Software Alternatives, Accelerators & Startups

Userback VS Feedback Loop

Compare Userback VS Feedback Loop and see what are their differences

Userback logo Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.

Feedback Loop logo Feedback Loop

Collect customer feedback for your SaaS.
  • Userback Collect user feedback
    Collect user feedback //
    2024-08-15
  • Userback Launch targeted user surveys
    Launch targeted user surveys //
    2024-08-15
  • Userback Watch session replays to better understand issues
    Watch session replays to better understand issues //
    2024-08-15
  • Userback Manage feedback and resolve issues faster
    Manage feedback and resolve issues faster //
    2024-08-15
  • Userback Integrate with your favorite tools
    Integrate with your favorite tools //
    2024-08-15

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that every piece of feedback is actionable, helping you identify and resolve issues quickly.

Designed to integrate seamlessly with popular project management tools like Jira, Trello, Asana, and Slack, Userback streamlines communication and ensures that feedback is delivered directly to your teamโ€™s workflow. Whether you're building new features or refining existing ones, Userback provides the insights needed to create products that resonate with your users.

Userback's intuitive interface and powerful automation features make it easy to prioritize and act on feedback, enabling teams of all sizes to build better products faster. Whether you're a product manager, designer, or developer, Userback helps you stay connected with your users, delivering the data you need to improve user satisfaction and drive product success.

  • Feedback Loop Speed Up Feedback Collection Process
    Speed Up Feedback Collection Process //
    2024-06-27
  • Feedback Loop A Friendly Dashboard for Teams
    A Friendly Dashboard for Teams //
    2024-06-27
  • Feedback Loop Embed our Widget in your Software
    Embed our Widget in your Software //
    2024-06-27

Get an easy way to collect Feedback & feature requests from your customers so you can reduce churn and build a better software.

Userback

$ Details
freemium
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari
Startup details
Country
Australia
State
Queensland
City
Brisbane
Founder(s)
Lee Le, Jonathan Tobin, Matthew Johnson
Employees
10 - 19

Feedback Loop

$ Details
paid Free Trial $12.0 / Monthly
Platforms
Web
Startup details
Country
France
Founder(s)
Mehdi Khoudali
Employees
1 - 9

Userback features and specs

  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys

Feedback Loop features and specs

  • Modern dashboard
    Track, manage, and update all the feedback created by your users in a user-friendly and simple dashboard designed for every founder.
  • Integratable widget
    The widget, which you can see in the bottom right corner of the current page, allows you to receive feedback from your users directly through your app.
  • Browser extension
    A Chrome extension that allows you and your team to leave sticky notes on the web, visible in real time.

Analysis of Userback

Overall verdict

  • Userback is considered a strong choice for teams looking for an easy-to-use and efficient feedback solution. Its visual feedback features are particularly valuable for identifying and resolving issues quickly. However, the suitability of Userback might depend on the specific needs and workflows of your team.

Why this product is good

  • Userback is a feedback and bug reporting tool that integrates directly with your website or product, offering a simplified process for capturing user feedback, suggestions, and bug reports. It provides visual feedback tools, such as screenshot and annotation capabilities, which enhance communication between users and developers. The platform also supports seamless integration with popular project management and communication tools, making it efficient for teams to address feedback.

Recommended for

  • Web development teams looking to gather focused feedback during development.
  • Product teams seeking a streamlined method for collecting user insights.
  • Businesses that need a tool to easily manage and act on customer feedback and bug reports.

Analysis of Feedback Loop

Overall verdict

  • Feedback Loop is a solid, well-regarded platform for gathering fast, actionable customer and user feedback, making it a strong choice for teams that want to validate ideas and iterate quickly before committing resources.

Why this product is good

  • Enables rapid collection of user and customer feedback, helping teams validate concepts early
  • Streamlines the process of testing product ideas, messaging, and designs with real audiences
  • Provides actionable insights that can reduce the risk of building the wrong features
  • Helps product and marketing teams make data-informed decisions faster
  • Can shorten development cycles by catching issues before launch

Recommended for

  • Product managers looking to validate features and concepts
  • Startups and teams practicing lean or agile development
  • Marketing teams testing messaging and positioning
  • UX and design teams seeking early user input
  • Companies wanting to reduce risk before major product investments

Userback videos

Userback Explainer Video

Feedback Loop videos

Positive and Negative Feedback Loops

Category Popularity

0-100% (relative to Userback and Feedback Loop)
Customer Feedback
78 78%
22% 22
Visual Bug Reports
100 100%
0% 0
Feedback
0 0%
100% 100
User Feedback
73 73%
27% 27

Questions & Answers

As answered by people managing Userback and Feedback Loop.

What makes your product unique?

Userback's answer

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Feedback Loop's answer:

Use FeedbackLoop if you want a simple to integrate, cheap, versatile tool to collect customer feedback.

Why should a person choose your product over its competitors?

Userback's answer

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

Feedback Loop's answer:

Cheaper, we actually listen to your feedback and improve our product daily ;)

How would you describe the primary audience of your product?

Userback's answer

Userbackโ€™s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

Feedback Loop's answer:

From small indie-hackers to companies. We even offer custom solutions if requested (contact us).

What's the story behind your product?

Userback's answer

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

Share your experience with using Userback and Feedback Loop. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Userback seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Userback mentions (3)

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one location. Check it out here: https://userback.io/. Source: about 3 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: almost 4 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The other three unblocked URLs are all neccessary for the page to load properly along with many other sites on the internet. Source: almost 4 years ago

Feedback Loop mentions (0)

We have not tracked any mentions of Feedback Loop yet. Tracking of Feedback Loop recommendations started around Jun 2024.

What are some alternatives?

When comparing Userback and Feedback Loop, you can also consider the following products

Marker.io - Visual feedback and bug reporting tool for websites

Canny.io - Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Logaflow - Perfect tool for collecting user feedback and debugging

BugHerd - BugHerd: The Website Feedback Tool for Agencies

Floop - The feedback loop for your product