Software Alternatives & Reviews

Zendesk VS Crisp Chat

Compare Zendesk VS Crisp Chat and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

Crisp Chat logo Crisp Chat

Multi-channel customer support software
Zendesk Landing Page
Zendesk Landing Page
Crisp Chat Landing Page
Crisp Chat Landing Page

Companies have to deal with the increasing number of communications' channel that they have to handle in order to support their customers, furthermore, speed has become a key factor in generating a high satisfaction degree. Crisp has been built for SMB's in order to help them better scale their customers' relationship through a wide range of features:

Crisp offer the following features: * Shared Inbox * CRM * Live Chat * Knowledge Base * Chatbot * Drip campaigns (Email & InApp)

Used by more than 100 000 companies, Crisp offers a support 24/24 5 days a week to help every customer to scale their own customers relationship.

Zendesk details

Categories
CRM Help Desk Support Customer Support IT Helpdesk Help Desk And Ticketing
Website zendesk.com  
Pricing URL Official Zendesk Pricing  
Details $-
Platforms
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Crisp Chat details

Categories
Customer Support Help Desk CRM Live Chat Chatbots Knowledge Base Customer Service
Website crisp.chat  
Pricing URL Official Crisp Chat Pricing  
Details $freemium $95.0 / Monthly (Unlimited Users + Unlimited Agents + Unlimited Emails)
Platforms
Browser Android Windows iOS Mac OSX REST API JavaScript PHP Shopify Wordpress

Zendesk videos

Introduction to Zendesk Support (for beginners)

More videos:

  • Review - Zendesk Chat Review (Zopim): Pros and Cons of the Live Chat Tool
  • Demo - Zendesk product demo
  • Review - Zendesk Review
  • Demo - Zendesk Overview Demo
  • Review - ZenDesk vs FreshDesk - Which One Is Better?

Crisp Chat videos

No Crisp Chat videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Zendesk and Crisp Chat)
84
84%
16%
16
77
77%
23%
23
75
75%
25%
25
0
0%
100%
100

Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Crisp Chat

Zendesk Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.
11 Best Customer Service Software & Apps You Need in 2022
Zendesk is the biggest name on this list, dominating more than half of the help desk software market share, according to Datanyze. It’s the leading option in this space for good reason. The Zendesk suite has robust features and leverages AI to cut down on customer wait time and make your agents’ jobs easier.
Source: krisp.ai
"Pay 880$ per month" - Intercom
Zendesk is more enterprise. I am looking for a chat tool with company details of the person who triggered the chat.

Crisp Chat Reviews

alternatives to Tawk.to - Tiledesk Free Live Chat
Another powerful Tawk.to free alternative is Crisp, which enables your website to work 7/24 and in many languages. Remember developing customer experiences should tend to be seamless. Another exciting thing about Crisp is in-chat games for customers while waiting for an agent. Crisp also provides a combination of live chat software and chatbots, CRM, and a knowledge base.
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Crisp’s name seems to refer to the design of its chatbot interfaces. The popup chat is indeed very crisp, being the platform’s most well-received feature. Many customers find the entire Crisp experience to be surprisingly straightforward.
Source: www.tidio.com
"Pay 880$ per month" - Intercom
Are you saying about CRISP CRM plan. As per their features they offer much more in automated campaign and lead management. We were planning to go with that.

Social recommendations and mentions

Based on our record, Zendesk should be more popular than Crisp Chat. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on Reddit, HackerNews and some other platforms. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (6)

  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. - Source: Reddit / 1 day ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. - Source: Reddit / 5 months ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp [email protected] via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). - Source: Reddit / 5 months ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. - Source: Reddit / 9 months ago
  • Now that the career elimination is over, I wanted to make my own tier list based off enjoyment, and I'm curious of other peoples opinions that don't really align with the eliminations results.
    This isn't pertinent either but ... Why is zendesk.com using the Reddit logo? How is it an authority on Reddiquette?And now I'll be silly, how can Reddiquette be a thing if auto-correct doesn't acknowledge it? - Source: Reddit / about 1 year ago
View more

Crisp Chat mentions (4)

  • If you run a one-person business, what are the issues you're battling with?
    My SaaS is more pro-consumer/b-to-c so the closest thing I use to a CRM is https://crisp.chat/en/ i. - Source: Reddit / about 1 month ago
  • How long did it take your business to see a positive revenue?
    If you want to go with the profit model, try these steps 1. Reduce costs with automation (Bardeen) and freelancers (Upwork) 2. Increase site conversion with chatbots (Crisp) and email capture (Popupsmart) 3. Increase LTV with better feature adoption (Loopd in). - Source: Reddit / 8 months ago
  • Rest API : After CRUD
    Chappe Created by the company behind the Crisp messaging platform for their own documentation it has the advantage of havint the possibility to integrate a APIBlueprint specification document to generate a nice interface to browse your endpoints. Alas, no OpenAPI plugin seems available at the moment... Since the project is open-source maybe in the future ?... - Source: dev.to / about 1 year ago
  • PH launch today, tell me what I'm doing wrong
    Alternative option for for chat-box on the website, which is free: https://crisp.chat/en/. - Source: Reddit / 12 months ago

What are some alternatives?

When comparing Zendesk and Crisp Chat, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

LiveAgent - LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 14-day trial today.

LiveChat - LiveChat - premium live chat software with a built-in help desk feature. Approach customers directly on the website, make connections and drive more sales using LiveChat.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

User reviews

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