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Zoho Analytics VS Freshdesk

Compare Zoho Analytics VS Freshdesk and see what are their differences

Zendesk
Zendesk is a beautiful, lightweight help-desk solution. featured
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Zoho Analytics logo Zoho Analytics

Zoho Analytics is a self-service BI, reporting and analytics software which helps you create dashboards and analyze data. Sign up free.

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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  • Zoho Analytics Landing page
    Landing page //
    2023-10-11
  • Freshdesk Landing page
    Landing page //
    2022-01-28

Zoho Analytics videos

+ Add

Create a dashboard in under two minutes with Zoho Analytics

More videos:

  • Review - Zoho Analytics - On Premises: Overview
  • Review - Zoho Analytics - Self-service BI and analytics software

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to Zoho Analytics and Freshdesk)

Zoho Analytics

Freshdesk

Data Dashboard
100 100%
Data Dashboard
0% 0
Customer Support
0 0%
Customer Support
100% 100
Business Intelligence
100 100%
Business Intelligence
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Zoho Analytics and Freshdesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Analytics and Freshdesk

Zoho Analytics Reviews

10 Best Big Data Analytics Tools For Reporting In 2022
Zoho Analytics is a self-service BI and analytics software used by the likes of Hyundai, Ikea, HP, and Philips. Their freemium plan is a bit feature lite but you can add up to 2 users, input up to 10K rows/records, and access unlimited reports and dashboards. This is a pretty sturdy offering for free-to-use data analysis. Zoho Analytics comes with a library of pre-built...
Source: theqalead.com
25 Best Reporting Tools for 2022
Zoho Analytics is a SaaS-based Business Intelligence (BI) and Reporting tool that is best suited for non-tech-savvy people. It comes with an easy-to-use interface and powers the Reporting with Machine Learning, Artificial Intelligence, and NLP for augmented analytics. Moreover, Zoho Analytics offers 500+ the box integration that allows companies to seamlessly integrate apps...
Source: hevodata.com
The Best Data Visualization Tools - Top 30 BI Software
Zoho Reports is an online reporting and business intelligence tool that helps you get new insights from your business data. It allows you to easily create and share powerful, ad hoc reports in minutes, with no IT help. Data can be imported from applications and databases, even behind firewalls.
Source: improvado.io
7 Free Project Management Software Options to Keep Your Team On-Track
Zoho Reports is easy to use and lets you create comprehensive dashboards and data visualizations to ensure your projects are on-track. You can import data from outside files, cloud drives, applications, and in-house apps, enabling you to create more accurate cross functional reports. (Zoho Reports is a HubSpot integration partner).
Source: blog.hubspot.com

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Freshdesk is another leading customer service software provider with robust features such as omnichannel service, shared inbox, and chatbots. Launched in 2010, Freshdesk now has more than 50,000 customers, including 7-Eleven, The University of Sydney, and Bridgestone.
Source: krisp.ai
10 Best Call Center Software (December 2022)
Freshdesk’s Contact Center (formerly known as Freshcaller) is built especially for smaller businesses, and it shows in its pricing structure but also in its limitations. To be fair, Freshdesk offers a lot of features even in its low-tier plans. We focused on Freshdesk Omnichannel plans, and the lowest tier gives you all the features in the basic Growth plan, such as voice...
Source: www.forbes.com
Top IT Management Software 2021
Additionally, Freshdesk offers an AI chat option, so your customers and employees help themselves and reduce the time your agents have to spend with them. Their Freddy AI solution delivers automatic and precise answers to questions for faster resolutions. In the knowledge base, Freshdesk provides automatic suggestions to help clients and team members find answers faster.
Source: www.itbusinessedge.com

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Analytics mentions (0)

We have not tracked any mentions of Zoho Analytics yet. Tracking of Zoho Analytics recommendations started around Mar 2021.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

What are some alternatives?

When comparing Zoho Analytics and Freshdesk, you can also consider the following products

Chartio - Chartio is a powerful business intelligence tool that anyone can use.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Tableau - Tableau can help anyone see and understand their data. Connect to almost any database, drag and drop to create visualizations, and share with a click.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Sisense - The BI & Dashboard Software to handle multiple, large data sets.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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