Software Alternatives, Accelerators & Startups

Zoho Desk VS Freeje

Compare Zoho Desk VS Freeje and see what are their differences

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website

Freeje logo Freeje

Connect with your clients everywhere with the help of Freeje. We are offering virtual phone numbers, SMS numbers, fax numbers, toll-free numbers, virtual SIM cards for your profession and private phone calls.
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • Freeje Landing page
    Landing page //
    2022-09-10

Transform your smartphone into a fully-functional call center with virtual numbers using Freeje Optimum. Empower your mobile device as a powerful communication tool for international business.

💸 Save Money Say goodbye to roaming charges for SMS and calls. Freeje offers international call reception starting from $0.02 per minute. Get a virtual number for the USA or the UK for as low as $2 per month.

🔒 Privacy Keep your personal and business life separate by easily adding a virtual business number as a second line on your smartphone.

📱 Flexibility Break free from expensive equipment or location constraints. With Freeje Optimum, stay connected and productive, managing important calls, faxes, SMS, and call forwarding to your current number through a virtual number.

✅ Benefits:

  • Virtual fixed and mobile numbers from 48+ countries (USA, UK, France, Poland, Russia, Israel, Spain, Germany, Philippines, and more).
  • Toll-free numbers: 8800, (+1800, 833, 844, 855, 866, 877) for your customers' free calls.
  • 2-in-1 numbers: For both phone calls and receiving SMS from real subscribers worldwide.
  • Virtual fax number: Receive faxes without a fax machine.
  • Incoming calls can be answered via the Freeje app, linked SIM card, or Telegram.
  • Excellent call quality based on WebRTC technology.
  • Per-second or per-minute billing for outgoing calls.

➡️ Why Choose Us:

  • Location independence.
  • Unlimited numbers on a single device.
  • Available number types: Fixed, Mobile, and 800 Numbers with extensive coverage of local area codes, including rare countries' local numbers.
  • Call forwarding to a phone number, SIP account, or Telegram.
  • Secure and encrypted VoIP calls.

❗ Attention: * Freeje does not provide free or trial numbers for receiving SMS messages. * The Freeje app is not suitable for emergency calls (ambulance, police, fire services). * Receiving or sending SMS to/from short numbers and some social networks is not guaranteed.

Zoho Desk

Website
zoho.com
$ Details
freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android
Release Date
-

Freeje

Website
freeje.com
$ Details
paid $5.0 / Monthly
Platforms
iOS Android Browser Web
Release Date
2010 January

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Freeje features and specs

No features have been listed yet.

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Freeje videos

Freeje - your virtual assistant

More videos:

  • Demo - Freeje Optimum

Category Popularity

0-100% (relative to Zoho Desk and Freeje)
Customer Support
100 100%
0% 0
VoIP
0 0%
100% 100
Help Desk
100 100%
0% 0
Communication
0 0%
100% 100

Questions and Answers

As answered by people managing Zoho Desk and Freeje.

What makes your product unique?

Freeje's answer:

Freeje stands out from the crowd with its unique features and offerings:

  • Virtual Numbers from 48+ Countries: Freeje provides virtual fixed and mobile numbers from more than 48 countries, including popular business destinations like the USA, UK, France, and Germany. This extensive coverage allows businesses to establish a local presence in multiple countries without physical offices.

  • Toll-Free Numbers: Freeje offers toll-free numbers such as 8800 and other +1800, 833, 844, 855, 866, 877 numbers. This enables businesses to provide a cost-free calling experience for their customers, encouraging more inquiries and interactions.

  • Multiple Numbers on One Device: With Freeje Optimum, users can have multiple virtual numbers on a single smartphone. This feature allows individuals to manage both personal and business communications separately without the need for multiple devices.

  • Flexible Call Handling: Freeje lets users receive incoming calls through various methods, including the Freeje app, linked SIM card, or Telegram. This versatility ensures users can always stay connected and never miss important calls, regardless of their location.

  • Virtual Fax Number: The option to have a virtual fax number sets Freeje apart. Businesses can receive faxes directly on their smartphones, eliminating the need for traditional fax machines.

  • Per-Second or Per-Minute Billing: Freeje offers the flexibility of per-second or per-minute billing for outgoing calls. This fair billing system ensures users pay only for the actual time they spend on calls, helping to optimize costs.

  • Privacy and Security: Freeje emphasizes privacy and security, allowing users to keep their personal and business communications separate by adding a virtual business number as a second line on their smartphones. Additionally, the VoIP calls are secure and encrypted, protecting sensitive information.

  • WebRTC Technology: The excellent call quality provided by Freeje is supported by WebRTC technology, ensuring clear and reliable voice communication over the internet.

  • No Roaming Charges: Freeje eliminates roaming charges for SMS and calls, saving users money when traveling internationally.

  • Independent of Geographical Location: Freeje liberates businesses from geographical constraints, enabling them to establish a global presence without being tied to a physical location.

  • Responsive Customer Support: Freeje values its customers and offers responsive customer support, making it easy for users to get assistance when needed.

Overall, Freeje's combination of comprehensive virtual numbers, cost-saving options, privacy features, and reliable communication solutions make it a unique and attractive choice for businesses and individuals looking to enhance their international communication capabilities.

Why should a person choose your product over its competitors?

Freeje's answer:

Freeje's wide range of virtual numbers, cost-effective pricing, privacy features, flexible call handling, and responsive customer support make it a superior choice compared to its competitors. It provides businesses and individuals with the tools they need to efficiently manage their global communication requirements while saving money and ensuring the security of their data.

How would you describe your primary audience?

Freeje's answer:

Freeje's primary audience includes entrepreneurs, small to medium-sized businesses, and remote teams seeking cost-effective and flexible international communication solutions. It is ideal for global e-commerce businesses, digital marketers, and freelancers dealing with international clients. Additionally, travelers, expatriates, and privacy-conscious individuals benefit from Freeje's virtual numbers for keeping personal and business communication separate while staying connected globally.

What's the story behind your product?

Freeje's answer:

Freeje was founded with the vision of revolutionizing international communication and empowering businesses and individuals to connect globally without limitations. The company's commitment to providing reliable communication solutions and exceptional customer support has helped it evolve into a trusted global player in the virtual number space. Today, Freeje stands as a leading provider of virtual numbers, serving a wide range of customers, from individual users seeking privacy to multinational businesses expanding their global presence.

Which are the primary technologies used for building your product?

Freeje's answer:

The primary technologies used to build Freeje's product include WebRTC for high-quality voice communication, VoIP for internet-based calling, cloud computing for scalability, and mobile app development for user accessibility. Data encryption ensures security, and API integration enhances functionality and user experience.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and Freeje

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com
Best Customer Service Software
Zoho Desk has solutions for customer service agents, managers, and customers. But above all, it’s arguably the best customer service software for managing and closing tickets.
11 Best Help Desk Software to Totally Check out in 2020!
Zoho Desk is quite a popular name when it comes to help desk tools. The context-aware help desk software can help you manage and close numerous requests through multiple channels. The flexible tool provides you with an array of interesting features. Enhance your customer service system with supported by a powerful AI assistant, advanced multi-stakeholder process management,...
Best helpdesk software of 2020: for ticketing and support
Zoho Desk is the cloud-based, help desk software offering that focuses on being context aware. It includes features such as prioritization of higher importance or overdue tickets, dashboards to track quality metrics, and the support to create a Knowledge Base for simpler issues that can be self-serviced. Zoho Desk can be used by agents with mobile apps for iOS and Android.

Freeje Reviews

We have no reviews of Freeje yet.
Be the first one to post

Social recommendations and mentions

Freeje might be a bit more popular than Zoho Desk. We know about 1 link to it since March 2021 and only 1 link to Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

Freeje mentions (1)

  • VoIP vs Landline vs Cell Phone Calls: What’s the Difference?
    What Is the Difference Between VoIP, Landline, And Mobile Phone Calls? It’s common to hear people refer to mobile phone calls as ‘phone calls.’ But if we’re honest, there’s a lot more to it than that. Telecom companies like Freeje opened up a game changer that is changing how businesses approach their systematized communication: VoIP. Source: about 2 years ago

What are some alternatives?

When comparing Zoho Desk and Freeje, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

CallHippo - Easy to use Phone System with World-Class Support

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

TollFreeForwarding - TollFreeForwarding offers hosted PBX, call forwarding and IVR solutions.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Freshdesk Contact Center - Freshdesk Contact Center is a customer-friendly contact center software provider that simplifies communication between agents and customers by providing tools for both sides.