Software Alternatives & Reviews
Register
|
Login
Community
Categories
Get Featured
About
Register
Login
Submit a Product
Suggest changes to
ViiBE.co
Note:
If you work at
ViiBE.co
, you can
verify it
and make changes directly without waiting for an approval.
Name
URL
Affiliate and tracking codes are not allowed. Please change this only if the official URL has been changed.
Tagline
The web technology of video assistance and ticketing system designed for technical support and after-sales services.
Characters:
116
/ 250
Description
## What is ViiBE? ### ViiBE is the web technology of video assistance and ticketing system designed for technical support and after-sales services. ViiBE promises the best remote diagnosis thanks to live video streaming combined with AR and collaborative tools. ViiBE helps you optimise your customer experience and reduce on-site travels. ### With ViiBE, you can optimise First Contact Resolution up to 25%, NPS over 40%, and reduce Tech dispatch by 20%. ### In one click and without download, you have access to the communication interface. Here an expert can send a link to the person in need of assistance to start the call. In one click, this person will have access to a ViiBE video communication with the expert. They can then use various collaborative tools to diagnose and solve the problem. ### When the communication ends, all parties are asked to give their opinions about the quality of the call. This exit ticket helps track KPIs such as NPS, FCR, and customer satisfaction. Each communication creates a new ticket, and if a situation requires multiple calls to resolve the issue, all of the calls relevant to the situation will be located in the same ticket.
A longer description that can be
markdown formatted.
Characters:
1183
/ 2000
Release Date
When was ViiBE.co released? Please use the first day of the month if you don't remember the exact date.
Open Source
Yes
No
-
If you select '
Yes
' here, please provide the URL to the source code in the 'Extra URLs' section below.
Extra URLs
LinkedIn URL
Blog URL
Github URL
Status Page URL
- your official status page
App Store URL
Google Play URL
Open Source
Yes
No
-
Categories
A comma-separated list of relevant category names
Changes Note *
Back
First - thank you so much for taking the time to improve SaaSHub.
We trust that you will respect our guidelines.
All changes go through an approval process before being published.
Content must be substantive, professional, and avoid self promotion.
Moderators use their own discretion when approving changes.
By submitting this form your agree to the Terms of Service & Privacy Policy of SaaSHub
Loading...