Zendesk VS Drupal

Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

Drupal - the leading open-source CMS for ambitious digital experiences that reach your audience across multiple channels. Because we all have different needs, Drupal allows you to create a unique space in a world of cookie-cutter solutions.

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2024-05-06

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2023-07-18

Zendesk Overview Demo

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Drupal Vs WordPress - Which Is The Best CMS?

Category Popularity

0-100% (relative to Zendesk and Drupal)

Zendesk

Drupal

Customer Support

100 100%

Customer Support

0% 0

CMS

0 0%

CMS

100% 100

Help Desk

100 100%

Help Desk

0% 0

Blogging Platform

0 0%

Blogging Platform

100% 100

User comments

Share your experience with using Zendesk and Drupal. For example, how are they different and which one is better?

Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Drupal

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024

Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.

Source: www.tidio.com

Best 25 Software Documentation Tools 2023

Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.

Source: www.uphint.com

The 19 Best Call Center Software (& Features You Need) in 2022

Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.

Source: blog.hubspot.com

The 10 Best Tawk.to Alternatives and Competitors [2022]

After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.

Source: www.tidio.com

Top 21 Salesforce’s Competitors and Alternatives

Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Source: bstrategyhub.com

Drupal Reviews

Top 10 Web Content Management Systems

Keeping up with the trend of introducing great open-source CMS systems, Drupal is our next entry on the list. Drupal is one of the oldest and most reputable customizable CMS options out there, with its original release dating back to 2001, making it older than WordPress. As a web CMS, Drupal’s principal focus is on security. It is known to have one of the best security...

Source: cloudzy.com

8 Great Drupal Alternatives to Try for your Website (Nov 2021)

Whether you're creating a new website from scratch or looking for a way to upgrade your existing one, you'll need the right content management system. A content management system (CMS), is a tool that helps you to modify and optimize your website however, you choose, without the need for any complex API or PHP work. While some CMS solutions allow you to have some control...

Source: ecommerce-platforms.com

WordPress alternatives: Which CMS platform is the best?

With Drupal, the startup costs are higher than WordPress, since developing with Drupal requires more technical expertise. It’s more complex than WordPress, and you will likely need to pay for a developer. Besides that, you’ll have to invest in the basics like – domain registration, hosting, added security, and so on.

Source: factory.dev

11 Popular Free And Open Source WordPress CMS alternatives in 2021

If you are a WordPress user, certainly you will like Drupal as it has come with robust content management tools, sophisticated APIs for multichannel publishing, and a track record of continuous innovation—Drupal is ready to stand as the hub of your digital presence.

Source: medevel.com

Top 5 Open-Source CMS Platforms

Unlike WordPress, Drupal does not have an extensive library of plugins and extensions, however, the efficient and very friendly platform enables users to make just any website instantly. The platform works seamlessly for creating, handling, and managing data and content of large and extensive websites. The platform has a modular layout and therefore, the users will have to...

Source: linuxways.net

Social recommendations and mentions

Based on our record, Drupal should be more popular than Zendesk. It has been mentiond 28 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

The Ultimate Guide to Building Internal Tools in 2024
Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
is this scam
That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
[HELP] Can't log in to upload SSL due to expired SSL
Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
Special trick to get support for battery replacement ?
Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
Here's how I'd figure out the go-to-market for a Customer Support SaaS
My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago

Drupal mentions (28)

Is there and easy way of porting a site from d7 to d9?
I would be interested in some good migration tools, paid ones are also ok. I found a post about this on drupal.org, but it didn't seem like an easy process. It is a multilanguage site with many content types, and a totally custom theme. Source: over 1 year ago
Is there any nice group, where I can ask questions, when I get stuck and recieve some guidance instead of crytics?
You got already good advice, but wanted to point the guide of drupal.org where you can see some tools listed with instructions and channels https://www.drupal.org/community/contributor-guide/reference-information/talk/tools. Source: over 1 year ago
MAMP issue after Pro trial ended
There is a service call GitPod that provides a temporary container Drupal environment. If you are familiar with what is going on around the future of how Drupal modules will eventually be offered up, you will likely have seen the "Project Browser" module as a contrib demo of the approach. It is used for people to give feedback to the developers. So they set up the typical 'SimplyTestMe' but also a GitPod... Source: over 1 year ago
Best Modules for Product and Recipe?
For reviews, it depends entirely on what you mean by "review". I believe core has a simple comment module, although it may have been deprecated for D9? There are likely many review-style modules on drupal.org that might work, or if you just want to link out to third-party reviews then it could just be a repeating-value link field on the Product content type. Source: over 1 year ago
Leadership?
They should also use standards tools like Github. The drupal.org platform was certainly impressive 10 years ago, today it's a pain to use it. They ducktape it with gitlab, but really it sucks to have to read documentation to simply do a pull request. Source: over 1 year ago

What are some alternatives?

When comparing Zendesk and Drupal, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

WordPress - WordPress is web software you can use to create a beautiful website or blog. We like to say that WordPress is both free and priceless at the same time.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Joomla - Joomla! is the mobile-ready and user-friendly way to build your website. Choose from thousands of features and designs. Joomla! is free and open source.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Ghost - Ghost is a fully open source, adaptable platform for building and running a modern online publication. We power blogs, magazines and journalists from Zappos to Sky News.