Zoho Desk VS Kapa99

Compare Zoho Desk VS Kapa99 and see what are their differences

BoldDesk

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured

Contents:

» Base Details
» Videos
» Reviews
» Alternatives

Zoho Desk

Industry's first context-aware Helpdesk Software

Visit Website

Reliable and affordable graphic design for marketers and entrepreneurs. Ka Kei was a restaurant owner that needed graphic design help, he couldn't find an affordable and reliable service, so he created Kapa99 to scratch his own itch.

Landing page //
2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

Landing page //
2023-09-06

Zoho Desk

Website: zoho.com
Pricing URL: Official Zoho Desk Pricing
$ Details: freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms: Cloud Web iOS Android

Edit details

Kapa99

Website: kapa99.com
Pricing URL: -
$ Details: -
Platforms: -

Edit details

Zoho Desk features and specs

Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
Knowledge Base: Create a repository of solutions for commonly asked questions.
Agent Productivity: Collaborate, communicate, and secure those customer relationships
Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
Blueprint: Manage complex cross-functional service processes efficiently.
Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
Time Tracking: Keep track of time spent on every ticket and task.
Security: Balance between protecting customer data and giving your team enough flexibility
Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Kapa99 features and specs

No features have been listed yet.

Zoho Desk videos

+ Add

Keep the spirit of customer centricity alive with Zoho

Kapa99 videos

+ Add

Graphic Design Unlimited - kapa99

Category Popularity

0-100% (relative to Zoho Desk and Kapa99)

Zoho Desk

Kapa99

Customer Support

100 100%

Customer Support

0% 0

Graphic Design

0 0%

Graphic Design

100% 100

Help Desk

100 100%

Help Desk

0% 0

Design As A Service

0 0%

Design As A Service

100% 100

User comments

Share your experience with using Zoho Desk and Kapa99. For example, how are they different and which one is better?

Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and Kapa99

Zoho Desk Reviews

Neha

| Helpdesk Manager at Tagio | almost 4 years ago

Excellent Ticketing software with clean interface
What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

🏁 Competitors: Zendesk, Jira Service Desk, Vision Helpdesk

👍 Pros: Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable

👎 Cons: Need more image manipulation feature
Kassy

| CXO at Filter Publications | almost 4 years ago

April 2020 Inexpensive Customer Service Software
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

🏁 Competitors: Zendesk, Salesforce Service Cloud

👍 Pros: Easy user interface|Great customer support|Highly customizable

👎 Cons: Few features are in beta
Vincy Dahiya

| Co-Founder at SMBCon | almost 4 years ago

Vincy Dahiya
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

🏁 Competitors: Zendesk

👍 Pros: Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

10 Best Freshdesk Alternatives for Businesses in 2024

Zoho Desk provides a centralized platform for handling customer queries, support tickets, and other related activities. Moreover, integrating Zoho Desk with your customer service can streamline your customer service operations.

Source: www.bolddesk.com

Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)

If you're considering Zoho Desk, you might want to take a look at our run-through of the best Zoho Desk alternatives, and see whether it's right for you.

Source: www.helpscout.com

Top 13 Freshdesk alternatives and competitors for 2024

Zoho Desk is a cloud-based help desk solution. Zoho offers a wide range of products, including customer service, marketing, finance, IT, project management, and developer platforms. Because Zoho is a full-suite CRM and supports products for many use cases, you may not get the level of depth and expertise as you would with a best-in-breed CX solution.

Source: www.zendesk.com

11 Best Customer Service Software & Apps You Need in 2022

Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if youâre interested in that too). Itâs used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...

Source: krisp.ai

The Best Help Desk Software in 2020

Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...

Source: www.jitbit.com

Kapa99 Reviews

99Designs Alternatives (Best Options for 2024)

Kapa99 is an original of the unlimited design services, but may be suited for smaller teams, agencies, and business owners. Graphic design services with an extremely competitive price often lose quality and attention as a result, leading to rushed designs and graphic designers under pressure.

Source: www.teamtown.co

Design Pickle Alternatives: Top CaaS Solutions

Established in 2014, Kapa99 is one of the oldest subscription-based graphic design companies. Creative project managers and graphic designers will fancy Kapa99 because of its simple user interface and affordable pricing models with free trials. The graphic design tool is suitable for logo designs, book covers, illustrations and podcast covers.

Source: www.teamtown.co

7 Design Pickle Alternatives That Offer Better Designs at Cheaper Price

There were some great reviews but a lot of bad ones too. I found this very genuine review of Kapa99. The design samples they received were very poorly crafted. They also faced issues with Kapa99’s support team as they sent wrong files and the designers often misunderstood the requirements.

Source: digifloat.io

Social recommendations and mentions

Based on our record, Zoho Desk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

Free for dev - list of software (SaaS, PaaS, IaaS, etc.)
Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago

Kapa99 mentions (0)

We have not tracked any mentions of Kapa99 yet. Tracking of Kapa99 recommendations started around Mar 2021.

What are some alternatives?

When comparing Zoho Desk and Kapa99, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Flocksy - Flocksy is the provider of unlimited graphic design, copywriting and web development in the known universe.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ManyPixels - Unlimited, on-demand design services for freelancers, startups, and agencies.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Design Pickle - Unlimited graphic design services for flat monthly fee

Zoho Desk vs Freshdesk

Zoho Desk vs Flocksy

Zoho Desk vs Zendesk

Zoho Desk vs ManyPixels

Zoho Desk vs LiveAgent

Zoho Desk vs Design Pickle