Zoho Desk
Freshdesk
Zendesk
LiveAgent
Salesforce Service Cloud
HelpScout
Front
Intercom
openITCOCKPIT
Zabbix
Checkmk
Icinga
Nagios
Eyes Of Network
Prometheus
Datadog
Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
openITCOCKPIT creates transparency by providing comprehensive monitoring of your entire IT landscape. Its modular design includes features such as reporting, event correlation and clustering capabilities – all in an intuitive web interface. And by using its supplied host and service templates, experienced administrators can save time and effort better placed in other areas. The supplied REST API makes it easy to connect to external systems.
With openITCOCKPIT, the classical division between monitoring and configuration is removed. After exporting the configuration to Naemon/Nagios, users can immediately see the status of the monitored hosts and services in the front end and then edit them directly.
Visualisation - Intelligent interface An absolutely unique and compelling feature of openITCOCKPIT is its combination of status and performance information from Nagios/Naemon with business functionalities such as reporting and event correlation. This allows openITCOCKPIT to monitor not only individual status activities, it can also monitor, evaluate and graphically represent IT services as well.
Via the graphical management console, users can intuitively access all data and evaluations. Graphs, maps, dashboards, and much more functions help users and admins to detect problems. And through the integration of Check_MK and NMAP, openITCOCKPIT provides an interface for the simple and automated recording of new services.
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What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, openITCOCKPIT seems to be a lot more popular than Zoho Desk. While we know about 17 links to openITCOCKPIT, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
The tricky part is to fit all the puzzle pieces together. To good news is, somebody already did this with projects like omdistro or openITCOCKPIT (I'm related to this one) where you get an out of the box experience with all the different open source tools bundle together. Source: 12 months ago
Have a look at openitcockpit.io and check out our brand new 4.6.3 release. Source: about 1 year ago
Maybe you have a look on openitcockpit.io website. Source: about 1 year ago
I was a nagios with nconf (long time not supported) die hard, however, I have recently switched to https://openitcockpit.io/ which has a great configuration web interface, it supports nagios plugins. I use pushover for mobile notifications. Monitoring windows, linux and network kit. Source: about 1 year ago
Maybe you should considering to use a much more modern approach like: https://openitcockpit.io/. Source: over 1 year ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Zabbix - Track, record, alert and visualize performance and availability of IT resources
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Checkmk - Checkmk - the software for effective IT monitoring
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Icinga - Icinga is a fork of Nagios and is backward compatible.
