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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, WeasyPrint should be more popular than Freshdesk. It has been mentiond 29 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Is there a reason you didn't consider something like Weasyprint? https://weasyprint.org I've gone through a number of systems to convert CV's, business cards, and other docs and it hasn't let me down yet. - Source: Hacker News / 3 months ago
You don't _have_ to use a browser. I had very good results with Weasyprint [0]. And there's also PrinceXML [1] if you're willing to pay. [0]: https://weasyprint.org/. - Source: Hacker News / 3 months ago
Thanks for your answer! I imagined you would be using PrinceXML behind the scenes since that is probably the gold standard in HTML+CSS rendering. The only open source alternative I know of is WeasyPrint at https://weasyprint.org/. I'm not sure how well it fares against PrinceXML, though. And thanks for the pointer to Taffy - I didn't know it before! - Source: Hacker News / 4 months ago
Some people might be interested in https://weasyprint.org/. - Source: Hacker News / 5 months ago
I use Weasyprint [1] to generate a PDF from HTML, and I use a static site generator to convert Markdown to HTML. Weasyprint can handle code highlighting e.g. Using Pygments or another static framework, the only downside is it can't execute JS so if you e.g. Want to dynamically generate content to render you need to first pass your HTML through a headless browser, which is also possible though. There's also... - Source: Hacker News / 7 months ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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