SympoQ is intuitive and flexible customer support software built to help manage help desk processes with a 360° view of customer service and support activities.
SympoQ can be used as a back-end support ticketing software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. When used as a front-end helpdesk system, customers and agents can access a dedicated portal with access to data required to manage issues and tickets according to their roles and permissions.
In addition to it's core benefit to ensure consistent customer support on both client and support side of help desk, the SympoQ's major feature distinction is in a provision of separate workspaces (queues) with access permissions for diverse teams and departments.
Allows customers to message directly to your customer service or sales teams. Customers can quickly solve any sort of query or issue they might be facing.
Collect website feedback from your team, clients, and users.
Get feedback with screenshots & technical metadata directly into your favorite project management tool.
Say goodbye to messy emails, spreadsheets and powerpoint. There is a better way!
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Startups and agile support teams.
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SympoQ delivers AI driven support ticket management along with live chat software and integrated knowledgebase.
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SympoQ is simple to use for non-technical users, and allows fast implementation of internal help desk process. It can be introduce to support team and customers without a custom user training.
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SympoQ is delivered as a pure Cloud - help desk Software-as-a-Service.
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SympoQ has been built by using the best help desk practices of thousand of our customers over a past few years. We deliver frequent releases with new features to improve support capability of our customers.
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Based on our record, Marker.io seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
This is a really nice note and solution of the problem. What is the difference from your competitor https://marker.io/? - Source: Hacker News / over 1 year ago
I'm looking for a free and/or open source self-hosted alternative to marker.io for visual bug tracking/reporting. Source: over 1 year ago
Also keep an eye on this discussion to make issue forms available on private repos. Until this is possible, marker.io & Linear are a solution. Source: about 2 years ago
I work for a really small startup ( https://marker.io ) that focuses on drastically improving website feedback workflows for agencies/ clients. In some cases agencies say:. Source: about 2 years ago
Obviously I'm biased and a bit self-promotional but we put so much work into it, that I'd love to get your feedback -> https://marker.io. Source: over 2 years ago
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