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Calabrio ONE VS NICE inContact

Compare Calabrio ONE VS NICE inContact and see what are their differences

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Calabrio ONE logo Calabrio ONE

Calabrio ONE is a comprehensive and fully integrated customer engagement contact center solution to fuel top-line growth.

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • Calabrio ONE Landing page
    Landing page //
    2023-06-27
  • NICE inContact Landing page
    Landing page //
    2023-10-04

Calabrio ONE videos

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NICE inContact videos

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NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to Calabrio ONE and NICE inContact)

Calabrio ONE

NICE inContact

Communication
21 21%
Communication
79% 79
Customer Support
26 26%
Customer Support
74% 74
Enterprise Communication
15 15%
Enterprise Communication
85% 85
Work Management
100 100%
Work Management
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Calabrio ONE and NICE inContact

Calabrio ONE Reviews

Best Call Center Software: The Complete List (2020 Update)
Calabrio ONE is a unified workforce optimization (WFO) software suite. They help with quality management, call recording, workforce management, and voice-of-the-customer (VOC) analytics.
Source: biz30.timedoctor.com

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing Calabrio ONE and NICE inContact, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

PlayVox - With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

Genesys Engage - Contact Center Operations

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

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