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Calabrio ONE VS NICE inContact CXone

Compare Calabrio ONE VS NICE inContact CXone and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Calabrio ONE logo Calabrio ONE

Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.

NICE inContact CXone logo NICE inContact CXone

CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.
  • Calabrio ONE Landing page
    Landing page //
    2023-06-27
  • NICE inContact CXone Landing page
    Landing page //
    2023-09-26

Calabrio ONE videos

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NICE inContact CXone videos

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NICE inContact CXone for IT Leaders

More videos:

  • Review - NICE inContact CXone Quality Management Pro Improves the Customer Experience

Category Popularity

0-100% (relative to Calabrio ONE and NICE inContact CXone)

Calabrio ONE

NICE inContact CXone

Communication
65 65%
Communication
35% 35
Customer Support
71 71%
Customer Support
29% 29
Employee Scheduling
0 0%
Employee Scheduling
100% 100
Work Management
100 100%
Work Management
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Calabrio ONE and NICE inContact CXone

Calabrio ONE Reviews

Best Call Center Software: The Complete List (2020 Update)
Calabrio ONE is a unified workforce optimization (WFO) software suite. They help with quality management, call recording, workforce management, and voice-of-the-customer (VOC) analytics.
Source: biz30.timedoctor.com

NICE inContact CXone Reviews

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What are some alternatives?

When comparing Calabrio ONE and NICE inContact CXone, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Avaya - Avaya is a leading communication platform that provides the complete portfolio of software and services for multi-touch contact center and unfiled communications offered on premises in the cloud or a hybrid.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Verint Workforce Optimization - Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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