Software Alternatives, Accelerators & Startups

Userback VS Eventzilla

Compare Userback VS Eventzilla and see what are their differences

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Userback logo Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.

Eventzilla logo Eventzilla

Eventzilla lets you sell tickets online and manage attendees from one integrated application.
  • Userback Collect user feedback
    Collect user feedback //
    2024-08-15
  • Userback Launch targeted user surveys
    Launch targeted user surveys //
    2024-08-15
  • Userback Watch session replays to better understand issues
    Watch session replays to better understand issues //
    2024-08-15
  • Userback Manage feedback and resolve issues faster
    Manage feedback and resolve issues faster //
    2024-08-15
  • Userback Integrate with your favorite tools
    Integrate with your favorite tools //
    2024-08-15

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that every piece of feedback is actionable, helping you identify and resolve issues quickly.

Designed to integrate seamlessly with popular project management tools like Jira, Trello, Asana, and Slack, Userback streamlines communication and ensures that feedback is delivered directly to your teamโ€™s workflow. Whether you're building new features or refining existing ones, Userback provides the insights needed to create products that resonate with your users.

Userback's intuitive interface and powerful automation features make it easy to prioritize and act on feedback, enabling teams of all sizes to build better products faster. Whether you're a product manager, designer, or developer, Userback helps you stay connected with your users, delivering the data you need to improve user satisfaction and drive product success.

  • Eventzilla Landing page
    Landing page //
    2023-05-13

Userback

$ Details
freemium
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari
Startup details
Country
Australia
State
Queensland
City
Brisbane
Founder(s)
Lee Le, Jonathan Tobin, Matthew Johnson
Employees
10 - 19

Userback features and specs

  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys

Eventzilla features and specs

  • User-Friendly Interface
    Eventzilla boasts an intuitive user interface, making it easy for event organizers to set up and manage events without requiring extensive technical knowledge.
  • Customizable Registration Pages
    The platform allows users to customize registration pages to match their branding, providing a cohesive experience for attendees.
  • Integrated Event Marketing Tools
    Eventzilla offers built-in event marketing tools, such as email campaigns and social media integration, to help promote events more effectively.
  • Flexible Pricing Plans
    Eventzilla provides various pricing options, including a free tier, making it accessible for small and large events alike.
  • Payment Processing
    The platform supports multiple payment gateways, allowing attendees to pay using various methods, which enhances the overall convenience.
  • Attendee Management
    Eventzilla includes comprehensive attendee management features such as check-ins, attendee communication, and detailed reporting.

Possible disadvantages of Eventzilla

  • Learning Curve for Advanced Features
    While basic features are easy to use, some advanced functionalities may require time to master, which could be daunting for new users.
  • Limited Customization Options in Free Tier
    The free pricing plan may have limited customization options and fewer features compared to the paid tiers, which might not meet all needs of larger events.
  • Potential Extra Fees
    Depending on the payment gateway chosen, there could be additional transaction fees that might affect the overall budget for event organizers.
  • Customer Support
    Some users have reported that customer support response times can be slow, which might be problematic for urgent issues.
  • Mobile App Limitations
    The mobile app, while useful, may have limited functionality compared to the web version, potentially impacting on-the-go event management.

Analysis of Userback

Overall verdict

  • Userback is considered a strong choice for teams looking for an easy-to-use and efficient feedback solution. Its visual feedback features are particularly valuable for identifying and resolving issues quickly. However, the suitability of Userback might depend on the specific needs and workflows of your team.

Why this product is good

  • Userback is a feedback and bug reporting tool that integrates directly with your website or product, offering a simplified process for capturing user feedback, suggestions, and bug reports. It provides visual feedback tools, such as screenshot and annotation capabilities, which enhance communication between users and developers. The platform also supports seamless integration with popular project management and communication tools, making it efficient for teams to address feedback.

Recommended for

  • Web development teams looking to gather focused feedback during development.
  • Product teams seeking a streamlined method for collecting user insights.
  • Businesses that need a tool to easily manage and act on customer feedback and bug reports.

Analysis of Eventzilla

Overall verdict

  • Eventzilla is generally considered a good choice for event management, especially for those looking for a comprehensive yet easy-to-use solution. Its feature set is beneficial for both small and large-scale events, making it a versatile option.

Why this product is good

  • Eventzilla is widely regarded as a robust and user-friendly event management platform. It offers a wide array of features including ticketing, registration, and payment processing, which are essential for managing various types of events. Its interface is intuitive, making it accessible for both organizers and attendees. Furthermore, the platform provides analytics and reporting tools to help organizers gauge the success of their events. However, individual experiences can vary, and it's important to consider specific needs and requirements when choosing an event management solution.

Recommended for

    Eventzilla is recommended for event organizers seeking a comprehensive solution for managing events, particularly those who value ease of use and functionality. It's well-suited for conferences, workshops, seminars, and other similar events that require ticketing, registration, and attendee management.

Userback videos

Userback Explainer Video

Eventzilla videos

No Eventzilla videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Userback and Eventzilla)
Customer Feedback
100 100%
0% 0
Event Management
0 0%
100% 100
Visual Bug Reports
100 100%
0% 0
Event Registration
0 0%
100% 100

Questions & Answers

As answered by people managing Userback and Eventzilla.

What makes your product unique?

Userback's answer

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

Userback's answer

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe the primary audience of your product?

Userback's answer

Userbackโ€™s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

Userback's answer

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Userback and Eventzilla

Userback Reviews

We have no reviews of Userback yet.
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Eventzilla Reviews

The 10 best Cvent competitors and alternatives on the market
And the Eventzilla mobile event app offers social media integration, sponsor pages, real-time updates, a digital agenda, and one-on-one messaging. Eventzilla is mobile-friendly and offers 24/7 customer support.
Source: spotme.com
16 Best Event Management Software for 2022 [Complete Guide]
The first release of Eventzilla was in 2013 and it was built on top of Ruby on Rails framework. In 2016, Eventzilla 2 was launched which made use of NodeJS server side technology instead of Ruby on Rails.
Top 7 Free Eventbrite Alternatives and Competitors in 2022
Eventzilla pricing: Per ticket (3.50% + $1.59) plus additional package costing for more services. The pricing is cheaper than Eventbrite but still costlier than the options available in the market.
Source: goallevents.com
12 Best Event Management Software Apps in 2022
Similar to Eventzilla, Regpack also centers on event registration. For this event management app, your attendees can rest easy knowing that Regpack helps protect attendeesโ€™ payments, set payment forms on your website, bill automatically, and offer payment plans. These safeguards are an added bonus to customary features, such as supporting registration forms on your website,...
Eventzilla is simpler than way too complicated Eventbrite
Eventzilla offers the most disruptive and affordable pricing in the online ticketing space. Eventzilla is FREE for events that are FREE to your guests. Period. For paid events, Eventzilla's service fee starts at $1.25 per ticket for the Basic plan and 1.9% + 99 cents for PRO plan Your costs will never go up and you'll never be hit with any hidden fees or charges. Here is how...

Social recommendations and mentions

Based on our record, Userback seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Userback mentions (3)

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one location. Check it out here: https://userback.io/. Source: about 3 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: almost 4 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The other three unblocked URLs are all neccessary for the page to load properly along with many other sites on the internet. Source: almost 4 years ago

Eventzilla mentions (0)

We have not tracked any mentions of Eventzilla yet. Tracking of Eventzilla recommendations started around Mar 2021.

What are some alternatives?

When comparing Userback and Eventzilla, you can also consider the following products

Marker.io - Visual feedback and bug reporting tool for websites

Eventbrite - Discover Great Events or Create Your Own & Sell Tickets

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Cvent - Cvent's event management software provides event planners with a complete solution to increase event attendance and decrease event costs.

BugHerd - BugHerd: The Website Feedback Tool for Agencies

Ticket Tailor - Ticket Tailor is an easy-to-use event ticketing platform that allows event organizers of all shapes and sizes to sell tickets online.