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Wannadocs VS Freshdesk

Compare Wannadocs VS Freshdesk and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Wannadocs logo Wannadocs

Wannadocs is a Knowledge Base management system. We can help you build an internal knowledge base for your team and hosted product docs for your customers, all within the same awesome UI. Start to increase user satisfaction today!

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
  • Wannadocs Landing page
    Landing page //
    2021-11-15

Build a stunning, easy-to-manage product docs To create a high-quality knowledge base, you need to focus on creating content, we make a lot of efforts to save you from technical details and give you access to the best solutions in supporting your customers.

Knowledge Base Portal The Portal is a knowledge management system for content producers. It's the heart of the Wannadocs that is available only for knowledge base owners and editors. Here you will create and edit articles, see Analytics, manage Project settings and Team.

  1. Content Nesting: Articles and categories can be deeply nested. Try drag and drop it!

  2. Rich Embeds: Figma, Airtable, Codepen, Github, Typeform, YouTube, Vimeo.

  3. Content Importing Import content directly from Notion, Google Docs, Github Wiki.

See all Portal features ✨

Knowledge Base Website The Website is a knowledge base that is available for content consumers. It's a result of your content creation. Fast and robust, mobile-friendly, and SEO-optimized application. Here your customers or colleagues will get your Knowledge Base.

  1. Fast Loading: Content compressed and cached. High Google PageSpeed results!

  2. Popular Translations: English, Russian, German, French, Spanish, Portuguese, and Ukrainian.

  3. Content Delivery Network: Uploaded images stored in the CDN that allows getting articles faster.

See all Website features ✨

  • Freshdesk Landing page
    Landing page //
    2022-01-28

Wannadocs

Website
wannadocs.com
Pricing URL
Official Wannadocs Pricing
$ Details
paid Free Trial $10.0 / Monthly (Unlimited views, Multi-languages, 100 articles, 1 GB storage)
Platforms
Browser Web
Release Date
2020 October
Edit details

Freshdesk

Website
freshdesk.com
Pricing URL
Official Freshdesk Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

Wannadocs features and specs

  • Editor: Yes
  • Markdown: Yes
  • Export to PDF: Yes
  • SEO Optimized Content: Yes
  • Analytics: Yes
  • SSL Certificates: Yes
  • Integrations: Intercom, Chatra, etc
  • Cloud-based: Yes
  • Self Hosted: Yes
  • Branding: Logo, Favicon, theme color management
  • Team Management: Owner or Editor roles
  • Multiple Languages: English, Russian, Ukrainian, German, French, Spanish, Portuguese
  • Variations Management: Yes
  • Embeds: Figma, Airtable, Codepen, Github, Typeform, YouTube, Vimeo, etc
  • Drag & Drop Interface: Yes
  • Hotkeys: Yes
  • Importing: Notion, Google Docs, Github Wiki
  • Custom Domain: Yes
  • Custom CSS: Yes
  • Custom JS: Yes
  • CDN Delivery: Yes
  • Mobile first: Yes
  • Responsive Design: Yes
  • Search Functionality: Yes
  • Robots.txt: Yes
  • Sitemap.xml: Yes

Freshdesk features and specs

No features have been listed yet.

Wannadocs videos

+ Add

How to create a new project in Wannadocs?

More videos:

  • Demo - Wannadocs Demo

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to Wannadocs and Freshdesk)

Wannadocs

Freshdesk

Knowledge Base
100 100%
Knowledge Base
0% 0
Customer Support
0 0%
Customer Support
100% 100
Documentation
100 100%
Documentation
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Wannadocs and Freshdesk

Wannadocs Reviews

We have no reviews of Wannadocs yet.
Be the first one to post

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Freshdesk is another leading customer service software provider with robust features such as omnichannel service, shared inbox, and chatbots. Launched in 2010, Freshdesk now has more than 50,000 customers, including 7-Eleven, The University of Sydney, and Bridgestone.
Source: krisp.ai
10 Best Call Center Software (December 2022)
Freshdesk’s Contact Center (formerly known as Freshcaller) is built especially for smaller businesses, and it shows in its pricing structure but also in its limitations. To be fair, Freshdesk offers a lot of features even in its low-tier plans. We focused on Freshdesk Omnichannel plans, and the lowest tier gives you all the features in the basic Growth plan, such as voice...
Source: www.forbes.com
Top IT Management Software 2021
Additionally, Freshdesk offers an AI chat option, so your customers and employees help themselves and reduce the time your agents have to spend with them. Their Freddy AI solution delivers automatic and precise answers to questions for faster resolutions. In the knowledge base, Freshdesk provides automatic suggestions to help clients and team members find answers faster.
Source: www.itbusinessedge.com

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Wannadocs mentions (0)

We have not tracked any mentions of Wannadocs yet. Tracking of Wannadocs recommendations started around Jul 2021.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

What are some alternatives?

When comparing Wannadocs and Freshdesk, you can also consider the following products

HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

HelpJuice - Helpjuice is easy-to-use knowledge base software that guarantees. 50% less support emails and happier customers.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

HelpSite - HelpSite is a simple service to help your setup the perfect support centre or help site.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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