Software Alternatives, Accelerators & Startups

Veriff VS Zendesk

Compare Veriff VS Zendesk and see what are their differences

Veriff logo Veriff

Smart and scalable identity verification.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • Veriff Landing page
    Landing page //
    2023-09-08

When it comes to identity verification, a one-size-fits-all solution does not work. Instead, Veriff configures its verification software for each client, enabling only the checks necessary to match their appetite for risk and requirements for speed and conversions. After verification, selected data points about the session are shared with the client, which can then be used in their systems outside of the IDV scope.

When becoming our partner, our product specialists cooperate with you to determine which data inputs Veriff should gather from users, as well as what checks to conduct depending on your conversion and compliance needs. The outputs and the extent to which we automate our IDV service is entirely up to you, and as a result, Veriff can establish trust beyond the market standard for ID verification while also helping you scale and onboard as many honest customers as possible.

With over 7,000 government-issued IDs supported, Veriff is built to be agile and adaptive. Intelligent software not only helps us configure our checks according to client needs, but it also makes it possible for us to localize in new languages within 1-2 weeks, with a total of 35 localizations supported today.

  • Zendesk Landing page
    Landing page //
    2024-05-06

Veriff

Website
veriff.com
$ Details
freemium $229.0 / Monthly (Standard - up to 70 verifications per month)
Platforms
iOS Web Android Cross Platform JavaScript REST API Browser
Release Date
2015 October
Startup details
Country
Estonia
State
Harjumaa
City
Tallinn
Founder(s)
Janer Gorohhov
Employees
100 - 249

Veriff videos

Meet Veriff Station

More videos:

  • Review - Veriff office life
  • Review - Veriff's Identity Document Verification Flow - NFC for UK Passport

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Veriff and Zendesk)
Identity Verification And Protection
Customer Support
0 0%
100% 100
Security & Privacy
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Veriff and Zendesk

Veriff Reviews

Discover the Top 5 Identity Verification Providers in 2023
The platform has developed a suite of services targeting businesses of various scales, offering adaptable solutions for diverse operational requirements. Veriff's identity verification software combines document verification, biometric analysis, and facial recognition algorithms to confirm a user's identity.

Zendesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk should be more popular than Veriff. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Veriff mentions (3)

  • Age verification stuck
    Alright, ive been trying to verify my age. However, when I reach the part where it gives me the veriff.com link I click it. But then, it gets stuck on this screen (ive put a picture) for a really long time. This is a second time ive tried, with no avail. And yes, I am, ofc, 13+. Source: over 1 year ago
  • Voice chat enabler script?
    You're not even giving your id to roblox. you're giving it to a reputable 3rd party verification company (veriff). Source: almost 2 years ago
  • Is roblox varifucation taking hours for you?
    Veriff.com is a real third party for veryfying your account. Source: over 2 years ago

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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What are some alternatives?

When comparing Veriff and Zendesk, you can also consider the following products

Onfido - Onfido is the data-driven platform for intelligent background checking.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Sumsub - One verification platform to secure the whole user journey

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Shufti Pro - Shufti Pro offers AI-based KYC and AML screening solutions empowered with biometric authentication.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!