Usersnap is more than a platform to collect and manage feedback: we pave the road for customer-led growth. Usersnap helps digital products increase feedback interactions and gather insights on customer problems. How?
Usersnap empowers startups to agile enterprises to avoid failures and build products that matter, all with the clarity of customer feedback.
SympoQ is intuitive and flexible customer support software built to help manage help desk processes with a 360° view of customer service and support activities.
SympoQ can be used as a back-end support ticketing software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. When used as a front-end helpdesk system, customers and agents can access a dedicated portal with access to data required to manage issues and tickets according to their roles and permissions.
In addition to it's core benefit to ensure consistent customer support on both client and support side of help desk, the SympoQ's major feature distinction is in a provision of separate workspaces (queues) with access permissions for diverse teams and departments.
Allows customers to message directly to your customer service or sales teams. Customers can quickly solve any sort of query or issue they might be facing.
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SympoQ's answer:
Startups and agile support teams.
SympoQ's answer:
SympoQ delivers AI driven support ticket management along with live chat software and integrated knowledgebase.
SympoQ's answer:
SympoQ is simple to use for non-technical users, and allows fast implementation of internal help desk process. It can be introduce to support team and customers without a custom user training.
SympoQ's answer:
SympoQ is delivered as a pure Cloud - help desk Software-as-a-Service.
SympoQ's answer:
SympoQ has been built by using the best help desk practices of thousand of our customers over a past few years. We deliver frequent releases with new features to improve support capability of our customers.
SympoQ's answer:
Based on our record, Usersnap seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
We are using User Snap. https://usersnap.com/. Source: 12 months ago
Https://usersnap.com/ could be an option. - Source: Hacker News / almost 2 years ago
Accelerate growth of your business with the right customer feedback! We provide some proven strategies and tactics to prioritize customer experience for increased revenue. Source: about 2 years ago
Indicate how well your product perform with the help of user feedback! This helps you to identify areas where you still fall short and improve them by taking active measures. Source: over 2 years ago
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