Vrbo Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Vrbo mentions (9)

• Is VRBO intentionally trying to drive away customers with this 'one key' stuff?

  I can't believe this thing! If I was arriving at a property and needed to check something and this popped up I would lose my shnitz! It is so intrusive, I literally though it was malware, but it is 100% vrbo.com. I literally cannot reply to my messages via the website without going through this spam 'feature' now. Luckily I can just do it via the email (I think) and say 'sorry vrbo has lost a customer and I... Source: 11 months ago

• Pros and cons of owning a cabin?

  I think the key is to just find one to rent on vrbo.com. Source: almost 1 year ago

• Two weeks in Portugal

  You could try vrbo.com or rental agencies, but I think airbnbs are probably about as good as anything -- especially if you're booking online from afar. Read the reviews. Happy hunting! Source: about 1 year ago

• iCalendar sync - 429 Too Many Requests errors

  When using a WordPress plugin - like WP Simple Booking Calendar - to import iCalendars from vrbo.com, I get the error:. Source: about 1 year ago

• [QUESTION] Public transport in Rotterdam

  And last question, did anyone ever use vrbo.com to make a reservation? I found about it only yesterday and found few affordable apartments. Source: about 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago