Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, VoIP.ms seems to be a lot more popular than Freshdesk. While we know about 861 links to VoIP.ms, we've tracked only 12 mentions of Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
If you are willing to "loosen" your requirements slightly, VOIP.ms (https://voip.ms/) VOIP phone numbers support SMS send/receive (including a web interface in your account to do send/receive) and using one to send/receive SMS codes would be relatively inexpensive (if you pick their "pay for usage" version). This page shows their pricing in various countries... - Source: Hacker News / 4 months ago
It appears that the ATA is not sending any traffic out when I dial. The packet capture only saw packets to/from voip.ms when I made an inbound call. Outbound, nothing happened. Source: 5 months ago
It's connected to voip.ms. The CDR in the ATA just shows that the outbound call failed. VoIP.ms CDR aren't registering that I've attempted to make an outbound call. Source: 5 months ago
Hello, I hope this is not too off-topic, but I suspect there must be many people here who have run into this. I use voip.ms, and have always received voicemails as email attachments with no problem. Since switching to Windows 11 from Windows 10, I can no longer play the files, but have to download them. Windows 11, Chrome, gmail. Error message: 'there was a problem playing this audio file'. Has anyone found a... Source: 5 months ago
This is usually very limited. For instance, I used voip.ms, and they limit it to 100 per day and costs me abotu a penny a message (separate charges for inbound and outbound, so 2 cents to receive a message and then forward it along) This is done because SMS forwarding looks spammy and the receiving carrier will block the sending carrier entirely (this is why Google had to end it). Source: 5 months ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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