Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
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What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, Commento should be more popular than Zoho Desk. It has been mentiond 10 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Desk β Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / almost 3 years ago
If I am not misunderstanding what you are trying to built, it seems that it exists already: Https://www.powr.io/comments-website-app or https://commento.io/. Source: 11 months ago
Thanks - that one is on my short list along with Commento. Source: 11 months ago
You might wanna check out commento as I've heard good things. Haven't personally used but the impression I get from it is quite positive. Source: about 1 year ago
Commento (https://commento.io/ ) is a nice service that I've used with static site generators like Hugo -- very easy to add to a project - no real coding required to include it, and people can add comments to your blog etc... Honest straightforward pricing model for their SASS offering, and it's open source, so you can host it yourself if you have a server. Source: over 1 year ago
Given that I don't want to rely on proprietary services, does anyone know of a Commento to Notado's Disqus? (i.e. Equivalent but self-hostable and open-source). Source: over 1 year ago
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
DISQUS - Disqus is a global comment system that improves discussion on websites and connects conversations across the web.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Hyvor Talk - The Best Commenting Platform For Your Website
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
utterances - A lightweight comments widget built on GitHub issues.