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Workflow Builder VS Hiver

Compare Workflow Builder VS Hiver and see what are their differences

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Contents:
  1. ยป Base Details
  2. ยป Videos
  3. ยป Reviews
  4. ยป Alternatives

Workflow Builder logo Workflow Builder

The simple way to streamline tasks in Slack

Hiver logo Hiver

The modern AI customer service platform
  • Workflow Builder Landing page
    Landing page //
    2023-10-09
  • Hiver Landing page
    Landing page //
    2025-11-06

Say hello to the customer service platform for the modern AI era. Make exceptional service feel effortless by letting AI agents handle the busywork.

Workflow Builder features and specs

No features have been listed yet.

Hiver features and specs

  • Shared Inboxes
    Hiver allows teams to manage shared inboxes directly within Gmail, enabling collaborative email handling without the need for external software.
  • Email Delegation
    The platform enables users to assign emails to specific team members, streamlining the process of task delegation and ensuring accountability.
  • Notes and Tags
    It provides functionality for adding context to emails via notes and tags, facilitating better communication and organization within the team.
  • Email Templates
    Hiver offers customizable email templates to improve response times and maintain consistency across team communications.
  • Reports and Analytics
    The tool provides comprehensive reporting and analytics features, helping teams monitor performance and optimize their email operations.

Possible disadvantages of Hiver

  • Cost
    Hiver is a paid service, which might be a barrier for smaller teams or organizations with limited budgets.
  • Gmail Dependency
    The tool is heavily integrated with Gmail, which may limit its utility for organizations that use other email services.
  • Learning Curve
    New users might experience a learning curve as they become accustomed to Hiver's features and workflow.
  • Performance Issues
    Some users have reported occasional performance issues, such as lag or slowing down of Gmail when using Hiver.
  • Limited Mobile Functionality
    The mobile experience of Hiver is not as robust as its desktop counterpart, potentially affecting users who need to manage emails on the go.

Analysis of Workflow Builder

Overall verdict

  • Slack Workflow Builder is a solid no-code automation tool that lets teams streamline routine tasks directly within Slack, making it a valuable feature for organizations already using the platform.

Why this product is good

  • No-code interface allows anyone to build automated workflows without programming knowledge
  • Integrates seamlessly with existing Slack channels, messages, and apps
  • Automates repetitive tasks like onboarding, approvals, and request collection
  • Includes ready-made templates to get started quickly
  • Connects with external tools and services for expanded functionality
  • Reduces manual effort and helps keep communication organized

Recommended for

  • Teams already using Slack as their primary communication tool
  • Small to medium businesses looking to automate routine processes without coding
  • HR and operations teams managing onboarding and approval workflows
  • Organizations wanting to standardize repetitive request and intake processes
  • Non-technical users who need simple automation solutions

Analysis of Hiver

Overall verdict

  • Hiver is considered a good option for teams looking to streamline their email management and enhance productivity without the hassle of switching between different platforms. Its direct integration with Gmail and robust set of features provide an efficient solution for teams that rely heavily on email communication.

Why this product is good

  • Hiver is a widely used tool that integrates directly with Gmail, helping teams manage shared inboxes, collaborate efficiently, and assign tasks seamlessly. It eliminates the need for external help desk software by providing features like email delegation, assignment, and tracking directly within Gmail. Additionally, its simple and intuitive interface requires minimal training, making it accessible for teams of all sizes.

Recommended for

    Hiver is recommended for customer support teams, sales teams, and any organization that wants to manage shared email accounts with greater efficiency. It is particularly beneficial for small to midsize businesses that are already using Google Workspace and want a tool that can easily integrate into their existing workflows.

Workflow Builder videos

+ Add

Supercharge Slack with Workflow Builder | Did You Know

More videos:

  • Review - *NEW* Asana Workflow Builder: First Look and Blind Reaction to the New Workflow Feature
  • Review - Workflow Builder Overview

Hiver videos

+ Add

Paysage d'Hiver - Im Wald ALBUM REVIEW

More videos:

  • Review - Giorgio Armani - Vetiver Babylone/D'Hiver Review
  • Review - (4K) Hiver The Honey Ale By Hiver Beers | Craft Beer Review
  • Review - Hiver Review: The Best Email Management Tool for Small Businesses?
  • Tutorial - Hiver for Gmail Review & Tutorial: Best Help Desk Inbox
  • Review - Hiver Review: 7 Things You Need To Know Before Buying (Best AI-Powered Customer Service Platform)

Category Popularity

0-100% (relative to Workflow Builder and Hiver)

Workflow Builder

Hiver

Workflow Automation
100 100%
Workflow Automation
0% 0
Email Management
0 0%
Email Management
100% 100
Project Management
100 100%
Project Management
0% 0
Email Productivity
0 0%
Email Productivity
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Workflow Builder and Hiver

Workflow Builder Reviews

We have no reviews of Workflow Builder yet.
Be the first one to post

Hiver Reviews

9 Best Tidio Alternatives Compared
Hiver is a shared inbox solution designed for businesses using Gmail for customer communication. It integrates directly within Gmail and provides basic help desk features. This software also allows teams to manage customer inquiries through shared inboxes, track email conversations, and automate workflows. It helps businesses excel in their email interactions with customers...
Source: www.tidio.com

Social recommendations and mentions

Hiver might be a bit more popular than Workflow Builder. We know about 5 links to it since March 2021 and only 4 links to Workflow Builder. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Workflow Builder mentions (4)

  • Running Slack App on Cloudflare Workers
    By the way, since the beginning of this year (2023), a new app development mechanism for extending the Workflow Builder, called the next-generation automation platform, has been added to the Slack platform. - Source: dev.to / about 3 years ago
  • Daily message Slack bot
    The first iteration of it was using Slack's workflow builder. I just made a slew of scheduled messages. Each message was a different day. So, when all the messages were posted, I needed to go back in and reschedule with what the new date was. After doing this a few times I felt like it was time for a change. - Source: dev.to / over 3 years ago
  • Is there a native way to send a daily email with a snapshot of a CloudWatch dashboard?
    And then automate it in Slack to run a workflow every day at some predefined time. Something like this: https://slack.com/features/workflow-automation. Source: almost 4 years ago
  • How to build a knowledge system with Slack and Notion
    We'll make an automation task with Workflow Builder in Slack. ๐Ÿ“– Lean more Workflow Builder. - Source: dev.to / over 4 years ago

Hiver mentions (5)

  • Is there a better way to have a customer-facing inbox?
    Depending on the potential value of the workflow, https://gmelius.com/ and https://hiverhq.com/ are both pretty awesome. Source: about 3 years ago
  • Email for small business team
    If you're u sing shared inboxes, you may want to consider https://hiverhq.com/ or https://www.dragapp.com/ for doing shared inbox functionality with workspace. Source: over 3 years ago
  • alternative ticketing systems?
    You might want to check out Hiver. It's built on top of Gmail, it's really easy to set up and even easier to grasp. It has all the features that your team would need to run its support operations successfully. And its pretty cost-effective against Zendesk. Source: over 3 years ago
  • Reporting
    Hey I was wondering if you considered trying Hiver since you mentioned that all CX operations were conducted out of Gmail. Hiver's a support solution that works on top of Gmail UI and is therefore really easy to use. Full disclosure: I work with the content team at Hiver. Source: over 3 years ago
  • Discovering the value of Mattermost Playbooks
    I'm thinking that all these other apps might be facilitated in Mattermost. Probably not the email client and inbox email sharing but perhaps there's an integration to another tool like front.com or hiverhq.com (gmail based) that would help take care of managing email too. Source: almost 4 years ago

What are some alternatives?

When comparing Workflow Builder and Hiver, you can also consider the following products

WorkflowHero - Build automated workflows in minutes. AI-powered document analysis, custom forms, real-time tracking & full audit trails. Start free - no credit card required!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Todoist - Todoist is a to-do list that helps you get organized, at work and in life.

MailClark - The Slack bot for external communications

Workflow Engine - .NET & .NET Core workflow engine, and a standalone workflow server that enable you to add custom executable workflows of any complexity to your app.

Nylas Mail - The Nylas Cloud API powers your application with email, calendar & contacts features. Built-in features for better email, calendar, and contact management.

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