% (relative to Zoho Desk and ReliefJet Essentials for Outlook)

Zoho Desk

ReliefJet Essentials for Outlook

Help Desk
100 100%
Help Desk
0% 0
Email
0 0%
Email
100% 100
Customer Support
100 100%
Customer Support
0% 0
Email Converter
0 0%
Email Converter
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and ReliefJet Essentials for Outlook

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    🏁 Competitors: Zendesk, Jira Service Desk, Vision Helpdesk
    πŸ‘ Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    πŸ‘Ž Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    πŸ‘ Pros:    Easy user interface|Great customer support|Highly customizable
    πŸ‘Ž Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    πŸ‘ Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)
11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if youҀ™re interested in that too). ItҀ™s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com
Best Customer Service Software
Zoho Desk has solutions for customer service agents, managers, and customers. But above all, it’s arguably the best customer service software for managing and closing tickets.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
Zoho Desk is quite a popular name when it comes to help desk tools. The context-aware help desk software can help you manage and close numerous requests through multiple channels. The flexible tool provides you with an array of interesting features. Enhance your customer service system with supported by a powerful AI assistant, advanced multi-stakeholder process management,...
Source: surveysparrow.com
Best helpdesk software of 2020: for ticketing and support
Zoho Desk is the cloud-based, help desk software offering that focuses on being context aware. It includes features such as prioritization of higher importance or overdue tickets, dashboards to track quality metrics, and the support to create a Knowledge Base for simpler issues that can be self-serviced. Zoho Desk can be used by agents with mobile apps for iOS and Android.
Source: www.techradar.com

ReliefJet Essentials for Outlook Reviews

We have no reviews of ReliefJet Essentials for Outlook yet.
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Social recommendations and mentions

Based on our record, Zoho Desk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

ReliefJet Essentials for Outlook mentions (0)

We have not tracked any mentions of ReliefJet Essentials for Outlook yet. Tracking of ReliefJet Essentials for Outlook recommendations started around Mar 2021.

What are some alternatives?

When comparing Zoho Desk and ReliefJet Essentials for Outlook, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

MailsDaddy OST to PST Converter - Download MailsDaddy OST to PST Converter software to retrieve Offline OST file data and export in PST and many various format like-EML, MSG, HTML, RTF, MHTML, MBOX, Office 365 and Live Exchange Server.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

SysTools MBOX Converter - SysTools MBOX Converter tool repair & extract all email attachments from Mbox file & convert into data items of other email client application on Windows Platform.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

EML to PST Converter - EML to PST Converter is an ultimate email conversion and migration tool.

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