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Zendesk VS Hub Planner

Compare Zendesk VS Hub Planner and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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Hub Planner logo Hub Planner

Transparent Resource Scheduling, Timesheets, Vacation, Resource Requesting, Project Management & powerful Reports in an agile designed, feasible & intuitive software for simple planning
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Hub Planner Landing page
    Landing page //
    2023-03-21

30 Day Free Trial

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Schedule, Track & Plan with Hub Planner Resource Management Software

Innovative Resource Management Solution Get the ultimate birds eye view of your resource management and team with Hub Planner. Quickly view resources availability, utilization and schedule your team on projects using Hub Planners interactive drag and drop scheduler.

Integrated Time Tracking & Approval Engage Teams with Timesheets. Measuring the actual time reported via timesheets versus the forecasted time via the resource scheduler gives you valuable insight into your teams performance.

Team Analytics & Generate Dynamic Reports View instant project and resource stats in real time via the dashboards and reports. Build, save and share custom made reports using the powerful Hub Planner reports. Use the dashboard to track down to the individual resource or project performance making resource management a painless task. The Audit Log will help track all scheduling changes.

Plan & Calculate Project Budgets & Spend with Phases and Milestones Within the Hub Planner scheduler, you can plan your project budgets, use dynamic billing rates and calculate project spend..

Vacation, Annual Leave and PTO Request & Approval Flow Allow your team to transparently schedule and request time off directly from the scheduler or request forms with the Vacation & Annual Leave requesting functionality.

Hub Planner

$ Details
paid Free Trial $7.0 / Monthly (Plug & Play )
Platforms
Browser Web REST API Windows Safari Twitter iPhone Windows Phone Google Chrome Internet Explorer Facebook

Zendesk features and specs

No features have been listed yet.

Hub Planner features and specs

  • Easy to Set-up and use: Intuitive UI
  • Analytics and Reporting: Yes - Full Reporting Platform included free in all subscriptions
  • Attendance Recording/Monitoring: Yes
  • Absence Management: Yes
  • Free Trial: 60 Day Free Trial
  • Free Trial: Explore for free no credit card required
  • Billing: Yes - Internal & External, Non Billable features
  • Clean UI: Drag & Drop Interface
  • Integrations: Yes - Basecamp, Zapier & API
  • Mobile prioritized UI: Responsive design optimized for mobile devices
  • Clean UI: Easy to navigate and use
  • Clean UI: Simple and intuitive user interface for rapid and accurate search
  • Demo: Yes
  • GDPR Compliant: Yes
  • Google Calendar Sync: Yes
  • Dashboards: Powerful charts and graphs show trends in your data and recent and relevant records right at your fingertips.
  • Dashboards: Yes
  • Help Centre: Yes
  • Help Documentation: A comprehensive,step-by-step user manual is available to help you get started, stay productive and fully utilize all that SimpleRent has to offer.
  • Invoices: yes
  • Knowledge Base: Yes
  • Metrics: Yes
  • News & Announcements: Yes
  • Pricing: Powerful product for a great value. From $7
  • Reports: Yes
  • Headquarters: Stockholm, Sweden
  • Analytics and Reporting: Group Reports
  • Real time collaboration: Yes
  • Responsive Design: Yes
  • Teams: Customize Your Team's Settings and Permissions
  • Users: Unlimited
  • Unlimited projects (Design): Yes
  • Security: Single Sign On
  • Security: Sign up / Login with Google
  • Data Import/Export: Yes - Projects, Resources, Bookings & Time Entries
  • Data Import/Export: Export data, scheduler and analytics
  • Blogs: Yes, all news and feature updates
  • Budgeting and Allocation: Full Billing and Budget Management features
  • Customizable: Scheduler Customization
  • Customizable: Settings Customization
  • Customizable: Build and Customize Reports
  • Customer Support: Yes - Excellent Customer Support
  • Custom Domains: Yes
  • Drag & Drop Interface: Yes
  • Drag and Drop Form Builder: Report Builder
  • Easy to Set-up and use: Yes + Tutorials
  • Email notifications: Yes
  • Slack integration: Yes
  • Project Tracking: Yes
  • Project Management: Yes
  • Project Accouting: Yes
  • Project Planning: Yes
  • Project duplication: Yes
  • Team Collaboration: Yes
  • Team Management: Yes
  • Team Collaboration and Permission Control: Yes
  • Team members' availability: Yes
  • Security: Permissions
  • Security: Role Rights
  • Resource Library: yes
  • Manage Budgets: Yes
  • Employee Management: Yes
  • Transparent Pricing: Yes
  • Transparent workflow & distribution: Yes
  • Permission Management: Yes
  • Role Based Access Control: Yes
  • Roles & Permissions: Yes
  • Resource Management: Yes
  • Resource Planning: Yes
  • Capacity management : Yes
  • Audit Log: Yes
  • Billable / Non Billable Work : Yes
  • MFA: Yes
  • Fixed costs : Yes
  • Security: MFA
  • Expenses : Yes
  • Skills matching: Yes
  • Capacity planning : Yes
  • Dependencies: Yes
  • Deadlines: Yes

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Hub Planner videos

Introduction to the Hub Planner Scheduler and How to Schedule & Create Bookings

More videos:

  • Tutorial - How to use Timesheets in Hub Planner
  • Tutorial - How to use the Resource Availability and Capacity Bar in Hub Planner Resource Scheduler
  • Tutorial - How to find Resource Availability based on Skill Set, Location and Role using Hub Planner
  • Review - Resource Planner & Scheduler - Hub Planner 2016

Category Popularity

0-100% (relative to Zendesk and Hub Planner)
Customer Support
100 100%
0% 0
Project Management
0 0%
100% 100
Help Desk
100 100%
0% 0
Resource Scheduling
0 0%
100% 100

User comments

Share your experience with using Zendesk and Hub Planner. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Hub Planner

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Hub Planner Reviews

We have no reviews of Hub Planner yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Zendesk should be more popular than Hub Planner. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

Hub Planner mentions (1)

  • Any good examples of Employee Personnel / Workforce & Planning Dashboards?
    We use https://hubplanner.com/ . It is a little clumsy but better than most. Source: almost 2 years ago

What are some alternatives?

When comparing Zendesk and Hub Planner, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

teamdeck - Teamdeck is a SaaS resource management tool with resource scheduling, leave management, time tracking and timesheet, and customizable reports features. Selected by Hill-Knowlton, Stormind Games, Wunderman Thompson. $3.60/per member.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Runn - Runn is a real-time resource management platform with integrated time tracking and forecasting. Intuitively plan projects and schedule resources across the short and long term.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Keyedin Projects - Keyedin Projects is a cloud-based project and portfolio management software.