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ViiBE.co VS Skype

Compare ViiBE.co VS Skype and see what are their differences

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ViiBE.co logo ViiBE.co

The web technology of video assistance and ticketing system designed for technical support and after-sales services.

Skype logo Skype

Stay in touch with your family and friends for free on Skype. Download Skype today to chat and call on desktop and mobile.
  • ViiBE.co Landing page
    Landing page //
    2023-08-22

What is ViiBE?

ViiBE is the web technology of video assistance and ticketing system designed for technical support and after-sales services. ViiBE promises the best remote diagnosis thanks to live video streaming combined with AR and collaborative tools. ViiBE helps you optimise your customer experience and reduce on-site travels.

With ViiBE, you can optimise First Contact Resolution up to 25%, NPS over 40%, and reduce Tech dispatch by 20%.

In one click and without download, you have access to the communication interface. Here an expert can send a link to the person in need of assistance to start the call. In one click, this person will have access to a ViiBE video communication with the expert. They can then use various collaborative tools to diagnose and solve the problem.

When the communication ends, all parties are asked to give their opinions about the quality of the call. This exit ticket helps track KPIs such as NPS, FCR, and customer satisfaction. Each communication creates a new ticket, and if a situation requires multiple calls to resolve the issue, all of the calls relevant to the situation will be located in the same ticket.

  • Skype Landing page
    Landing page //
    2023-10-07

ViiBE.co features and specs

  • Snapshot: Yes
  • Live Chat & In-App-Messaging: Yes
  • Screen sharing: yes
  • White Labeling: YES
  • Call Forward: Yes
  • QR Code Implementation: Yes
  • Knowledge Management: Yes
  • Real time collaboration: Yes
  • Easy to Set-up and use: Yes
  • Secure & Scalable: Yes
  • User And Group Management: Yes

Skype features and specs

No features have been listed yet.

ViiBE.co videos

+ Add

Optimize technical support and after-sales services with ViiBE

Skype videos

+ Add

How to use Skype - Beginners Guide

More videos:

  • Review - How does Google Duo compare to Skype and Facetime?
  • Tutorial - How to Use Skype

Category Popularity

0-100% (relative to ViiBE.co and Skype)

ViiBE.co

Skype

Customer Support
100 100%
Customer Support
0% 0
Communication
0 0%
Communication
100% 100
Remote Support
100 100%
Remote Support
0% 0
Group Chat & Notifications
0 0%
Group Chat & Notifications
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ViiBE.co and Skype

ViiBE.co Reviews

We have no reviews of ViiBE.co yet.
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Skype Reviews

20 Telegram Alternatives to Chat With in 2024
You can use Skype for messaging, including things like emojis and reactions. But the real strength of Skype is its calling features. It can do video calling and screen sharing between devices, but it also has a landline calling feature (for a price), meaning you can do both chats and old-school phone calls.
Source: www.mightynetworks.com
The 7 best apps you can use as a WhatsApp alternative
Part of Microsoft's office productivity suite, Skype has always had something of a business focus, so it might not spring to mind for casual users. It's a full-featured communication app, though, and suitable for both work and recreation. As you'd expect, it can easily do voice, video, and text chats, as well as exchange files. Thanks to a variety of plug-ins, you can record...
Source: www.businessinsider.com
8 Tools You Need For Working Remotely in 2022
We use Google Meet because it’s free. Zoom, on the other hand, requires a fee for sessions longer than 40 minutes. And Skype is already obsolete and constantly glitches.
Source: hackernoon.com
Top 5 Skype Alternatives that you can Switch in 2021
Skype has been existing in the market for many years with once in a blue moon adapted feature updates. Few businesses continued with Skype adjusting to it just because they are used to it neglecting the fact that there are few best and better Skype alternatives in the market.
Source: www.troopmessenger.com
18 Best Discord Alternatives 2020 | Expert Reviews
Skype is one of the most usable Discord alternatives available. It allows you to have one-on-one as well as group chats. You can use the audio call or video chat options available, along with an option to share your screen. Skype has a very basic user interface, so it hardly requires any time to get your hands around the software and get fluent with it. It allows users to...
Source: solutionsuggest.com

What are some alternatives?

When comparing ViiBE.co and Skype, you can also consider the following products

TechSee - Intelligent visual customer support solution

Zoom - Equip your team with tools designed to collaborate, connect, and engage with teammates and customers, no matter where you’re located, all in one platform.

Blitzz - Blitzz provides software for Remote Video Inspections and Customer Support over Live Video.

Telegram - Telegram is a messaging app with a focus on speed and security. It’s superfast, simple and free.

SightCall - SightCall offers comprehensive real-time video APIs and Mobile SDKs that makes it simple to embed...

WhatsApp - WhatsApp Messenger: More than 1 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere.

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