Software Alternatives & Reviews

Zoho Desk VS Fiverr

Compare Zoho Desk VS Fiverr and see what are their differences

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website

Fiverr logo Fiverr

One marketplace, millions of professional services.
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • Fiverr Landing page
    Landing page //
    2023-08-04
  • Fiverr Homepage
    Homepage //
    2024-03-24

Fiverr's mission is to change how the world works together. Fiverr connects businesses with freelancers offering digital services in 300+ categories.

Zoho Desk

Website
zoho.com
$ Details
freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android

Fiverr

Website
fiverr.com
Pricing URL
-
$ Details
free
Platforms
Web Windows Android Google Chrome Linux Safari Mac OSX Firefox iPhone Internet Explorer Chrome OS

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Fiverr features and specs

No features have been listed yet.

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Fiverr videos

IS FIVERR WORTH IT FOR FREELANCERS? (RANT)

More videos:

  • Review - Fiverr Review: Is Fiverr Worth It?
  • Review - Ultimate Fiverr Review | Top 5 Reasons Not To Use Fiverr - Scam Alert Plus Fiverr Tips and Tricks

Category Popularity

0-100% (relative to Zoho Desk and Fiverr)
Customer Support
100 100%
0% 0
Freelance Marketplace
0 0%
100% 100
Help Desk
100 100%
0% 0
Work Marketplace
0 0%
100% 100

User comments

Share your experience with using Zoho Desk and Fiverr. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and Fiverr

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    🏁 Competitors: Zendesk, Jira Service Desk, Vision Helpdesk
    πŸ‘ Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    πŸ‘Ž Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    πŸ‘ Pros:    Easy user interface|Great customer support|Highly customizable
    πŸ‘Ž Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    πŸ‘ Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if youҀ™re interested in that too). ItҀ™s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com
Best Customer Service Software
Zoho Desk has solutions for customer service agents, managers, and customers. But above all, it’s arguably the best customer service software for managing and closing tickets.
11 Best Help Desk Software to Totally Check out in 2020!
Zoho Desk is quite a popular name when it comes to help desk tools. The context-aware help desk software can help you manage and close numerous requests through multiple channels. The flexible tool provides you with an array of interesting features. Enhance your customer service system with supported by a powerful AI assistant, advanced multi-stakeholder process management,...
Best helpdesk software of 2020: for ticketing and support
Zoho Desk is the cloud-based, help desk software offering that focuses on being context aware. It includes features such as prioritization of higher importance or overdue tickets, dashboards to track quality metrics, and the support to create a Knowledge Base for simpler issues that can be self-serviced. Zoho Desk can be used by agents with mobile apps for iOS and Android.

Fiverr Reviews

99Designs Alternatives (Best Options for 2024)
Over time, Fiverr has evolved its offerings by introducing "Pro" levels, which come with higher costs but bring aboard top-tier designers and premium content creators. Today, the platform boasts a diverse pool of experienced freelancers and talented designers who can cater to various project needs.
Source: www.teamtown.co
Top Sites Like Fiverr – The Best Alternatives For Freelancers in 2022
After Fiverr mastered gig-based freelancing, there are several sites like Fiverr that are niche-focussed. However Fiverr leads the way and offers projects in a variety of categories including graphic design, digital marketing, writing and translation, music and audio, technology and programming, lifestyle, data, video and animation, and business. On the platform, you will...
Best Whiteboard Animation Software in 2022
Fiverr is one of the largest online platforms for hiring freelancers in the world. You can use it to hire a professional who will meet your needs and deliver the video in the quickest time possible. All you have to do is go to Fiverr.com and look at their Whiteboard & Animated Explainers gigs. Hundreds of gigs posted by video creators will appear on the freelance platform.
The best freelance websites: Find jobs and remote work
Fiverr advertises that it has been used by over "11 million satisfied businesses" for freelance projects. It has an impressive client roster that includes notable companies like Facebook, Netflix, and Google. Through the Fiverr business plan, entire teams can use the platform to connect with freelancers who have proven business experience.
Source: www.zdnet.com
Best Freelancer.com Alternatives For Hiring Developers
Fiverr is one of the major freelance marketplaces and is similar to Freelancer. If you need to hire a top-notch developer for your project, it is a good place to go. Fiverr has multiple features that help its clients to get the best freelancers for their projects.

Social recommendations and mentions

Based on our record, Fiverr seems to be a lot more popular than Zoho Desk. While we know about 13 links to Fiverr, we've tracked only 1 mention of Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

Fiverr mentions (13)

  • Navigating Remote Opportunities for Engineers and Tech Leaders
    Fiverr - Great for starting your freelance journey. - Source: dev.to / 5 months ago
  • Any place to get laptop cases or get them made? (Think phone-style hard-cases)
    I think something 3D printed is your best bet. Go to fiverr.com or some other website and find someone to design it and find a 3D printing station near you. Source: 10 months ago
  • This side gig has worked for me in the last 4/5 months and still bringing in $300 to $500 per week.
    Take that design and find a designer on fiverr.com that would create a design that's similar to what you picked from Dribbble. Try to find someone that would cost you somewhere between $100 and $150 (you can get nice designs at that price). Source: about 1 year ago
  • A Guideline for Emerging Data Scientists
    8) Be on a look out for the job listings. LinkedIn is a really good platform. Similarly, another excellent source is Glassdoor, which has a plethora of ads for jobs in data science, machine learning and other related fields. For freelancing career, Upwork, Fiverr, Freelancer , and Toptal provide a good framework. - Source: dev.to / over 1 year ago
  • June Earnings Report (Β£735.64)
    Fiverr (ref-link) non-ref 'connects businesses with freelancers offering digital services in 300+ categories'. Source: over 1 year ago
View more

What are some alternatives?

When comparing Zoho Desk and Fiverr, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Upwork - Forget the old rules. You can have the best people. Right now. Right here.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Freelancer.com - Search for jobs related to Www freelancer com homepage or hire on the world's largest freelancing marketplace with 12m+ jobs. It's free to sign up and bid on jobs.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Guru - Guru makes it easy for employers and freelancers to connect, collaborate and get work done flexibly and securely. Browse 1. 5 million freelancers for hire and thousands of projects.