Software Alternatives, Accelerators & Startups

Zendesk VS The Hub by Pancentric

Compare Zendesk VS The Hub by Pancentric and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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The Hub by Pancentric logo The Hub by Pancentric

HUB is the first sustainability-driven intranet. We're here to make your work life easier, and the planet greener. Our modern intranet helps companies deliver a better employee experience. We also support reforestation projects for a greener future
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • The Hub by Pancentric
    Image date //
    2024-03-01
  • The Hub by Pancentric
    Image date //
    2024-03-01
  • The Hub by Pancentric
    Image date //
    2024-03-01
  • The Hub by Pancentric
    Image date //
    2024-03-01
  • The Hub by Pancentric
    Image date //
    2024-03-01
  • The Hub by Pancentric
    Image date //
    2024-03-01

HUB is a market leading intranet ranked top 3 in the UK by G2, with award-winning customer support. Our intranet solution is here to help you work smarter, not harder. Wave goodbye to clunky directories and your overloaded inbox, and say hello to a modern, easy-to-use intranet that becomes the digital home for all your people and information - so you can deliver a better employee experience.

As a sustainable solution, our intranet is hosted on low-carbon servers that use renewable wind farm energy. We also support community-based reforestation projects that help people directly affected by climate change, and plant 50 trees for every new HUB sold. By choosing HUB, you're helping to make a a difference and have a positive social impact.

As an intranet solution, HUB comes with every feature and integration as standard, and we continually upgrade you to the latest version for free, meaning you always have the latest and greatest features at your disposal.

Boost engagement with personalised two-way comms. From news announcements and must-read items, to polls, surveys, assessments, forms, forums and more, HUB has a wide array of features that enable you to transform your company's internal comms into something special.

Automated alerts send notifications to your users about recently added content, and each email is tailored to the individual user's preferences so they are only alerted about content relevant to them.

Fully mobile responsive, HUB provides a flexible intranet that adapts to the needs of your business. Create unlimited communities within your HUB, perfect for businesses with multiple brands or clients, enabling you to create bespoke intranet environments with unique branding and content.

Our intranet consultants guide you every step of the way, through free trials, onboarding, training and launching, and we proactively work with you to ensure your HUB is a continued success helping you to maximise your HUB's capabilities.

Zendesk features and specs

No features have been listed yet.

The Hub by Pancentric features and specs

  • GDPR Compliant: Yes
  • Google Calendar Sync: Yes
  • GDrive Integration: Yes
  • OneDrive integration: Yes
  • Sharepoint folder integration: Yes
  • Office 365 Integration: Yes
  • Single Sign On: Yes
  • SSO Integration: Yes
  • News Feed: Yes
  • News & Announcements: Yes
  • Event Management: Yes
  • Events: Yes
  • Groups: Yes
  • Group management : yes
  • User And Group Management: Yes
  • Forms: Yes
  • Forms management: YES
  • Forums: Yes
  • Private and Group Messaging: Yes
  • Private team network: yes
  • private chatrooms: Yes
  • Private Community: yes
  • Office management: Yes
  • Contact Database: Yes
  • Directory: Yes
  • Personal Data Privacy: Yes
  • GDPR Compliant: Yes
  • Communication & Notifications: Yes
  • Communities: Yes
  • Messaging: Yes
  • Directory of employee names: Yes
  • Polls: Yes
  • Poll result visibility control: Yes
  • Surveys: Yes
  • Survey Management: Yes
  • Image management: Yes
  • Image galleries: Yes
  • WYSIWYG Editor: Yes
  • Content Management: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • User Permission Management: Yes
  • Permission Management: Yes
  • Tags & Groups Management: Yes
  • Page Editing: Yes
  • Custom Branding: Yes
  • Themes: Yes
  • Mandatory Must Reads: Yes
  • Slack integration: Yes
  • BambooHR Integration: Yes
  • Outlook Email Integration: Yes
  • Outlook Calendar Integration: Yes
  • Google Calendar Sync: Yes
  • Gmail Integration: Yes
  • Power BI integration: Yes

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

The Hub by Pancentric videos

Introducing the new look HUB

Category Popularity

0-100% (relative to Zendesk and The Hub by Pancentric)
Customer Support
100 100%
0% 0
Project Management
0 0%
100% 100
Help Desk
100 100%
0% 0
Photography
0 0%
100% 100

User comments

Share your experience with using Zendesk and The Hub by Pancentric. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and The Hub by Pancentric

Zendesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

The Hub by Pancentric Reviews

We have no reviews of The Hub by Pancentric yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

The Hub by Pancentric mentions (0)

We have not tracked any mentions of The Hub by Pancentric yet. Tracking of The Hub by Pancentric recommendations started around Mar 2021.

What are some alternatives?

When comparing Zendesk and The Hub by Pancentric, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

SuiteDash - Integrated & Automated Client Portal Software : Secure Web Based Client or Customer Login Portals : White Label SaaS Project Management System, Online CRM Tool, Browser Based Invoicing & Recurring Billing, Time Tracker, Client File Upload, , All in …

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Onehub - Onehub helps businesses securely share and control files in the cloud.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

FileInvite - Stop chasing your clients for documents! Easily request files, documents, forms & signatures from your clients – set a due date and save hours as your requests are returned to you effortlessly.