Software Alternatives, Accelerators & Startups

The Hub by Pancentric VS LiveAgent

Compare The Hub by Pancentric VS LiveAgent and see what are their differences

The Hub by Pancentric logo The Hub by Pancentric

HUB is the first sustainability-driven intranet. We're here to make your work life easier, and the planet greener. Our modern intranet helps companies deliver a better employee experience. We also support reforestation projects for a greener future

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • The Hub by Pancentric
    Image date //
    2024-03-01
  • The Hub by Pancentric
    Image date //
    2024-03-01
  • The Hub by Pancentric
    Image date //
    2024-03-01
  • The Hub by Pancentric
    Image date //
    2024-03-01
  • The Hub by Pancentric
    Image date //
    2024-03-01
  • The Hub by Pancentric
    Image date //
    2024-03-01

HUB is a market leading intranet ranked top 3 in the UK by G2, with award-winning customer support. Our intranet solution is here to help you work smarter, not harder. Wave goodbye to clunky directories and your overloaded inbox, and say hello to a modern, easy-to-use intranet that becomes the digital home for all your people and information - so you can deliver a better employee experience.

As a sustainable solution, our intranet is hosted on low-carbon servers that use renewable wind farm energy. We also support community-based reforestation projects that help people directly affected by climate change, and plant 50 trees for every new HUB sold. By choosing HUB, you're helping to make a a difference and have a positive social impact.

As an intranet solution, HUB comes with every feature and integration as standard, and we continually upgrade you to the latest version for free, meaning you always have the latest and greatest features at your disposal.

Boost engagement with personalised two-way comms. From news announcements and must-read items, to polls, surveys, assessments, forms, forums and more, HUB has a wide array of features that enable you to transform your company's internal comms into something special.

Automated alerts send notifications to your users about recently added content, and each email is tailored to the individual user's preferences so they are only alerted about content relevant to them.

Fully mobile responsive, HUB provides a flexible intranet that adapts to the needs of your business. Create unlimited communities within your HUB, perfect for businesses with multiple brands or clients, enabling you to create bespoke intranet environments with unique branding and content.

Our intranet consultants guide you every step of the way, through free trials, onboarding, training and launching, and we proactively work with you to ensure your HUB is a continued success helping you to maximise your HUB's capabilities.

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

The Hub by Pancentric features and specs

  • GDPR Compliant: Yes
  • Google Calendar Sync: Yes
  • GDrive Integration: Yes
  • OneDrive integration: Yes
  • Sharepoint folder integration: Yes
  • Office 365 Integration: Yes
  • Single Sign On: Yes
  • SSO Integration: Yes
  • News Feed: Yes
  • News & Announcements: Yes
  • Event Management: Yes
  • Events: Yes
  • Groups: Yes
  • Group management : yes
  • User And Group Management: Yes
  • Forms: Yes
  • Forms management: YES
  • Forums: Yes
  • Private and Group Messaging: Yes
  • Private team network: yes
  • private chatrooms: Yes
  • Private Community: yes
  • Office management: Yes
  • Contact Database: Yes
  • Directory: Yes
  • Personal Data Privacy: Yes
  • GDPR Compliant: Yes
  • Communication & Notifications: Yes
  • Communities: Yes
  • Messaging: Yes
  • Directory of employee names: Yes
  • Polls: Yes
  • Poll result visibility control: Yes
  • Surveys: Yes
  • Survey Management: Yes
  • Image management: Yes
  • Image galleries: Yes
  • WYSIWYG Editor: Yes
  • Content Management: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • User Permission Management: Yes
  • Permission Management: Yes
  • Tags & Groups Management: Yes
  • Page Editing: Yes
  • Custom Branding: Yes
  • Themes: Yes
  • Mandatory Must Reads: Yes
  • Slack integration: Yes
  • BambooHR Integration: Yes
  • Outlook Email Integration: Yes
  • Outlook Calendar Integration: Yes
  • Google Calendar Sync: Yes
  • Gmail Integration: Yes
  • Power BI integration: Yes

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

The Hub by Pancentric videos

Introducing the new look HUB

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to The Hub by Pancentric and LiveAgent)
Project Management
100 100%
0% 0
Customer Support
0 0%
100% 100
Photography
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing The Hub by Pancentric and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare The Hub by Pancentric and LiveAgent

The Hub by Pancentric Reviews

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LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...

What are some alternatives?

When comparing The Hub by Pancentric and LiveAgent, you can also consider the following products

Onehub - Onehub helps businesses securely share and control files in the cloud.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Clustdoc - Clustdoc is a professional Client Onboarding and Verification Software.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

SuiteDash - Integrated & Automated Client Portal Software : Secure Web Based Client or Customer Login Portals : White Label SaaS Project Management System, Online CRM Tool, Browser Based Invoicing & Recurring Billing, Time Tracker, Client File Upload, , All in …

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.