Software Alternatives, Accelerators & Startups

Zendesk VS Magic

Compare Zendesk VS Magic and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

Magic logo Magic

Get whatever you want on demand with no hassle, through SMS
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Magic Landing page
    Landing page //
    2023-09-17

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Magic videos

Magic Review - Franken-Doh by Roddy McGhie

More videos:

  • Review - Magic Review - Mental Die by Tony Anverdi & Murphy's Magic
  • Review - True Colors by Eric Chien - Magic Trick Review

Category Popularity

0-100% (relative to Zendesk and Magic)
Customer Support
100 100%
0% 0
Productivity
0 0%
100% 100
Help Desk
100 100%
0% 0
Medical Practice Management

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Magic

Zendesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Magic Reviews

We have no reviews of Magic yet.
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Social recommendations and mentions

Based on our record, Magic should be more popular than Zendesk. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

Magic mentions (12)

  • Ask HN: Who is hiring? (September 2023)
    Magic (https://getmagic.com/) | Software Engineer (Full stack Javascript | 100% Remote (preferably APAC, Africa and EU regions) | Full-time | $50,000 to 60,000/year We are the Engineering Team at Magic, a Y Combinator (W15) company. We connect businesses to virtual assistants, with over $30MM raised to date. Our team is currently composed of 17 engineers in 7 countries, growing to 30 engineers worldwide in 2022.... - Source: Hacker News / 9 months ago
  • How to Hire a Pop Star for Your Private Party
    It was Magic, they did YC W15! They still exist; they've just pivoted a bit into virtual assistants. They mostly were for normal stuff early on, although Justin Kahn (who invested in them) used to do some weird stuff using Magic: https://justinkan.com/feed/fun-with-magic They're still around: https://getmagic.com/. - Source: Hacker News / about 1 year ago
  • Ask HN: Who is hiring? (April 2023)
    Magic (https://getmagic.com/) | Software Engineering Manager (AI products) | 100% Remote (preferably APAC, Africa and EU regions) | Full-time We are the Engineering Team at Magic, a Y Combinator (W15) company. We connect businesses to virtual assistants, with over $30MM raised to date. Our team is currently composed of 16 engineers in 7 countries, growing to 30 engineers worldwide in 2022. Software Engineering... - Source: Hacker News / about 1 year ago
  • Show HN: Jarvis AI – your dedicated concierge for anything
    Magic (https://getmagic.com/) launched as an SMS assistant like this. It was pretty cool at the time but I recall they couldn't figure out the unit economics for personal assistants. Maybe Jarvis can! - Source: Hacker News / about 1 year ago
  • Ask HN: Who is hiring? (March 2023)
    Magic (https://getmagic.com/) | Javascript Full Stack Engineer and Software Development Manager (AI products) | 100% Remote (preferably APAC, Africa and EU regions) | Full-time We are the Engineering Team at Magic, a Y Combinator (W15) company. We connect businesses to virtual assistants, with over $30MM raised to date. Our team is currently composed of 16 engineers in 7 countries, growing to 30 engineers... - Source: Hacker News / over 1 year ago
View more

What are some alternatives?

When comparing Zendesk and Magic, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Change Healthcare Clinical Network Solutions - Other Health Care

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Redox - Redox provides an EHR integration platform for digital health solutions.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Qvera Interface Engine (QIE) - Qvera's #1 ranked interface engine connects you to the healthcare networks & platforms that unlock your patient data enabling better efficiencies & outcomes