Software Alternatives & Reviews

Zendesk VS Userlist

Compare Zendesk VS Userlist and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

Userlist logo Userlist

Userlist is an email marketing tool tailored to your SaaS needs. You'll find behavior-based campaigns, segmentation, and full support for company accounts. Userlist is perfect for SaaS marketing, user onboarding, and lifecycle email.
  • Zendesk Landing page
    Landing page //
    2022-03-08
  • Userlist Landing page
    Landing page //
    2023-05-12

Userlist

$ Details
paid Free Trial $99.0 / Monthly
Platforms
Browser REST API Segment Ruby JavaScript PHP
Release Date
2019 August

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Userlist videos

Userlist 2-Minute Product Tour

Category Popularity

0-100% (relative to Zendesk and Userlist)
Customer Support
97 97%
3% 3
CRM
93 93%
7% 7
Help Desk
100 100%
0% 0
User Onboarding And Engagement

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Userlist

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Userlist Reviews

15 best user onboarding software you need to try in 2023
With Userlist you can create sophisticated email marketing strategies, in-app messages, and behavior-based campaigns. It will segment your customer base and let you track progress with each lead. You can maintain multiple mailing lists, then time and trigger one-off messages. This is one of the most sales-focused tools we’ve reviewed, and with corporate clients in mind, it...
15 Mailchimp Alternatives for SaaS Companies
Userlist's basic plan starts at $99 per month which includes up to 5,000 users. Want to learn more? See what else makes Userlist the best Mailchimp alternative, or start a free trial here.
Source: userlist.com

Social recommendations and mentions

Userlist might be a bit more popular than Zendesk. We know about 8 links to it since March 2021 and only 7 links to Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: about 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
View more

Userlist mentions (8)

  • Would you use this? (Email automation for SaaS)
    My first thought is that Userlist is already doing email automation for B2B SaaS, so what makes you different, my brave incumbent? Are you targeting a more niche audience than Userlist? Are you solving a problem they aren't? Source: 11 months ago
  • Help me get out of stack hell
    - As far as integrating 3rd party APIs: Like most things in software, the answer is "it depends". For example, we're using contentful as the CMS for article pages on our site - for now, that implementation is fairly straightforward, and just added into the next.js package in our turborepo. We're using several external APIs for other things, including Userlist, and Stripe (probably-not-needed disclaimer: I used to... Source: about 1 year ago
  • Email automation
    Userlist (https://userlist.com/) is specifically built for SaaS automation and handling billing lifecycle-type efforts. Source: about 1 year ago
  • Alternatives to Intercom's Series capability
    My vote goes more to userlist.com, but depending I guess on how you collect the data. Source: over 1 year ago
  • Create custom connection between Zapier and Segment?
    I want to use Zapier to sync data from other sources (like Userlist) into Segment. Has anyone done this before and can give some insight as to how difficult this is, and what would be the best place to find someone who can develop such a connection? Source: over 1 year ago
View more

What are some alternatives?

When comparing Zendesk and Userlist, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Customer.io - We make it easy to send emails triggered by user behavior. Build, measure and improve your emails to activate and retain users

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Papercups - Open source live customer chat

HelpScout - Help Scout is a simple, straightforward way to provide excellent support