Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Weaviate should be more popular than Freshdesk. It has been mentiond 28 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Weaviate: An open-source, cloud-native vector database built for scalable and fast vector searches. It's particularly effective for semantic search applications, combining full-text search with vector search for AI-powered insights. - Source: dev.to / 4 months ago
Weaviate is an open-source vector search engine with out-of-the-box support for vectorization, classification, and semantic search. It is designed to make vector search accessible and scalable, supporting use cases such as semantic text search, automatic classification, and more. - Source: dev.to / 4 months ago
Congrats to them! What have your experiences with vector databases been? I've been using https://weaviate.io/ which works great, but just for little tech demos, so I'm not really sure how to compare one versus another or even what to look for really. - Source: Hacker News / 5 months ago
A RAG implementation's quality and performance highly depend on the similarity-based search of embeddings. The challenge arises from the fact that embeddings are usually high-dimensional vectors, and the knowledge base may have many documents. It's not surprising that the popularity of LLM catalyzed the development of specialized vector databases like Pinecone and Weaviate. However, SQL databases are also evolving... - Source: dev.to / 6 months ago
To find semantically similar texts we need to calculate the distance between vectors. While we have just a few short texts we can brute-force it: calculate the distance between our query and each text embedding one by one and see which one is the closest. When we deal with thousands or even millions of entries in our database, however, we need a more efficient way of comparing vectors. Just like for any other way... - Source: dev.to / 7 months ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Qdrant - Qdrant is a high-performance, massive-scale Vector Database for the next generation of AI. Also available in the cloud https://cloud.qdrant.io/
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Milvus - Vector database built for scalable similarity search Open-source, highly scalable, and blazing fast.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
pgvecto.rs - Scalable, Low-latency and Hybrid-enabled Vector Search in Postgres. Revolutionize Vector Search, not Database. - tensorchord/pgvecto.rs
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!