Software Alternatives, Accelerators & Startups

Zendesk VS Omnipresence CRM

Compare Zendesk VS Omnipresence CRM and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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Omnipresence CRM logo Omnipresence CRM

Omnipresence CRM built to drive life sciences forward
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Omnipresence CRM Landing page
    Landing page //
    2023-04-28

Exeevo Omnipresence CRM is a unified and intelligent customer experience platform for life sciences that delivers unbeatable value to pharmaceutical, medical device, and consumer goods organizations. Our solution leverages Microsoft Dynamics 365 to provide a true 360° view of all customers and the omnichannel journeys needed to orchestrate their operations. It’s the only life sciences customer experience platform that offers seamless interoperability with the Microsoft ecosystem – Office 365 that includes Outlook and a native Microsoft Teams integration.

Recognized by Gartner as the alternative to Salesforce-based systems

• Unified license framework saves 2-5x in licensing + total cost of operation • Configuration flexibility with a rich array of life sciences industry functionality • Common data model removes the need for data integration across disparate systems • Unified, scalable platform architecture ensures unparalleled time to deploy • Brings CRM for Sales, Commercial and Medical Affairs teams, KOL Management, Marketing Automation, Events Management, Content Management, Contact Center, Self-Service, and powerful BI/ML/AI capabilities from the same solution • Lower TCO from inclusive pricing, simplifying duplicate or overlapping systems, and device-agnostic UI. • Globally available cloud infrastructure, industry data model, advanced security, and deep compliance with government requirements • Innovation is assured through Exeevo’s strategic alliance with Microsoft

Omnipresence CRM

Website
exeevo.com
Pricing URL
-
$ Details
paid
Platforms
Microsoft Teams Dynamics 365 Azure
Release Date
2017 January

Zendesk features and specs

No features have been listed yet.

Omnipresence CRM features and specs

  • One Unified Scalable Platform: Yes
  • AI, ML, Co-Pilot enabled with insights: Yes
  • Integration with Microsoft Dynamics 365: Yes
  • Native Microsoft Teams integration: Yes
  • Security and Compliance: Yes
  • Single Subscription Model: Yes

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Omnipresence CRM videos

Exeevo Omnipresence One Unified Life Sciences Solution

Category Popularity

0-100% (relative to Zendesk and Omnipresence CRM)
Customer Support
100 100%
0% 0
CRM
95 95%
5% 5
Help Desk
100 100%
0% 0
Sales
0 0%
100% 100

Questions and Answers

As answered by people managing Zendesk and Omnipresence CRM.

What makes your product unique?

Omnipresence CRM's answer:

Omnipresence CRM (Customer Relationship Management) stands out in the market for several reasons that contribute to its uniqueness. It's a next-generation Life Sciences solution built on Dynamics 365 and Copilot. It eliminates multiple platforms and licensing fees.

Offers the Freedom to choose data sources. You can select, integrate, and analyze data from various sources, both internal and external.

Industry-Specific Focus: Omnipresence CRM is often tailored for life sciences. This enables it to offer features and workflows that are directly aligned with the unique challenges and needs of these sectors.

Advanced Analytics and AI Integration: The platform often incorporates advanced analytics and artificial intelligence. This integration can provide more insightful customer data analysis, predictive analytics, and personalized customer engagement strategies.

360-Degree Customer View: Omnipresence CRM aims to provide a comprehensive, 360-degree view of the customer. This means integrating data from various touchpoints to offer a holistic view of the customer journey, which is crucial for personalized engagement and understanding customer needs.

Multichannel Engagement: The CRM supports multichannel engagement strategies, allowing businesses to interact with customers across various platforms such as social media, email, and direct communication. This capability is essential for modern businesses that need to reach their customers where they are.

Regulatory Compliance Features: Given its focus on industries like healthcare and life sciences, Omnipresence CRM often includes features that help organizations comply with industry-specific regulations, such as HIPAA in healthcare or GDPR for data protection.

Integration Capabilities: It usually offers strong integration capabilities with other business systems and software. This allows for seamless data flow and process integration across different business functions.

Customization and Scalability: The CRM is often praised for its customization options, allowing businesses to tailor the software to their specific needs. Additionally, its scalability means it can grow with the business, accommodating increasing data and more complex processes.

User-Friendly Interface: Despite its advanced features, Omnipresence CRM is designed to be user-friendly, making it easier for employees across different levels of tech-savviness to adapt and use the system effectively.

These features make Omnipresence CRM a robust choice for businesses, particularly in sectors where detailed customer data and compliance with regulations are crucial

How would you describe your primary audience?

Omnipresence CRM's answer:

Our audience is Life Sciences. Pharmaceutical, Medical Device, Biotech, Consumer Goods, Nutriceutical.

Which are the primary technologies used for building your product?

Omnipresence CRM's answer:

We're built on Microsoft products and applications.

Who are some of the biggest customers of your product?

Omnipresence CRM's answer:

-Veeva Systems -Salesforce

Why should a person choose your product over its competitors?

Omnipresence CRM's answer:

One AI-driven solution encompassing all platforms at one licensing fee including Commercial, Medical, Content Management, Customer Insights, Service, Field, Marketing, and more. We offer the Freedom to choose data sources. You can select, integrate, and analyze data from various sources, both internal and external. Along with built-in Microsoft functionality like Copilot, and Fabric, that truly makes us the next-generation life sciences platform with next-best action and recommendations.

-Focus is LIfe Sciences - period -No need to customize when it's delivered ready to rock -Single licensing fee model -Multitenant architecture -Generative AI across the platform -Omnichannel capabilities for hyper-personalization -Customer 360 for a unified global view -Advanced insights and reporting to make data-driven decisions -Network of SI's -The list is endless. ⬇️

And we're backed and supported by Microsoft as their preferred Life Sciences vendor.

What's the story behind your product?

Omnipresence CRM's answer:

Omnipresence the solution was born out of a strategic alliance between Indegene and Microsoft in 2017.

User comments

Share your experience with using Zendesk and Omnipresence CRM. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Omnipresence CRM

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Omnipresence CRM Reviews

We have no reviews of Omnipresence CRM yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 8 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

Omnipresence CRM mentions (0)

We have not tracked any mentions of Omnipresence CRM yet. Tracking of Omnipresence CRM recommendations started around Mar 2021.

What are some alternatives?

When comparing Zendesk and Omnipresence CRM, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Veeva CRM Suite - Watch how Vault Quality Suite unifies quality, document, and training management applications to automate and harmonize quality processes globally.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Inception CRM - CRM for Pharma and Biotech. We help life science sales & medical teams reach the right customers with the right messages at the right time.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Aurea CRM - CRM w/ integrated campaign management, previously update.CRM