Software Alternatives, Accelerators & Startups

Userback VS Miro

Compare Userback VS Miro and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Userback logo Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.

Miro logo Miro

Join Millions of users that collaborate from all over the planet using Miro. Experience the power of the #1 visual workspace for innovation. More than 100M users and 250,000 companies are collaborating on the canvas.
  • Userback Collect user feedback
    Collect user feedback //
    2024-08-15
  • Userback Launch targeted user surveys
    Launch targeted user surveys //
    2024-08-15
  • Userback Watch session replays to better understand issues
    Watch session replays to better understand issues //
    2024-08-15
  • Userback Manage feedback and resolve issues faster
    Manage feedback and resolve issues faster //
    2024-08-15
  • Userback Integrate with your favorite tools
    Integrate with your favorite tools //
    2024-08-15

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that every piece of feedback is actionable, helping you identify and resolve issues quickly.

Designed to integrate seamlessly with popular project management tools like Jira, Trello, Asana, and Slack, Userback streamlines communication and ensures that feedback is delivered directly to your teamโ€™s workflow. Whether you're building new features or refining existing ones, Userback provides the insights needed to create products that resonate with your users.

Userback's intuitive interface and powerful automation features make it easy to prioritize and act on feedback, enabling teams of all sizes to build better products faster. Whether you're a product manager, designer, or developer, Userback helps you stay connected with your users, delivering the data you need to improve user satisfaction and drive product success.

  • Miro Miro AI - Userflows
    Miro AI - Userflows //
    2026-01-09
  • Miro Prototyping
    Prototyping //
    2026-01-09
  • Miro Prototyping
    Prototyping //
    2026-01-09
  • Miro Miro for UX
    Miro for UX //
    2026-01-09

Miro AI is the artificial intelligence layer built directly into the Miro collaborative workspace. It helps teams think, create, and execute faster by embedding AI into the same visual environment where collaboration already happens.

Rather than being a separate tool, Miro AI works contextually across the canvas, using existing content to support teams throughout the entire workflow โ€” from ideation to delivery.

What makes Miro AI valuable - AI embedded in the workspaceโ€จMiro AI operates directly on boards and canvas content, reducing context switching and making AI support immediately relevant to the work at hand. - AI Sidekicks (AI teammates)โ€จBuilt-in AI Sidekicks assist teams with ideation, planning, writing, and structuring content, acting as collaborative partners rather than isolated tools. - AI Flows for end-to-end workflowsโ€จAI Flows help guide and automate multi-step processes, enabling teams to move from idea to outcome more efficiently. - Content creation & refinementโ€จTeams can generate, edit, summarize, and refine text, visuals, and boards using AI โ€” saving time on repetitive or manual tasks. - Smarter collaboration at scaleโ€จMiro AI helps teams align faster by summarizing boards, extracting insights, and organizing information across large or complex projects. - Enterprise-ready & secureโ€จDesigned with governance and security in mind, Miro AI supports enterprise requirements while remaining accessible for everyday team use.

Who itโ€™s for Miro AI is especially useful for: - Product and project teams - Designers and creative teams - Marketing and content teams - Strategy, innovation, and operations teams - Organizations adopting AI for collaborative work

Userback

$ Details
freemium
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari
Startup details
Country
Australia
State
Queensland
City
Brisbane
Founder(s)
Lee Le, Jonathan Tobin, Matthew Johnson
Employees
10 - 19

Userback features and specs

  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys

Miro features and specs

  • Collaborative Features
    Miro allows real-time collaboration with team members from different locations, offering features like video conferencing, sticky notes, and voting, which enhances teamwork and productivity.
  • User-Friendly Interface
    Miro's interface is intuitive and easy to navigate, which reduces the learning curve for new users and allows teams to start working efficiently right away.
  • Versatile Templates
    The platform offers a wide range of customizable templates for various use cases such as brainstorming, UX design, and agile workflows, saving users time and effort in setting up new projects.
  • Integration Capabilities
    Miro integrates seamlessly with numerous third-party tools such as Slack, Jira, Trello, and Google Drive, facilitating a smoother workflow by consolidating multiple tools into one platform.
  • Cross-Platform Availability
    Miro is accessible via web browsers, desktop applications, and mobile devices, providing flexibility for users who need to work across different environments.
  • AI embedded in the workspace
    Miro AI operates directly on boards and canvas content, reducing context switching and making AI support immediately relevant to the work at hand.
  • AI Sidekicks (AI teammates)
    Built-in AI Sidekicks assist teams with ideation, planning, writing, and structuring content, acting as collaborative partners rather than isolated tools.
  • AI Flows for end-to-end workflows
    AI Flows help guide and automate multi-step processes, enabling teams to move from idea to outcome more efficiently.
  • Content creation & refinement
    Teams can generate, edit, summarize, and refine text, visuals, and boards using AI โ€” saving time on repetitive or manual tasks.
  • Smarter collaboration at scale
    Miro AI helps teams align faster by summarizing boards, extracting insights, and organizing information across large or complex projects.
  • Enterprise-ready & secure
    Designed with governance and security in mind, Miro AI supports enterprise requirements while remaining accessible for everyday team use.

Possible disadvantages of Miro

  • Pricing
    While Miro offers a free tier, its advanced features and expanded user capabilities require a paid subscription, which may be costly for small teams or startups.
  • Performance Issues
    Some users have reported experiencing lag and performance issues, particularly with larger boards or when multiple collaborators are working simultaneously.
  • Complexity for Basic Tasks
    For simple tasks, Miro might feel over-engineered, causing users to navigate through more features and options than necessary, which can be overwhelming for some.
  • Learning Curve for Advanced Features
    While basic operations are straightforward, mastering Miro's more advanced features can require a significant time investment and training, especially for non-technical users.
  • Data Privacy Concerns
    As with any cloud-based service, there are potential data privacy and security issues. Users need to ensure their data is protected and comply with internal or regulatory privacy policies.

Analysis of Userback

Overall verdict

  • Userback is considered a strong choice for teams looking for an easy-to-use and efficient feedback solution. Its visual feedback features are particularly valuable for identifying and resolving issues quickly. However, the suitability of Userback might depend on the specific needs and workflows of your team.

Why this product is good

  • Userback is a feedback and bug reporting tool that integrates directly with your website or product, offering a simplified process for capturing user feedback, suggestions, and bug reports. It provides visual feedback tools, such as screenshot and annotation capabilities, which enhance communication between users and developers. The platform also supports seamless integration with popular project management and communication tools, making it efficient for teams to address feedback.

Recommended for

  • Web development teams looking to gather focused feedback during development.
  • Product teams seeking a streamlined method for collecting user insights.
  • Businesses that need a tool to easily manage and act on customer feedback and bug reports.

Analysis of Miro

Overall verdict

  • Miro is a highly effective and versatile online collaboration tool, making it a great choice for teams looking to enhance their brainstorming, planning, and creative processes.

Why this product is good

  • User-Friendly Interface: Miro provides an intuitive interface that is easy to navigate, allowing users to quickly start creating and collaborating.
  • Collaborative Features: Offers real-time collaboration, which is ideal for teams working remotely. Multiple users can interact on the same board simultaneously.
  • Versatile Toolset: Includes a wide range of templates and tools for creating diagrams, flowcharts, wireframes, and more. This makes it adaptable to various use cases.
  • Integration Capabilities: Easily integrates with other tools like Slack, Microsoft Teams, Asana, and Jira, enhancing workflow efficiency.
  • Scalability: Supports a wide range of team sizes, from small groups to large enterprises, with customizable plans that cater to different organizational needs.

Recommended for

  • Remote Teams: Miro is perfect for teams that are geographically dispersed and require a platform to collaborate in real-time.
  • Project Managers: Ideal for visualizing project timelines, task assignments, and workflow processes.
  • Design and Creative Professionals: Useful for brainstorming sessions, design sprints, and creating mockups or wireframes.
  • Educators and Trainers: Can be used as a virtual whiteboard for teaching and training, allowing interactive engagement with students or trainees.
  • Business Strategists: Helpful for conducting SWOT analyses, strategic planning, and workshops.

Userback videos

Userback Explainer Video

Miro videos

Make a Flowchart in Miro in UNDER a Minute!โณ

More videos:

  • Demo - Miro AI - Miro Sidekicks and Flows

Category Popularity

0-100% (relative to Userback and Miro)
Customer Feedback
100 100%
0% 0
Productivity
0 0%
100% 100
Visual Bug Reports
100 100%
0% 0
Digital Whiteboard
0 0%
100% 100

Questions & Answers

As answered by people managing Userback and Miro.

What makes your product unique?

Userback's answer

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

Userback's answer

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe the primary audience of your product?

Userback's answer

Userbackโ€™s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

Userback's answer

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Userback and Miro

Userback Reviews

We have no reviews of Userback yet.
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Miro Reviews

7 Best Product Discovery Tools for High-Growth B2B SaaS Teams (2026)
Miro is the ultimate visual collaboration platform for early-stage brainstorming and workshops. It provides total freedom for "messy" discoveryโ€”affinity mapping, user journey sketching, and service blueprintsโ€”helping teams align on a vision before moving into a structured discovery tool.
Source: www.laneapp.co
Best Database Diagram Tools โ€“ Free and Paid
Team collaboration is non-negotiable for modern development. Tools like Lucidchart, Miro, and DrawSQL are purpose-built for real-time teamwork, complete with live cursors, comments, and sharing links. If your team works asynchronously or across time zones, prioritize tools with built-in version control and cloud access.
Source: blog.devart.com
10 Best Figma Alternatives in 2024
Teams can discuss ideas, plan, and interact graphically in real time using Miro, an online collaborative whiteboard platform. Users can create and arrange many kinds of content, such as sticky notes, diagrams, wireframes, and presentations, on its digital canvas. It is another best figma alternative.
The 5 Best Open Source Miro Alternatives in 2024
However, though AFFiNE is an open source alternative to Miro, it may not offer the same comprehensive feature set as Miro, which is a mature and established visual collaboration platform. It takes time for AFFiNE to eventually catch Miro in the near future.
Source: affine.pro
Software Diagrams - Plant UML vs Mermaid
There are many generic diagramming tools that can be used to design software such as diagrams.net (formerly draw.io), Miro, or Lucid Charts. These generic tools do allow a lot of flexibility but end up costing you more time than you intended to align all boxes and arrows and to get the colour schemes just right.

Social recommendations and mentions

Based on our record, Miro seems to be a lot more popular than Userback. While we know about 243 links to Miro, we've tracked only 3 mentions of Userback. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Userback mentions (3)

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one location. Check it out here: https://userback.io/. Source: about 3 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: almost 4 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The other three unblocked URLs are all neccessary for the page to load properly along with many other sites on the internet. Source: almost 4 years ago

Miro mentions (243)

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What are some alternatives?

When comparing Userback and Miro, you can also consider the following products

Marker.io - Visual feedback and bug reporting tool for websites

Mural - MURAL is a visual collaboration workspace for modern teams.

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Excalidraw - Excalidraw is a whiteboard tool that lets you easily sketch diagrams that have a hand-drawn feel to them.

BugHerd - BugHerd: The Website Feedback Tool for Agencies

LucidChart - LucidChart is the missing link in online productivity suites. LucidChart allows users to create, collaborate on, and publish attractive flowcharts and other diagrams from a web browser.