Software Alternatives & Reviews

Zendesk VS Icinga

Compare Zendesk VS Icinga and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

Icinga logo Icinga

Icinga is a fork of Nagios and is backward compatible.
  • Zendesk Landing page
    Landing page //
    2022-03-08
  • Icinga Landing page
    Landing page //
    2023-10-23

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Icinga videos

Bernd Erk - Why favour Icinga over Nagios

More videos:

  • Review - Using The Icinga Linux Monitoring Wizard

Category Popularity

0-100% (relative to Zendesk and Icinga)
Customer Support
100 100%
0% 0
Monitoring Tools
0 0%
100% 100
Help Desk
100 100%
0% 0
Log Management
0 0%
100% 100

User comments

Share your experience with using Zendesk and Icinga. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Icinga

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Icinga Reviews

The Best Open Source Network Monitoring Tools in 2023
Description: Icinga is an open source network monitoring tool that measures network availability and performance. Through a web interface, your enterprise can observe hosts and applications across your entire network infrastructure. The tool is natively scalable and can easily be configured to work with every kind of device. There are also a handful of Icinga modules for...
10 Best Zabbix Alternatives
Icinga is a popular enterprise-grade open-source tool for IT infrastructure and application monitoring. It checks the availability of your network resources, notifies you of outages, and generates performance data for reporting. Icinga was originally created as a fork of the Nagios Core application in 2009. The goal is to improve upon the groundwork laid by Nagios, including...
10 Best Open Source Monitoring Software for IT Infrastructure
Icinga, which began as Nagios Fork in 2009, got freed from the constraints of a fork and crafted Icinga 2, which is faster, easier to configure, more comfortable to scale significantly better.
Source: geekflare.com
13 Best Nagios Alternatives for Networks, Servers, IT Systems Monitoring
Icinga2 started as a fork of Nagios and became an expansive network monitoring solution even for enterprise-grade needs.
Best Open Source Network Monitoring Tools and Software (Linux/Windows)
The fact that you still have to use text-based configuration files coupled with the robustness of Icinga, means that there is also a steep learning curve for Icinga as with Nagios. On the plus side, Icinga has very detailed documentation to help you along the way.

Social recommendations and mentions

Icinga might be a bit more popular than Zendesk. We know about 8 links to it since March 2021 and only 7 links to Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: about 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
View more

Icinga mentions (8)

  • What do you use to visualize your topology?
    Two manually updated svg maps on nagvis that integrate with our icinga checks, one for the transport system nodes and one for the routers. Source: 12 months ago
  • SSLPing permanently goes out of service
    Might be a bit of an overkill if you just want to check the certificates, but I'm using Icinga (formerly known as Nagios) to keep track of all of the systems - including webpage certificates. Source: about 2 years ago
  • What "legacy" software are you still forced to use in 2022 that you wish would die?
    Some of it can be migrated rather easily to Icinga https://icinga.com/. Icinga forked from Nagios many years ago, they rewrote the engine and have done a nice WebUI. It is able to support e.g. Business branches using "satellites" that act as proxy to the main server/ server cluster. I was one of the two guys doing the setup for a company with multiple branch offices/ factories and during the time I was there it... Source: over 2 years ago
  • Is there any program that can alert you of a stalled Plex Server?
    Personally I run https://icinga.com/ (to all my services, including Plex) and it polls every 5sec and after 5 fails in a row it sends me an email. Source: over 2 years ago
  • Linux is dead, long-live Docker monoculture
    Fast forward 12 years and I have Icinga2 collectors in each datacenter using check_by_ssh to run check_systemd, all front-ended by Thruk. The TIG stack is something on my list of things to look into at some point, but with Dynatrace available to do all the fancy application monitoring, there's no rush. Source: over 2 years ago
View more

What are some alternatives?

When comparing Zendesk and Icinga, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zabbix - Track, record, alert and visualize performance and availability of IT resources

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Nagios - Complete monitoring and alerting for servers, switches, applications, and services

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.