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ViiBE.co VS Facebook Messenger

Compare ViiBE.co VS Facebook Messenger and see what are their differences

NinjaOne
NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools. featured
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ViiBE.co logo ViiBE.co

The web technology of video assistance and ticketing system designed for technical support and after-sales services.

Facebook Messenger logo Facebook Messenger

Facebook Messenger is a faster way to message.
  • ViiBE.co Landing page
    Landing page //
    2023-08-22

What is ViiBE?

ViiBE is the web technology of video assistance and ticketing system designed for technical support and after-sales services. ViiBE promises the best remote diagnosis thanks to live video streaming combined with AR and collaborative tools. ViiBE helps you optimise your customer experience and reduce on-site travels.

With ViiBE, you can optimise First Contact Resolution up to 25%, NPS over 40%, and reduce Tech dispatch by 20%.

In one click and without download, you have access to the communication interface. Here an expert can send a link to the person in need of assistance to start the call. In one click, this person will have access to a ViiBE video communication with the expert. They can then use various collaborative tools to diagnose and solve the problem.

When the communication ends, all parties are asked to give their opinions about the quality of the call. This exit ticket helps track KPIs such as NPS, FCR, and customer satisfaction. Each communication creates a new ticket, and if a situation requires multiple calls to resolve the issue, all of the calls relevant to the situation will be located in the same ticket.

  • Facebook Messenger Landing page
    Landing page //
    2023-07-21

ViiBE.co features and specs

  • Snapshot: Yes
  • Live Chat & In-App-Messaging: Yes
  • Screen sharing: yes
  • White Labeling: YES
  • Call Forward: Yes
  • QR Code Implementation: Yes
  • Knowledge Management: Yes
  • Real time collaboration: Yes
  • Easy to Set-up and use: Yes
  • Secure & Scalable: Yes
  • User And Group Management: Yes

Facebook Messenger features and specs

No features have been listed yet.

ViiBE.co videos

+ Add

Optimize technical support and after-sales services with ViiBE

Facebook Messenger videos

+ Add

Facebook Messenger App Decluttered

More videos:

  • Review - The Messenger Review
  • Review - Facebook Messenger Update 2019
  • Review - The Messenger | The Completionist
  • Review - The Messenger - Easy Allies Review
  • Review - Facebook Messenger App Review
  • Tutorial - How to Use Facebook Messenger - Beginner's Tutorial
  • Tutorial - How To Use Facebook Messenger! (Complete Beginners Guide)

Category Popularity

0-100% (relative to ViiBE.co and Facebook Messenger)

ViiBE.co

Facebook Messenger

Customer Support
100 100%
Customer Support
0% 0
Communication
0 0%
Communication
100% 100
Remote Support
100 100%
Remote Support
0% 0
Group Chat & Notifications
0 0%
Group Chat & Notifications
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ViiBE.co and Facebook Messenger

ViiBE.co Reviews

We have no reviews of ViiBE.co yet.
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Facebook Messenger Reviews

10 Best Telegram Alternatives in 2024
Messenger was developed by Meta which is a messaging app and one of the best Telegram alternatives. Messenger is not just only used to send messages but also it is used to send or receive photos, videos, stickers, and files. Messenger allows people to react to other users’ messages and also to interact with bots. People through messenger can use multiple accounts for...
Source: www.geeksforgeeks.org
The 7 best apps you can use as a WhatsApp alternative
Facebook Messenger is an incredibly popular messaging app thanks to its connection to Facebook, and it's available for free for both iPhone and Android (plus you can use it in a browser). It includes all the basics, such as voice, video, and text messaging, as well as stickers and GIFs, if you are interested in that sort of thing. If you're concerned about privacy and...
Source: www.businessinsider.com
The Best Alternatives To Zoom For Remote Meetings
Both WhatsApp and Facebook Messenger support group voice/video calls, but since these are tailored more for basic calls over mobile or the web, you won’t find enterprise-level conferencing features here. If all you need to do is hold a quick check-in with a few colleagues, both apps will work well.
Source: www.lifehacker.com.au
9 best FaceTime alternatives for Android phones
Perhaps the most readily available FaceTime alternative is a service that you're probably already signed up to use. If you're one of the millions of users signed up to Facebook, then you can turn to its free Facebook Messenger app to make one-on-one or group audio and video calls. You can also send your contacts voice messages as well as share other audio, video and photos...
Source: www.tomsguide.com
10 Best Skype Alternatives For Making Free Calls Online
Facebook isn’t saying quits to its own Facebook Messenger and in some ways, this app is better than WhatsApp and a far better Alternative to Skype. For one thing, you only need to sign in using your Facebook account but you can use your phone number to sync contacts for easy integration.
Source: twitgoo.com

Social recommendations and mentions

Based on our record, Facebook Messenger seems to be more popular. It has been mentiond 52 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ViiBE.co mentions (0)

We have not tracked any mentions of ViiBE.co yet. Tracking of ViiBE.co recommendations started around Mar 2021.

Facebook Messenger mentions (52)

  • Did messenger get rid of the ignore or restrict button?
    I can't see it anymore in messenger.com and it also disappeared in my ios app. I don't see ignore and I also don't see restrict. Source: 8 months ago
  • Facebook Messenger now limits WebP file attachments
    It's occuring on the web application (https://messenger.com/ and https://facebook.com/). - Source: Hacker News / 8 months ago
  • Firefox dont want to render certain website full screen
    Only messenger.com has this issue..How can I fix it? Source: 9 months ago
  • Is there an app/extension/Shortcut that automatically moves downloaded files to specific folders based on the website I downloaded them from?
    I want something to automatically move images I download from messenger.com into my "Facebook Messenger" folder, folders from drive.google.com into my "Google Drive" folder, etc. Currently, I just manually move all the files/folders from the "Downloads" folder to their respective folders in Pictures, Documents, etc. Source: about 1 year ago
  • Google Chrome freezes when entered new URL from fb messenger
    Has anyone got any problems where the whole app freezes when you have entered a new url from messenger.com?? Source: about 1 year ago
View more

What are some alternatives?

When comparing ViiBE.co and Facebook Messenger, you can also consider the following products

TechSee - Intelligent visual customer support solution

Telegram - Telegram is a messaging app with a focus on speed and security. It’s superfast, simple and free.

Blitzz - Blitzz provides software for Remote Video Inspections and Customer Support over Live Video.

WhatsApp - WhatsApp Messenger: More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere.

SightCall - SightCall offers comprehensive real-time video APIs and Mobile SDKs that makes it simple to embed...

Skype - Stay in touch with your family and friends for free on Skype. Download Skype today to chat and call on desktop and mobile.

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