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Zoho Books VS LiveAgent

Compare Zoho Books VS LiveAgent and see what are their differences

Zendesk
Zendesk is a beautiful, lightweight help-desk solution. featured
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Zoho Books logo Zoho Books

Smart Accounting for Growing Business
Visit Website

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Zoho Books Landing page
    Landing page //
    2022-03-08

Online accounting software designed for business to manage invoices, bills, banking and inventory. Sign up for free today.

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Zoho Books features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Zoho Books videos

+ Add

Zoho Books Overview | US Edition

More videos:

  • Tutorial - Zoho Books Accounting Software Review / Tutorial - Part 1
  • Review - Quickbooks vs Zoho Books
  • Review - Zoho Books Review
  • Review - Zoho Books Review 2021
  • Review - QuickBooks vs Zoho Books: Which Is Better?
  • Review - What is Zoho Books - Zoho Books Review - Zoho Books Pricing Plans Explained
  • Review - Zoho Books Review - 3 Reasons Not To Use Zoho Books - Walktrough, top features, Pros And Cons

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Zoho Books and LiveAgent)

Zoho Books

LiveAgent

Accounting
100 100%
Accounting
0% 0
Customer Support
0 0%
Customer Support
100% 100
Bookkeeping
100 100%
Bookkeeping
0% 0
Help Desk
0 0%
Help Desk
100% 100

Questions and Answers

As answered by people managing Zoho Books and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Zoho Books and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Books and LiveAgent

Zoho Books Reviews

5 Best Alternatives to QuickBooks Accounting Software
Excellent navigation and help: The user interface of Zoho Books is clean, intuitive and attractive, with easy navigation links on the side pane to quickly go to Sales, Purchases, Documents, Reports, Dashboard and Banking. There are also numerous support tools, including forums, FAQs and documentation, as well as different ways to contact experts via phone, email and chat.
Source: www.businessnewsdaily.com
The 8 Best QuickBooks Alternatives for Small Businesses
Zoho Books includes a long list of features normally available in much more comprehensive applications. With its easy to use interface and tons of help options, Zoho Books is great for the tech novice who is more comfortable with a spreadsheet application than a software application.
Source: www.fool.com
7 Best QuickBooks Alternatives for Small Businesses
Zoho Books is part of the Zoho One suite of services — which includes over 40 different business apps, including customer relationship management, HR tools and reporting options. Zoho Books’ four plans range in functionality, number of users and workflows that are included. First, Zoho offers a free plan. Then, the Standard plan costs $20 per month, the Professional plan...
Source: www.fundera.com
8 Best QuickBooks Alternatives You Can Use in 2021
Zoho Books is another impressive bookkeeping service. This gives an endless number of features, for instance, inventory management, banking integration, etc. The basic plan comes at $9 per month.
Source: techdator.net
The Top 11 Cloud-Based Accounting Solutions for Small Businesses
It’s ideal for small business owners who are looking for a simple way to manage their finances and prepare for their taxes. You can use Zoho Books to automate workflow tasks across all your departments as well.
Source: navitance.com

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Source: biz30.timedoctor.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...
Source: financesonline.com

What are some alternatives?

When comparing Zoho Books and LiveAgent, you can also consider the following products

FreshBooks - The ideal accounting software for small business owners.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

QuickBooks - Business runs better with QuickBooks, the #1 accounting solution for small business.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Xero - Xero is online accounting for your small business.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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