Wide Angle Analytics VS Freshdesk

Wide Angle Analytics Reviews

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Wide Angle Analytics mentions (8)

• Ask HN: Any good open source alternatives to Google Analytics?

  I would suggest you take a look at Wide Angle Analytics https://wideangle.co (disclaimer: our product) It is paid, but we offer free accounts for selected FOSS projects :). - Source: Hacker News / 10 months ago

• What should be used instead of Google Analytics views?

  Wide Angle Analytics - Custom Domains - EU based and EU hosted - Core metrics - Bounce rate - Time spent on site and time spent per site - Entry/Exit pages - Custom Actions and events - Goal tracking - Goal comparison - Cookieless or with cookies - Fingerprinting or NOT - Do-Not-Track handling or NOT - Supports Personal Data if you collect consent. Source: 11 months ago

• How to track traffic accurately with GDPR?

  We built such a tool. The Wide Angle Analytics is built and hosted in the EU (Germany/France) on EU Cloud. No transfer outside the EU. We invested in a GDPR audit and have a professional DPO. Everything is secured and encrypted (we can't encrypt data in-use for obvious reasons, but we encrypt even local traffic between servers). Source: 11 months ago

• Site analytics for open source project?

  Wide Angle Analytics offers FREE hosted web analytics to a selected FOSS projects. Start a trial (no CC required) and get in touch with support to get a full plan. Source: 11 months ago

• Ask HN: What do you use to track visitors on your blog?

  Wide Angle Analytics! If you make proper discolures in your privacy policy and use our default, strong privacy cookieless settings, you won't need cookie banner and consent form. https://wideangle.co. - Source: Hacker News / 12 months ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago