Wired Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Wired mentions (33)

• German carmaker Mercedes-Benz becomes the first carmaker to receive authorization to sell or lease cars with an automated driving system to the public in California.

  Do you guys think there's an opportunity for indie devs to get involved in a way to contribute? I've been trying to stay on it and use tools like I've been following all the tech news on wired.com, thepowerup.ai, etc etc but am looking for like an sdk or something. Source: about 1 year ago

• A Leaked Tesla Report Shows the Cybertruck Had Basic Design Flaws

  Sounds like fake news to me. I mean who even is "wired"? Maybe some new, woke, start-up, legacy, lame stream media company who simultaneously is woke and old money. Like a superposition of best and worst. Source: about 1 year ago

• I keep receiving cookie consent notifications. Brave browser doesn't remember that I've already made a selection.

  After introducing EasyList - Cookie List, I tested it for a few days. I wasn't happy with EasyList - Cookie List and turned it off. I've been having issues with cookie consent banners ever since. I tried to fix it by reinstalling the Brave browser but it didn't help. When I visit any website, a cookie consent banner appears. I accept or reject cookies. Everything is fine for a few days. The problem is that when I... Source: about 1 year ago

• Stop asking how to virtualize MacOS on Windows. Your post WILL be removed

  Apple could post a dmca takedown to reddit and have this sub closed, they went after Psystar and won, and I beleive they've gone after wired.com and other places. So I wouldn't call it silly. Source: about 1 year ago

• On the Wired Article

  I expect the wired.com & Jason to apologize. Source: about 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago