Software Alternatives, Accelerators & Startups

Zoho Desk VS Chatrandom

Compare Zoho Desk VS Chatrandom and see what are their differences

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
Visit Website

Chatrandom logo Chatrandom

Chatrandom provides medium to users for having chat at random with different users around the globe.
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

  • Chatrandom Landing page
    Landing page //
    2023-09-30

Zoho Desk

Website
zoho.com
$ Details
freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)
Platforms
Cloud Web iOS Android

Chatrandom

Pricing URL
-
$ Details
-
Platforms
-

Zoho Desk features and specs

  • Omnichannel: Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence: With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service: With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center: Create a distinct self-service portal for each brand's customers.
  • Knowledge Base: Create a repository of solutions for commonly asked questions.
  • Agent Productivity: Collaborate, communicate, and secure those customer relationships
  • Automations: Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint: Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform: Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards: Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking: Keep track of time spent on every ticket and task.
  • Security: Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform: REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps: With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Chatrandom features and specs

No features have been listed yet.

Zoho Desk videos

Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Chatrandom videos

Chatrandom Android App Review | GiveMeApps

Category Popularity

0-100% (relative to Zoho Desk and Chatrandom)
Customer Support
100 100%
0% 0
Video Chat
0 0%
100% 100
Help Desk
100 100%
0% 0
Live Chat
0 0%
100% 100

User comments

Share your experience with using Zoho Desk and Chatrandom. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Desk and Chatrandom

Zoho Desk Reviews

  1. Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)

10 Best Freshdesk Alternatives for Businesses in 2024
Zoho Desk provides a centralized platform for handling customer queries, support tickets, and other related activities. Moreover, integrating Zoho Desk with your customer service can streamline your customer service operations.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you're considering Zoho Desk, you might want to take a look at our run-through of the best Zoho Desk alternatives, and see whether it's right for you.
Top 13 Freshdesk alternatives and competitors for 2024
Zoho Desk is a cloud-based help desk solution. Zoho offers a wide range of products, including customer service, marketing, finance, IT, project management, and developer platforms. Because Zoho is a full-suite CRM and supports products for many use cases, you may not get the level of depth and expertise as you would with a best-in-breed CX solution.
Source: www.zendesk.com
11 Best Customer Service Software & Apps You Need in 2022
Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
Source: krisp.ai
The Best Help Desk Software in 2020
Zoho Desk offers automated tasks, live chat, and an AI to help with various tasks, like speaking to customers over a call, sharing contextual data, and auto-tagging. It also offers social media integration (so you can keep track of potential support situations all from the help desk interface). Zoho also offers a consolidated interface that holds all communication associated...
Source: www.jitbit.com

Chatrandom Reviews

Omegle Alternatives 2023: 20 Best Apps like Omegle to text or Video chat Online with Strangers
If you wish to chat with people from a specific country or interest, then Chatrandom is the platform where options to filter as per your needs are available. Easy use of the website is also a plus point here as one has to choose their preferred gender and can start chatting with the click of a button.
Source: pricebaba.com
10+ Best Omegle Alternatives in 2023: Chat with Strangers Safely
ChatRandom brings a familiar swipe-right approach to video chats, similar to Tinder. Customizable gender and country preferences enhance tailored interactions. With a mobile app available for both Android and iOS, ChatRandom lets users engage in on-the-go conversations.
Source: biospc.org
8 Best LuckyCrush Alternatives in 2023
Additionally, you can video chat with a maximum of four individuals at once with Cam4’s innovative group chat feature. The text chat feature is also available in this LuckyCrush alternative, but the application needs access to your camera. To communicate with other users, use the random chat, gay chat, or Chatrandom applications. When registering for an account on the...
12 Best LuckyCrush Alternatives to Chat with Strangers in 2023
Chatrandom is your ideal weapon if you are looking for an online application to chat with strangers worldwide. Chatrandom features on our list because it requires you to select your gender and agree to the terms and conditions before starting a random chat with other users worldwide. The application requires access to your camera, but you can also use the text chat feature.
Source: phreesite.com
7 Best Omegle Alternatives for Random Chat
Another random video chat tool similar to Omegle is ChatRandom. The site can be accessed on computers, Android and iOS smartphones. However, before starting your video chat, you need to set the gender of your account. In order to protect minors, the website also needs to confirm that you are 18 years old or olde. You can also chat with people from a specific place by...

Social recommendations and mentions

Chatrandom might be a bit more popular than Zoho Desk. We know about 1 link to it since March 2021 and only 1 link to Zoho Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Desk mentions (1)

Chatrandom mentions (1)

What are some alternatives?

When comparing Zoho Desk and Chatrandom, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Omegle - Omegle is one of the most popular online chat website allowing user to communicate with anyone without registration.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Bazoocam - Bazoocam is a popular chat website that rapidly connects you with strangers to chat.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Joingy - Joingy has a webcam roulette that randomly connects strangers to chat online. Choose between our ‘Text Only’ or ‘Video Chat’ sections to start instantly!