Software Alternatives, Accelerators & Startups

Userback VS Authy

Compare Userback VS Authy and see what are their differences

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Userback logo Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.

Authy logo Authy

Best rated Two-Factor Authentication smartphone app for consumers, simplest 2fa Rest API for developers and a strong authentication platform for the enterprise.
  • Userback Collect user feedback
    Collect user feedback //
    2024-08-15
  • Userback Launch targeted user surveys
    Launch targeted user surveys //
    2024-08-15
  • Userback Watch session replays to better understand issues
    Watch session replays to better understand issues //
    2024-08-15
  • Userback Manage feedback and resolve issues faster
    Manage feedback and resolve issues faster //
    2024-08-15
  • Userback Integrate with your favorite tools
    Integrate with your favorite tools //
    2024-08-15

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that every piece of feedback is actionable, helping you identify and resolve issues quickly.

Designed to integrate seamlessly with popular project management tools like Jira, Trello, Asana, and Slack, Userback streamlines communication and ensures that feedback is delivered directly to your teamโ€™s workflow. Whether you're building new features or refining existing ones, Userback provides the insights needed to create products that resonate with your users.

Userback's intuitive interface and powerful automation features make it easy to prioritize and act on feedback, enabling teams of all sizes to build better products faster. Whether you're a product manager, designer, or developer, Userback helps you stay connected with your users, delivering the data you need to improve user satisfaction and drive product success.

  • Authy Landing page
    Landing page //
    2021-10-05

Userback

$ Details
freemium
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari
Startup details
Country
Australia
State
Queensland
City
Brisbane
Founder(s)
Lee Le, Jonathan Tobin, Matthew Johnson
Employees
10 - 19

Userback features and specs

  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys

Authy features and specs

  • Multi-device synchronization
    Authy allows users to sync their 2FA tokens across multiple devices, which provides a convenient way to access tokens from phones, tablets, and desktops.
  • Encrypted backups
    Authy provides encrypted backups of the 2FA tokens to the cloud, ensuring that users can recover their tokens in case of device loss or damage.
  • Offline usage capability
    Authy can generate 2FA codes even when the userโ€™s device is offline, providing access to tokens without requiring an active internet connection.
  • Desktop app available
    Authy offers a desktop application that allows users to manage and use their 2FA tokens directly from their computer, enhancing accessibility and usability.
  • Security features
    Authy includes advanced security features such as PIN protection and biometric login options, adding an additional layer of security to the 2FA tokens.

Possible disadvantages of Authy

  • Dependency on cloud service
    Authyโ€™s cloud-based backup and multi-device synchronization features create a dependency on their cloud service, which may raise privacy and security concerns for some users.
  • Limited customization options
    Compared to some other authentication apps, Authy offers fewer options for custom-tailoring the appearance and organization of the 2FA tokens.
  • Potential for lockout
    If users forget their Authy backup password or lose access to all trusted devices, they may have difficulty recovering their 2FA tokens, leading to a potential lockout of their accounts.
  • Initial setup complexity
    The initial setup process, which includes account verification and device synchronization, may be more complex and time-consuming compared to other simpler 2FA apps.
  • Limited platform support
    While Authy supports major platforms such as iOS, Android, and Windows, it does not have the same broad platform compatibility as some other 2FA solutions, potentially limiting its usability for some users.

Analysis of Userback

Overall verdict

  • Userback is considered a strong choice for teams looking for an easy-to-use and efficient feedback solution. Its visual feedback features are particularly valuable for identifying and resolving issues quickly. However, the suitability of Userback might depend on the specific needs and workflows of your team.

Why this product is good

  • Userback is a feedback and bug reporting tool that integrates directly with your website or product, offering a simplified process for capturing user feedback, suggestions, and bug reports. It provides visual feedback tools, such as screenshot and annotation capabilities, which enhance communication between users and developers. The platform also supports seamless integration with popular project management and communication tools, making it efficient for teams to address feedback.

Recommended for

  • Web development teams looking to gather focused feedback during development.
  • Product teams seeking a streamlined method for collecting user insights.
  • Businesses that need a tool to easily manage and act on customer feedback and bug reports.

Analysis of Authy

Overall verdict

  • Authy is generally considered a good and reliable two-factor authentication (2FA) app.

Why this product is good

  • Authy is praised for its ease of use, cross-platform support, and strong security features. It provides cloud backup of authentication tokens, which is convenient for users who switch devices. The app supports a wide range of online services, making it a versatile option for enhancing account security.

Recommended for

    Authy is recommended for individuals who seek a user-friendly and secure way to manage their two-factor authentication across multiple devices and platforms. It is suitable for both beginners and experienced users who prioritize security and convenience in their digital security practices.

Userback videos

Userback Explainer Video

Authy videos

How to Use Authy To Keep Your Data Safe

More videos:

  • Review - GOOGLE AUTHENTICATOR vs. AUTHY - (AUTHY WON)
  • Review - Productivity Tuesday Ep#4 -- Authy Two Factor Authentication

Category Popularity

0-100% (relative to Userback and Authy)
Customer Feedback
100 100%
0% 0
Identity And Access Management
Visual Bug Reports
100 100%
0% 0
Two Factor Authentication

Questions & Answers

As answered by people managing Userback and Authy.

What makes your product unique?

Userback's answer

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

Userback's answer

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe the primary audience of your product?

Userback's answer

Userbackโ€™s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

Userback's answer

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Userback and Authy

Userback Reviews

We have no reviews of Userback yet.
Be the first one to post

Authy Reviews

7 Best Google Authenticator Alternatives For Android And iOS
And another big difference that it provides over the Google Authenticator is the Authy passcode. Using this code, no one will be able to browse through all your codes.
The Best Authenticator Apps for 2023
One of Twilio Authyโ€™s big advantages is encrypted cloud backup. However, itโ€™s somewhat concerning that you can add the account to a new phone using โ€œa PIN code sent via a call or an SMS,โ€ according to Authyโ€™s support pages. Thereโ€™s also an option to enter a private password or passphrase that Authy uses to encrypt login info for your accounts to the cloud. The password is...
Source: www.pcmag.com
Top 6 Google Authenticator Alternatives in 2023
Although most alternatives to Google Authenticator are completely free but potentially relatively limited in terms of options, Duo can offer you a lot if youโ€™re willing to pay for it. The free option, which Cisco advises is aimed towards individuals and very small teams, is most comparable to what Google offers and will be enough for many, though it faces stiff competition...
Is Authy better than Google Authenticator?
.large-mobile-banner-1-multi-842{border:none!important;display:block!important;float:none;line-height:0;margin-bottom:3px!important;margin-left:0!important;margin-right:0!important;margin-top:3px!important;min-height:250px;min-width:300px;padding:0;text-align:center!important}But to avoid this problem entirely, make sure to add Authy to any devices you want and then Disable...
The Best 2FA Apps 2021: Locking Down Your Online Accounts
As far as website support goes, Authy 2FA tokens work with any service that accepts TOTP-based authenticator apps. Authy even maintains a database of services it supports, complete with step-by-step instructions for how to enable 2FA on those services. In addition to password managers like Keeper, cloud storage like Box and encrypted email services like ProtonMail, Authy...

Social recommendations and mentions

Based on our record, Authy seems to be a lot more popular than Userback. While we know about 140 links to Authy, we've tracked only 3 mentions of Userback. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Userback mentions (3)

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one location. Check it out here: https://userback.io/. Source: about 3 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: almost 4 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The other three unblocked URLs are all neccessary for the page to load properly along with many other sites on the internet. Source: almost 4 years ago

Authy mentions (140)

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What are some alternatives?

When comparing Userback and Authy, you can also consider the following products

Marker.io - Visual feedback and bug reporting tool for websites

Google Authenticator - Google Authenticator is a multifactor app for mobile devices.

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Duo Security - Duo Security provides cloud-based two-factor authentication. Duoโ€™s technology can be deployed to protect users, data, and applications from breaches, credential theft, and account takeover.

BugHerd - BugHerd: The Website Feedback Tool for Agencies

Azure Multi-Factor Authentication - Azure Multi-Factor Authentication helps safeguard access to data and applications while meeting user demand for a simple sign-in process.