Software Alternatives, Accelerators & Startups

Zendesk VS ShipStation

Compare Zendesk VS ShipStation and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

ShipStation logo ShipStation

Seamless eCommerce shipping fulfillment software. Wherever you sell, however you ship, ShipStation can help. Auto order import, batch label print, & more!
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • ShipStation Landing page
    Landing page //
    2023-11-14

ShipStation clears the path to growth whether you’re scaling your ecommerce business or expanding your global footprint for your 3PL. ShipStation creates delivery experiences that fuel growth, empowering merchants with the shipping tools, robust automations, and guidance they need to succeed at every step.

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

ShipStation videos

✨How I Package & Ship Orders from HOME ft. Shipstation | EntreprenHER Life EP.4✨

More videos:

  • Review - Getting Started in ShipStation (Webinar)
  • Review - What Is ShipStation? - Whiteboard Wednesday

Category Popularity

0-100% (relative to Zendesk and ShipStation)
Customer Support
100 100%
0% 0
Shipping
0 0%
100% 100
Help Desk
100 100%
0% 0
eCommerce
0 0%
100% 100

User comments

Share your experience with using Zendesk and ShipStation. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and ShipStation

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

ShipStation Reviews

Top 60 Logistics Software in UK
Wherever you sell, however you ship, ShipStation Logistics software powers shipping success of all sizes. Connect ShipStation to online stores, marketplaces, carriers, and eCommerce tools in seconds and seamlessly sync your shipping. Import orders from 100+ selling channels, marketplaces, ERPs, CRMs, or IMSs with shipping configurations automatically applied. Learn more...

Social recommendations and mentions

ShipStation might be a bit more popular than Zendesk. We know about 7 links to it since March 2021 and only 7 links to Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

ShipStation mentions (7)

  • Is there a thing where a person can calculate how much their shipping will cost if the ship it with USPS?
    Should you want a discounted rate, and your shipping volumes justify it, stamps.com will get you a few percentage points off of retail and allow for a few extra ounces (3) on first class packages. Other sites can work for getting exact shipping costs and often include comparison to other carriers. For example, we use shipstation.com connected to stamps.com and their native UPS integration typically shipping... Source: over 1 year ago
  • Packing slip for all orders that shows how many items to pick?
    It depends on the volume but you could find an Order Management System (OMS) for your selling channels. This software would allow you to sync your orders into the software and stream line the pick pack process. Options like shipstation.com etc. This is better for lower volumes. If you want to automate orders at scale then I would find a 3pl or fulfillment partner. This is someone who would store and do the... Source: almost 2 years ago
  • F**KFACE: Bobcat & Steve // Andrew's Sponsorship Opportunity
    Title F**KFACE: Bobcat & Steve // Andrew's Sponsorship Opportunity Show F**KFACE Site Rooster-teeth Thumbnail Link Length 57:20 Description Geoff, Gavin, and Andrew talk about the snow removal budget, cat piss presents, the sauce to Burnham ratio, Gavin questions a device, Geoff is back on the bike kind of, and Andrew's slats. If you want to send your towel cards in, send to: Infinity Towel, 1901 e.... Source: over 2 years ago
  • Rooster Teeth Podcast: The Duck Painting Catastrophe - #670
    Title Rooster Teeth Podcast: The Duck Painting Catastrophe - #670 Show Rooster Teeth Podcast Site Rooster-teeth Thumbnail Link Length 1:33:59 Description Join Gus Sorola, Gavin Free, Andrew Rosas, and Christian Young as they discuss Gus' problem with Andrew's Duck Stamp painting, how birds are weird and we should never trust them, the best kind of vomiting, and more on this week's RT Podcast. Sponsored... Source: over 2 years ago
  • Orders stuck in pre transit
    I use shipstation.com for almost all my shipping - USPS and UPS. I have 3 stores connected to it. It's $50/mo for my volume level. Source: almost 3 years ago
View more

What are some alternatives?

When comparing Zendesk and ShipStation, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Shippo - Shipping, easy and affordable for everyone. A set of unified APIs and tools that instantly enables you to ship your goods internationally

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Easyship - Easyship, the #1 global cloud-based shipping software, is a technology platform that helps eCommerce and crowdfunding merchants ship worldwide.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

FreightPOP - FreightPOP is a mobile and web application created to fill an underserved market of SMB shippers.