Software Alternatives, Accelerators & Startups

Userback VS Parse

Compare Userback VS Parse and see what are their differences

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Userback logo Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.

Parse logo Parse

Build applications faster with object and file storage, user authentication, push notifications, dashboard and more out of the box.
  • Userback Collect user feedback
    Collect user feedback //
    2024-08-15
  • Userback Launch targeted user surveys
    Launch targeted user surveys //
    2024-08-15
  • Userback Watch session replays to better understand issues
    Watch session replays to better understand issues //
    2024-08-15
  • Userback Manage feedback and resolve issues faster
    Manage feedback and resolve issues faster //
    2024-08-15
  • Userback Integrate with your favorite tools
    Integrate with your favorite tools //
    2024-08-15

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that every piece of feedback is actionable, helping you identify and resolve issues quickly.

Designed to integrate seamlessly with popular project management tools like Jira, Trello, Asana, and Slack, Userback streamlines communication and ensures that feedback is delivered directly to your teamโ€™s workflow. Whether you're building new features or refining existing ones, Userback provides the insights needed to create products that resonate with your users.

Userback's intuitive interface and powerful automation features make it easy to prioritize and act on feedback, enabling teams of all sizes to build better products faster. Whether you're a product manager, designer, or developer, Userback helps you stay connected with your users, delivering the data you need to improve user satisfaction and drive product success.

  • Parse Landing page
    Landing page //
    2021-10-17

Userback

$ Details
freemium
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari
Startup details
Country
Australia
State
Queensland
City
Brisbane
Founder(s)
Lee Le, Jonathan Tobin, Matthew Johnson
Employees
10 - 19

Userback features and specs

  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys

Parse features and specs

  • Open Source
    Parse Platform is open-source, which means it is free to use and can be customized to fit the needs of your application without any licensing fees.
  • Rich Feature Set
    Parse provides a wide range of built-in features such as a robust database system, real-time notifications, user authentication, cloud functions, and file storage, reducing the amount of development work needed.
  • Cross-Platform Support
    Parse supports multiple platforms including iOS, Android, JavaScript, .NET, and more, enabling easier development across different types of applications.
  • Community and Documentation
    There is a strong community around Parse with extensive documentation and numerous tutorials, which can help developers quickly resolve issues and learn best practices.
  • Unified Backend
    Parse allows developers to manage database, server code, and user authentication in one unified platform, simplifying backend management.

Possible disadvantages of Parse

  • Self-Hosting Complexity
    While Parse is open-source, it requires self-hosting, which involves managing and maintaining your own server infrastructure, adding operational complexity.
  • Performance
    Depending on your server setup and scaling needs, you might encounter performance issues, especially for high-traffic applications, requiring constant monitoring and fine-tuning.
  • Limited Scalability
    Parse might not be as scalable as other backend solutions like Firebase, particularly for apps that need to handle massive amounts of data and users.
  • Initial Setup Time
    The initial setup of a Parse server and its environment can be time-consuming and challenging, particularly for those without DevOps experience.
  • Feature Limitations
    While Parse offers a rich feature set, some advanced features available in other modern backend-as-a-service (BaaS) platforms may lack, necessitating custom development.

Analysis of Userback

Overall verdict

  • Userback is considered a strong choice for teams looking for an easy-to-use and efficient feedback solution. Its visual feedback features are particularly valuable for identifying and resolving issues quickly. However, the suitability of Userback might depend on the specific needs and workflows of your team.

Why this product is good

  • Userback is a feedback and bug reporting tool that integrates directly with your website or product, offering a simplified process for capturing user feedback, suggestions, and bug reports. It provides visual feedback tools, such as screenshot and annotation capabilities, which enhance communication between users and developers. The platform also supports seamless integration with popular project management and communication tools, making it efficient for teams to address feedback.

Recommended for

  • Web development teams looking to gather focused feedback during development.
  • Product teams seeking a streamlined method for collecting user insights.
  • Businesses that need a tool to easily manage and act on customer feedback and bug reports.

Analysis of Parse

Overall verdict

  • Parse is a good choice for developers looking for a flexible and scalable backend solution that can be deployed on their own servers or using cloud services. It is particularly beneficial due to its active community and extensive documentation.

Why this product is good

  • Parse is a popular open-source backend-as-a-service framework that simplifies app development by handling server-side components, freeing developers to focus on front-end development. It offers features like push notifications, cloud functions, social media integration, and a real-time database.

Recommended for

  • Developers who want an open-source solution with the freedom to self-host.
  • Teams building mobile or web applications that require a robust backend service.
  • Projects that need strong support for relational data and real-time functionalities.
  • Developers looking to avoid the overhead of writing custom backend code.

Userback videos

Userback Explainer Video

Parse videos

No Parse videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Userback and Parse)
Customer Feedback
100 100%
0% 0
Developer Tools
0 0%
100% 100
Visual Bug Reports
100 100%
0% 0
Realtime Backend / API
0 0%
100% 100

Questions & Answers

As answered by people managing Userback and Parse.

What makes your product unique?

Userback's answer

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

Userback's answer

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe the primary audience of your product?

Userback's answer

Userbackโ€™s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

Userback's answer

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Userback and Parse

Userback Reviews

We have no reviews of Userback yet.
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Parse Reviews

10 Top Firebase Alternatives to Ignite Your Development in 2024
If youโ€™re looking for a Firebase alternative that gives you full control and the freedom to tinker, Parse Platform is your jam. Again, itโ€™s a popular open-source framework loved by developers who want to build custom backends without being tied to a specific provider.
Source: genezio.com
Top 7 Firebase Alternatives for App Development in 2024
Back4App is a backend-as-a-service (BaaS) platform that uses Parse Server, the open-source version of the Parse backend. It simplifies backend development and management, providing developers with a robust platform for building modern applications.
Source: signoz.io
What is AWS Amplify? - AWS Amplify Alternatives
It is well-known for making the development process quick, easy, and simple. Using Parse, you may complete a day's worth of work in a few hours.
Source: mindmajix.com
2023 Firebase Alternatives: Top 10 Open-Source & Free
Community Support โ€“ If Firebase comes with the backing of Google, then Parse is also tested and trusted by Facebook. Yes, Facebook is the parent company of Parse. Therefore, it has a big community. You can find resources and solutions regarding Parse on GitHub, Stack Overflow and several other programming forums.
12 Best Open-source Database Backend Server and Google Firebase Alternatives
Parse server is an open-source database backend solution which speed up application building. It features database, user management, authentication, file upload and push notification.I used Parse for a few times, and I was satisfied with the speed and productivity it offers, especially in terms of developer tools as it comes with dozens of SDKs, libraries and sample code to...
Source: medevel.com

Social recommendations and mentions

Based on our record, Parse should be more popular than Userback. It has been mentiond 21 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Userback mentions (3)

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one location. Check it out here: https://userback.io/. Source: about 3 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: almost 4 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The other three unblocked URLs are all neccessary for the page to load properly along with many other sites on the internet. Source: almost 4 years ago

Parse mentions (21)

  • Supabase Alternatives ๐Ÿ”„ in 2025 ๐Ÿ˜ผ
    Parse deserves mention primarily for its historical significance as the precursor that inspired the entire backend-as-a-service space. Founded in 2011, Parse pioneered many concepts that we now take for granted in modern BaaS platforms. - Source: dev.to / over 1 year ago
  • The 2024 Web Hosting Report
    Backend as a Service (BaaS) goes back to early 2010โ€™s with companies like Parse and Firebase. These products integrated everything a backend provides to a webapp in a single, integrated package that makes it easier to get started and enables you to offload some of the devops maintenance work to someone else. - Source: dev.to / over 2 years ago
  • How to set up a Parse Server backend with Typescript
    Parse Server is a great way to quickly spin up a backend for your project. Parse is a Node based utility that sits on top of ExpressJS. - Source: dev.to / over 3 years ago
  • Free online DB for production app
    You can try https://parseplatform.org/, it is self-hosted if you need. And also there are a number of cloud services with compatible API, like https://www.back4app.com/ It has dart-friendly generated API client, much simpler than firebase and is built on top of postgresql and mongodb. Source: almost 4 years ago
  • Supabase Series B
    Not to crash the party or anything. Supabase is great and all but in terms of feature completeness and getting actual products built, it doesn't come close to Parse[0]. Same with Appwrite. Both of these are very popular but they either lack essential features or have them behind a subscription wall. For example, the OSS version of Supabase (last I checked) doesn't include the edge functions which are really... - Source: Hacker News / almost 4 years ago
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What are some alternatives?

When comparing Userback and Parse, you can also consider the following products

Marker.io - Visual feedback and bug reporting tool for websites

Firebase - Firebase is a cloud service designed to power real-time, collaborative applications for mobile and web.

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

AWS Amplify - JavaScript library for app development using cloud services

BugHerd - BugHerd: The Website Feedback Tool for Agencies

Back4App - Low code backend to build apps faster and scale easily.