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Zoho Desk VS Ionic

Compare Zoho Desk VS Ionic and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website

Ionic logo Ionic

Ionic is a cross-platform mobile development stack for building performant apps on all platforms with open web technologies.
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • Ionic Landing page
    Landing page //
    2023-07-12

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Ionic features and specs

No features have been listed yet.

Zoho Desk videos

+ Add

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Ionic videos

+ Add

Fitbit Ionic smartwatch review

More videos:

  • Review - Fitbit Ionic Review (IN-DEPTH)
  • Review - Fitbit Versa 2 vs Ionic | Fitness Smartwatch Review (NEW)

Category Popularity

0-100% (relative to Zoho Desk and Ionic)

Zoho Desk

Ionic

Customer Support
100 100%
Customer Support
0% 0
Development Tools
0 0%
Development Tools
100% 100
Help Desk
100 100%
Help Desk
0% 0
JavaScript Framework
0 0%
JavaScript Framework
100% 100

User comments

Share your experience with using Zoho Desk and Ionic. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and Ionic

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    🏁 Competitors: Zendesk, Jira Service Desk, Vision Helpdesk
    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)
11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com
Best Customer Service Software
Zoho Desk has solutions for customer service agents, managers, and customers. But above all, it’s arguably the best customer service software for managing and closing tickets.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
Zoho Desk is quite a popular name when it comes to help desk tools. The context-aware help desk software can help you manage and close numerous requests through multiple channels. The flexible tool provides you with an array of interesting features. Enhance your customer service system with supported by a powerful AI assistant, advanced multi-stakeholder process management,...
Source: surveysparrow.com
Best helpdesk software of 2020: for ticketing and support
Zoho Desk is the cloud-based, help desk software offering that focuses on being context aware. It includes features such as prioritization of higher importance or overdue tickets, dashboards to track quality metrics, and the support to create a Knowledge Base for simpler issues that can be self-serviced. Zoho Desk can be used by agents with mobile apps for iOS and Android.
Source: www.techradar.com

Ionic Reviews

Top 10 Flutter Alternatives for Cross-Platform App Development
Ionic is mainly known for its simplicity and, thus, is an appropriate choice for those who have a small team or own startups. The framework is popular for its predesigned UI components, which catalyze the overall development process.
Source: www.moontechnolabs.com
Exploring 15 Powerful Flutter Alternatives
Ionic is an open-source UI framework that uses web technologies like HTML, CSS, and JavaScript to build progressive web and mobile apps. Ionic shines for apps centered around forms, lists, and data. The extensive UI components and flexible layout options facilitate quickly scaffolding up CRM-style interfaces for managing records and inventory without needing to style every...
Source: positiwise.medium.com
Should I use Moxly to create Ionic apps faster? Ionic vs Moxly
It’s always important that an app is responsive and especially important with Ionic, which is designed to reach multiple platforms with one codebase. This is not supported by Moxly, which is not good in the realm of Ionic. That’s where things look different again with Ionic. There you can create Responsive Apps and websites.
Source: nwicode.medium.com
THE BEST 34 APP DEVELOPMENT SOFTWARE IN 2022 LIST
One codebase. Any platform. Now in React and Angular. Ionic Framework is an open-source mobile UI toolkit for building high-quality, cross-platform native and web app experiences. Move faster with a single codebase, running everywhere. Free and open-source, Ionic offers a library of mobile-optimized UI components, gestures, and tools for building fast highly interactive apps.
Source: www.edigitalagency.com.au
Android Studio Alternative
Ionic framework is an open-source UI toolkit that allows web technologies to be used to create high-quality mobile and desktop applications. Ionic architecture is based on the user interface or user experience of the application. It’s simple to understand, integrate, or utilize without a front frame using a simple script that incorporates other libraries or frameworks like...
Source: www.educba.com

Social recommendations and mentions

Based on our record, Ionic should be more popular than Zoho Desk. It has been mentiond 10 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

Ionic mentions (10)

  • Hello from Team OutSystems!
    As you may remember, Ionic, the company where I’ve worked as a Developer Advocate for the past year and a half, was acquired in late 2022 by OutSystems. As part of that acquisition, I’m excited to announce that I transitioned to a Lead Developer Advocate position on the OutSystems side of the house this past November. In my new role, I will continue doing what I love – making it easier for developers to build... - Source: dev.to / 4 months ago
  • Best Programming language to create Mobile Application ?
    You're looking for a framework to build a progressive web app. Such as Ionic: https://ionic.io/. Source: 10 months ago
  • What is this type of styling called?
    Some website's that I've collected that use the styling I'm on about; Ionic.io, spline.design, wickedbackgrounds.com, coolbackgrounds.io,. Source: about 2 years ago
  • Android Games with Capacitor and JavaScript
    In the past I would have used something like Cordova, but this new thing from the folks at Ionic has TypeScript support out of the box for their native APIs and support for using any Cordova plugins you might miss. - Source: dev.to / about 2 years ago
  • 10 Reasons to Choose Ionic for Mobile Development
    Ionic is the only cross-platform development stack that has Enterprise support and integrations for teams building employee and customer-facing apps. Ionic offers dedicated support, security features like Biometrics and Single Sign-on, and cloud services for remote app updates, app builds, and app store distribution. - Source: dev.to / almost 3 years ago
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What are some alternatives?

When comparing Zoho Desk and Ionic, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

React Native - A framework for building native apps with React

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Apache Cordova - Platform for building native mobile applications using HTML, CSS and JavaScript

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

NativeScript - Build truly native apps with JavaScript

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