The platform makes visible where technology creates friction and hidden cost, delivers the right help inside every application, and makes the impact measurable. Most adoption tools focus on guided walkthroughs. Userlane connects intelligence and action through two integrated capabilities. Application Intelligence shows how work actually happens across the software estate. App Discovery maps which applications and AI tools people use, including underutilized and unauthorized ones. HEART analytics (Happiness, Engagement, Adoption, Retention, Task success) scores each application at the segment level to surface friction, waste, and value. Portfolio Overview rolls up results across applications to guide budget decisions, license optimization, and change programs. Contextual Assistance connects people to the right help inside any application. This includes an In-app Assistant, Contextual Help for compliance-critical workflows, Announcements, In-app Surveys, Form Validation and more. Assistance is contextual: it detects where someone is in a workflow and surfaces the right support pattern. The two capabilities form a closed loop. Application Intelligence identifies where problems exist. Contextual Assistance fixes them in context. Application Intelligence then measures whether the fix worked. Userlane is built for organizations where compliance, audit trails, and data residency matter. The platform runs on Azure with customer-selected data regions (UK, US, EU) and isolated environments. Userlane is ISO 27001 certified and compliant with HITRUST, NHS DSP Toolkit, and GxP requirements. Userlane is vendor-neutral, providing visibility across the full application estate, including AI tools from competing vendors.

Call Flow is an AI training platform for sales and customer support teams. Instead of learning on real customers, reps practice realistic calls against AI-powered buyers and callers — then get instant, objective feedback on every session.

How it works

1. Practice realistic AI calls. Choose from 700+ real-world scenarios across seven categories (hosting & infrastructure, website & commerce, refunds & cancellations, compliance & privacy, de-escalation, soft skills, and custom scenarios). Six caller temperaments and three difficulty levels mean no two calls play out the same.
2. Get instant grading and coaching. Every call is scored in seconds across five dimensions: rapport, objection handling, active listening, compliance, and resolution — with specific coaching tips reps can apply immediately.
3. Certify your team. Supervisor dashboards show readiness scorecards, skill heatmaps, and improvement trends, so managers know exactly who is ready to go live.

Key features

• Branching AI conversations with emotional arcs and unpredictable responses
• Custom scenario builder using your own products, objections, and personas
• Voice and text simulation modes
• Certification workflows with supervisor review and score overrides
• Team dashboards, skill heatmaps, and progress tracking
• SSO, role-based access, SOC 2 compliance, GDPR ready

Results customers report

• Up to 40% faster ramp time for new hires
• 35% higher CSAT and first-call resolution
• 28% lower agent turnover

Pricing starts at $49.99/month. A 30-day full-access trial with up to 20 seats is available for $1.