Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
Our aim is to make it as easy as possible for businesses to create epic documents that they can use internally, with their clients and share online. Our templates are not only professional & interactive, but are created as an individual web page that allows for easy shareability & data measuring.
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What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, Qwilr should be more popular than Zoho Desk. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Desk โ Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
Can you tell me more about it? Is it any different from https://qwilr.com or pandadoc.com or is a direct competitor to those. Source: over 2 years ago
When we initially researched, we did them independently. For RFP software, we wanted something to help with tracking, analyzing, generating proposals, AI answer suggestion/knowledge base, assigning related tasks etc. Avnio & RFPIO made our shortlist. For Quote software, we wanted something shiny, to make closing faster and easier to understand. Qwilr and PandaDocs were rated pretty high. Source: about 3 years ago
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