Zoho Desk VS Precoro

Zoho Desk Reviews

1. Neha    

   Helpdesk Manager at Tagio | almost 4 years ago
   Excellent Ticketing software with clean interface

   What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

   🏁 Competitors: Zendesk, Jira Service Desk, Vision Helpdesk

   👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable

   👎 Cons:    Need more image manipulation feature
2. Kassy    

   CXO at Filter Publications | almost 4 years ago
   April 2020 Inexpensive Customer Service Software

   Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

   🏁 Competitors: Zendesk, Salesforce Service Cloud

   👍 Pros:    Easy user interface|Great customer support|Highly customizable

   👎 Cons:    Few features are in beta
3. Vincy Dahiya    

   Co-Founder at SMBCon | almost 4 years ago
   Vincy Dahiya

   Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

   🏁 Competitors: Zendesk

   👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

Precoro Reviews

1. Andrii    

   co-founder at Effy | almost 2 years ago
   PRs, POs, invoices, vendor catalog - all in one system

   We can track each purchase order, who created it, and why. They are no longer lost, and we can always see the history. The dashboard allows us to monitor information about all essential documents and at what stage they are now and keep track of which invoices have not yet been paid or partially paid. By setting up budgets for each department, we can effectively plan the allocation and prevent overspending. The system is very flexible and convenient. I can't imagine my work without it.

   🏁 Competitors: Procurify

   👍 Pros:    Reimbursement management|Purchase order management|Supplier management|Financial reporting|Handy dashboard|Ease of use

   👎 Cons:    I'm satisfied with the way precoro handles its task. there are a few things that could be automated. for example, editing multiple pos at once
2. dkulaksyz    

   PM at Stripo Inc | almost 2 years ago
   Easy onboarding and great value for money

   I easily plan budgets for each project, promptly track spending, and create custom reports. Precoro allows doing this in 2 clicks. All suppliers and items are in one place, so purchase requests and orders are quickly created without errors. Precoro is a cloud-based tool, so I can use it from any device as long as I have internet. This greatly speeds up approval time and helps me keep everything under control no matter where I am.

   🏁 Competitors: Procurify

   👍 Pros:    We'll never go back to excel spreadsheets again. one solution meets all our needs and even more. visible approval workflow, budget section for each department, custom reporting fields, and item catalog make purchasing very easily manageable.

   👎 Cons:    Nothing, everything that becomes an issue is easily taken care of by their customer success team.
3. Amy    

   Operations Manager at Expandi | almost 2 years ago
   Very helpful software, easy to use!

   Each employee has access to Precoro at least for purchase requisition creation. This is very convenient because the budgets of each department are visible to their employees. Attachments and comments can be added to the requisitions, and items are added directly from the loaded catalog. All subsequent docs (from purchase order to receipt) are created automatically, significantly saving time. All statuses can be tracked in real-time and are always correct. The approval process is customizable; creating 1 or more stages to comply with the company's rules is possible.

   🏁 Competitors: Procurify

   👍 Pros:    High level of adaptation to the specific processes of each company or department|Customer support team to help set up processes, conduct employee training, and solve all related issues.|Saving time for all employees by automating and speeding up the ordering process|Precise cost analytics for efficient planning and budget management|Improved communication with the finance department

   👎 Cons:    We didn't have the option to add attachments when creating a vendor, but precoro fixed that in the last update.

Zoho Desk mentions (1)

• Free for dev - list of software (SaaS, PaaS, IaaS, etc.)

  Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago

Precoro mentions (0)