Software Alternatives, Accelerators & Startups

Zendesk VS Novi

Compare Zendesk VS Novi and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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Novi logo Novi

Novi is an HTML builder with drag and drop functionality, multiple free templates and and plugins. Try it online and join the developers community!
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Novi Landing page
    Landing page //
    2022-02-12

Novi Builder is a multi-functional HTML builder that is suitable to be used by tech-savvy users and beginners. Its first release saw the world in the year 2017. Since that time, it is constantly updated with various additional instruments and options that are developed on the base of the latest web-design trends. It provides with the opportunity to take advantage of the drag-and-drop functionality that speeds up a website-building process in multiple times.

To start with, Novi Builder allows working in three main modes. You can choose from: design mode is perfect for professional web-developers and makes it possible to get access to the code of the website; edit mode is intended to assist end-users in editing different types of content in a visual way; preview mode allows taking a glance at the final result before you decide to publish your online-project.

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Novi videos

Review of MaiTt, Novi Keys, Tocky Vibes, Nutty O and Bazooker Live Perfomance on BossD Show!

More videos:

  • Review - Novi Stars Ari Roma doll review! | throwback review | MGA Toys 2013
  • Review - Review Hasil Pemakaian Langsung RK Jamila Skicare by Novi | Order: WA 082214191086 #SKINCARE

Category Popularity

0-100% (relative to Zendesk and Novi)
Customer Support
100 100%
0% 0
Website Builder
0 0%
100% 100
Help Desk
100 100%
0% 0
HTML Editor
0 0%
100% 100

User comments

Share your experience with using Zendesk and Novi. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Novi

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Novi Reviews

We have no reviews of Novi yet.
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Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 2 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

Novi mentions (0)

We have not tracked any mentions of Novi yet. Tracking of Novi recommendations started around Mar 2021.

What are some alternatives?

When comparing Zendesk and Novi, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Premier Wallet - Premier Wallet is a fully-featured digital wallet app that allows you to do shopping from online stores, pay bills, fees, and any other transaction.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Khalti Digital Wallet (Nepal) - Khalti Digital Wallet (Nepal) is one of the most trusted digital wallets in Nepal.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Diem Wallet - Diem Wallet is a public demo wallet that allows you to send and receive payments digitally.