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Userback VS GoToMyPC

Compare Userback VS GoToMyPC and see what are their differences

Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.

Rating
0 reviews
Pricing
Freemium Free trial
Promote on VibeVoted
Alternatives Is it good?
GoToMyPC

Remotely access your computer from anywhere on any device! Discover productivity and flexibility with GoToMyPC remote desktop software. Try it Free!

Rating
0 reviews
Promote on VibeVoted
Alternatives Is it good?
meetergo
GDPR-compliant meeting scheduling hosted in Germany. Booking pages, built-in video calls, lead routing, CRM and payments in one tool, with all data stored in Frankfurt and a data processing agreement (DPA/AVV) included. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

GoToMyPC might be a bit more popular than Userback. We know about 3 links to it since March 2021 and only 3 links to Userback.

social mentions
3 vs 3
Customer Feedback popularity
100% vs 0%
alternatives listed
240+ vs 116

Base details

Website, pricing, platforms and company facts side by side.

Userback
GoToMyPC
Website userback.io get.gotomypc.com
Pricing
Freemium Free trial Official pricing
Official pricing
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari +5
—
Company Startup from Australia · 10 - 19 employees —
Listed in
Visual Feeback Visual Bug Reports Customer Feedback Usability Testing User Feedback Management Website Screenshots Design Collaboration Session Recording Forms And Surveys +6
Secure Remote Access Remote Desktop Remote PC Access Remote Control DevOps Tools Sysadmin Tools Remote Support Remote Monitoring +5

About Userback and GoToMyPC

In their own words, as submitted to SaaSHub.

Userback
GoToMyPC

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that...

Read more about Userback

No description of GoToMyPC yet.

Features and specs

What each product offers, as listed by its team.

Userback 14 features
GoToMyPC 5 features
  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys
  • Ease of Use
    GoToMyPC offers a straightforward and user-friendly interface, making it easy for users to set up and access remote computers.
  • Cross-Platform Compatibility
    Supports multiple operating systems including Windows and macOS, allowing users to remote access from various devices.
  • High Performance
    Provides high-speed connections and responsive control over remote systems, minimizing lag and enhancing the user experience.
  • Security
    Employs strong encryption mechanisms to ensure secure remote access sessions, protecting data from unauthorized access.
  • 24/7 Customer Support
    Offers round-the-clock customer support to resolve issues and answer questions, ensuring reliability and user satisfaction.

Possible disadvantages

  • Cost
    GoToMyPC is relatively expensive compared to some other remote desktop solutions, which may not be suitable for small businesses or individual users with limited budgets.
  • Internet Dependency
    Requires a stable internet connection for optimal performance, which can be a limitation in areas with poor connectivity.
  • Limited Features
    While providing core remote access functionalities, it may lack some advanced features available in other remote desktop software, such as comprehensive IT management tools.
  • Mobile App Issues
    Some users have reported occasional issues with the mobile app, including bugs and less intuitive navigation compared to the desktop version.
  • Compatibility
    Some older operating systems and certain types of software may not be fully compatible, potentially limiting access to more dated systems.

Analysis

An editorial look at what each product does well and who it suits.

Userback
GoToMyPC

Overall verdict

  • Userback is considered a strong choice for teams looking for an easy-to-use and efficient feedback solution. Its visual feedback features are particularly valuable for identifying and resolving issues quickly. However, the suitability of Userback might depend on the specific needs and workflows of your team.

Why this product is good

  • Userback is a feedback and bug reporting tool that integrates directly with your website or product, offering a simplified process for capturing user feedback, suggestions, and bug reports. It provides visual feedback tools, such as screenshot and annotation capabilities, which enhance communication between users and developers. The platform also supports seamless integration with popular project management and communication tools, making it efficient for teams to address feedback.

Recommended for

  • Web development teams looking to gather focused feedback during development.
  • Product teams seeking a streamlined method for collecting user insights.
  • Businesses that need a tool to easily manage and act on customer feedback and bug reports.

Overall verdict

  • Overall, GoToMyPC is a solid choice for remote desktop access, offering a combination of ease of use, robust security, and reliable performance.

Why this product is good

  • GoToMyPC is generally considered a reliable remote desktop access tool for individuals and companies that need secure and easy access to their computers from anywhere. It offers features like high-speed remote access, file transfer, and remote printing, which enhance productivity for remote workers.

Recommended for

    GoToMyPC is recommended for businesses of all sizes, freelancers, and individuals who frequently need to access their work or home computers remotely. It is particularly beneficial for teams that require a secure and straightforward remote work solution.

Videos

Walkthroughs and reviews on video.

Userback 1 video + Add
GoToMyPC 5 videos + Add

Userback Explainer Video

GoToMyPC | Product Overview Demo

More videos

  • - GoToMyPC Remote Desktop Access Review
  • - GoToMyPC Review | Access Your Mac or PC from Anywhere
  • - Which is the Best Remote Desktop Software? (LogMeIn, ConnectWise, GoToMyPC, Teamviewer)
  • - GoToMyPC Remote Desktop Access Review

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
Userback
GoToMyPC
100% 100%
Customer Feedback
0% 0%
0% 0%
Remote Desktop
100% 100%
100% 100%
Visual Bug Reports
0% 0%
0% 0%
Remote PC Access
100% 100%

Questions & Answers

As answered by people managing Userback and GoToMyPC.

What makes your product unique?

Userback's answer

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

Userback's answer

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe the primary audience of your product?

Userback's answer

Userback’s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

Userback's answer

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

Share your experience with using Userback and GoToMyPC. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

Userback no reviews yet
GoToMyPC no reviews yet

We have no reviews of Userback yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Userback 3 mentions
GoToMyPC 3 mentions
  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one... Source: over 3 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: about 4 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The... Source: over 4 years ago
  • Remote desktop for mac mini?
    What you need is a VNC application, and you’ll also need to configure port forwarding on your router. If this sounds too complicated, perhaps you may prefer something like GoToMyPC. Source: over 3 years ago
  • Best remote access solution for two occasional WFH users?
    Just thinking a different way, but have you looked at this? https://get.gotomypc.com/. Source: almost 5 years ago
  • GoToMyPC - Is Remote Access to Desktop Secure to Use?
    Anyone have experience using these remote desktop applications, what are the security risks to an organization? Even though when you research their website , it is stating it is secure bc of (MFA, TLS, etc)? If it is secure, why don't... Source: over 5 years ago

Alternatives to Userback and GoToMyPC

When comparing Userback and GoToMyPC, you can also consider the following products.

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