Software Alternatives, Accelerators & Startups

Zendesk VS RF-SMART

Compare Zendesk VS RF-SMART and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

RF-SMART logo RF-SMART

Improve accuracy with RF-SMART's WMS - Inventory management barcoding solutions for NetSuite, Oracle Cloud SCM, Microsoft Dynamics AX, JD Edwards EnterpriseOne, and JD Edwards World.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • RF-SMART Landing page
    Landing page //
    2023-10-17

RF-SMART is a WMS solution that is a global leader in barcoding and mobile inventory management for Warehousing, Wholesale Distribution, Manufacturing, Retail & eCommerce. Leveraging barcodes and data collection technology, RF-SMART automates business processes so the production, movement, management and fulfillment of inventory is fast and accurate. RF-SMART integrates directly with ERPs as a WMS for NetSuite and inventory management for Oracle Cloud SCM.

Our inventory management solutions provide real-time visibility into your operations. As a mobile scanning Warehouse Management System (WMS), RF-SMART gives you full traceability from the receiving process all the way through delivery. A Built-for-NetSuite solution, RF-SMART is an industry-leading product that meets Oracle NetSuite's highest standard for SuiteApp Solutions. Over 1,500 customers are using our 70+ Built-for-NetSuite functions and advanced modules to mobilize warehouse and production processes and make their operations more efficient.

RF-SMART is also the #1 Brand of Inventory Management for Oracle SCM Cloud Users. It is the first SCM application approved for the Oracle Cloud Marketplace, as well as SOC 2 ® and HIPAA compliant.

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

RF-SMART videos

RF-SMART Reveals the Top 3 Inventory Challenges for NetSuite Customers

More videos:

  • Review - RF-Smart BIN Transfer
  • Demo - What is RF-SMART for NetSuite
  • Demo - What is RF-SMART for Oracle Cloud SCM?
  • Demo - RF-SMART for NetSuite Demo Video

Category Popularity

0-100% (relative to Zendesk and RF-SMART)
Customer Support
100 100%
0% 0
Inventory Management
0 0%
100% 100
Help Desk
100 100%
0% 0
ERP
0 0%
100% 100

Questions and Answers

As answered by people managing Zendesk and RF-SMART.

What makes your product unique?

RF-SMART's answer:

Since 1982, RF-SMART has provided an extensive array of supply chain expertise that is used in the development, implementation, and support of their software and hardware solutions. RF-SMART provides customers with the ability to improve their inventory control and prepare their supply chain processes for long-lasting success from receiving to shipping.

Why should a person choose your product over its competitors?

RF-SMART's answer:

RF-SMART has helped 2,000+ companies optimize their warehouse operations from labeling and barcoding to cycle counting and shipping. With solutions built specifically for four ERPs, including Oracle Cloud and NetSuite, their team has over 40 years of consultative experience to back their award-winning inventory functionality.

How would you describe your primary audience?

RF-SMART's answer:

RF-SMART serves a wide variety manufacturing, distribution, healthcare, and retail companies on Oracle Cloud and NetSuite.

What's the story behind your product?

RF-SMART's answer:

Founded in 1982, RF-SMART is privately owned and operated. In over 40 years of operation, its team of global supply chain experts has helped over 2,000 customers find supply chain success through hardware, software, and support solutions.

Who are some of the biggest customers of your product?

RF-SMART's answer:

Some RF-SMART customers you may be familiar with are Smoky Mountain Knife Works, Albanese Candy, BUILT Brands, and Peace Coffee.

Which are the primary technologies used for building your product?

RF-SMART's answer:

Each RF-SMART solution is purpose built for customers on NetSuite, Oracle Cloud, JD Edwards, and Microsoft AX.

User comments

Share your experience with using Zendesk and RF-SMART. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and RF-SMART

Zendesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

RF-SMART Reviews

We have no reviews of RF-SMART yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

RF-SMART mentions (0)

We have not tracked any mentions of RF-SMART yet. Tracking of RF-SMART recommendations started around Mar 2021.

What are some alternatives?

When comparing Zendesk and RF-SMART, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Spreadsheet Server - Spreadsheet Server have the power to build financial and operational reports with drill-down capability right in Excel from the ERP.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Global Cash Card - Global Cash Card offers a paycard solution to take your payroll 100% electronic. Our customized payroll card programs are simple to implement and easy to use.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Winshuttle - Winshuttle simplifies SAP business processes by providing automated solutions for data movement, workflow applications and data governance.