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US Data Corporation VS Zoho Desk

Compare US Data Corporation VS Zoho Desk and see what are their differences

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US Data Corporation logo US Data Corporation

US Data Corporation is the leading provider of mailing lists, sales leads & marketing services. 

Zoho Desk logo Zoho Desk

Industry's first context-aware Helpdesk Software
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  • US Data Corporation Landing page
    Landing page //
    2021-10-04
  • Zoho Desk Landing page
    Landing page //
    2020-05-27

Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.

US Data Corporation features and specs

  • Comprehensive Data Solutions
    US Data Corporation offers a wide range of data services, including mailing lists, email lists, and data enhancement, providing businesses with the tools they need for effective marketing campaigns.
  • Customization
    Customers can tailor their data purchase to meet specific demographics and target audiences, allowing for more precise and effective marketing strategies.
  • Industry Experience
    With many years in the data industry, US Data Corporation has a track record of reliability, offering expertise and insights that benefit their clients’ marketing efforts.
  • Customer Support
    The company is known for providing prompt and helpful customer service, assisting clients in navigating their services and resolving issues quickly.

Possible disadvantages of US Data Corporation

  • Cost
    Pricing for data lists and services may be on the higher side compared to some competitors, which could be a consideration for smaller businesses with limited budgets.
  • Data Accuracy
    Like many data providers, the accuracy of information can vary, and some customers have reported issues with outdated or incorrect data.
  • Complexity of Offerings
    With a wide array of services and products, new clients might find it overwhelming to navigate their options without guidance.
  • Privacy Concerns
    As with any company dealing with large volumes of personal and business data, there may be concerns regarding data privacy and adherence to regulations.

Zoho Desk features and specs

  • Omnichannel
    Email, Telephony, Social, Customer Portals, Web forms, Live chat
  • Zia - Artificial Intelligence
    With Zia, stay on top of every aspect of your customer service effort.
  • Embeddable Self-service
    With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.
  • Multibrand Help Center
    Create a distinct self-service portal for each brand's customers.
  • Knowledge Base
    Create a repository of solutions for commonly asked questions.
  • Agent Productivity
    Collaborate, communicate, and secure those customer relationships
  • Automations
    Ticket Assignment, Workflow, Layouts, SLAs & Escalations.
  • Blueprint
    Manage complex cross-functional service processes efficiently.
  • Marketplace and Platform
    Use extensions to embed interactive widgets into the Zoho Desk interface.
  • Reports and Dashboards
    Use detailed reports and dashboard visualisations to monitor your team's performance.
  • Time Tracking
    Keep track of time spent on every ticket and task.
  • Security
    Balance between protecting customer data and giving your team enough flexibility
  • Developer Platform
    REST API, Widgets, Web and Mobile SDK, Custom Functions.
  • Mobile Apps
    With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.

Analysis of US Data Corporation

Overall verdict

  • US Data Corporation is generally considered a reputable and reliable provider in the data solutions industry. However, it's important for potential clients to assess their specific needs and conduct their own research, including reviewing recent customer feedback, before making a decision.

Why this product is good

  • US Data Corporation is a provider of marketing lists and data solutions. It has been in the industry for many years, offering targeted mailing lists, email lists, and telemarketing lists. The company is known for its comprehensive data, which can help businesses reach their desired audience effectively. Customer reviews and ratings are generally positive, highlighting their customer service and data accuracy.

Recommended for

  • Businesses looking to expand their marketing reach through targeted email or mailing campaigns.
  • Companies seeking reliable data and analytics for marketing strategies.
  • Organizations that need assistance with lead generation and customer acquisition.

US Data Corporation videos

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Zoho Desk videos

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Keep the spirit of customer centricity alive with Zoho

More videos:

  • Review - What is Zoho Desk? - An Overview
  • Review - Automate your customer service process with Zoho Desk
  • Review - Cutting Customer Service Time In Half By Implementing Zoho Desk
  • Review - Zoho Desk Delivers Significant Reliability Improvements For IT Company
  • Review - 5paisa delivers mobile-first customer service with Zoho Desk
  • Review - Zoho Desk Review: Okay for what it is
  • Tutorial - Zoho Desk Introduction To Tickets Tutorial - 2021

Category Popularity

0-100% (relative to US Data Corporation and Zoho Desk)

US Data Corporation

Zoho Desk

Customer Feedback
100 100%
Customer Feedback
0% 0
Customer Support
0 0%
Customer Support
100% 100
Reputation Management
100 100%
Reputation Management
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare US Data Corporation and Zoho Desk

US Data Corporation Reviews

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Zoho Desk Reviews

  1. Neha
    · Helpdesk Manager at Tagio ·
    Excellent Ticketing software with clean interface

    What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

    👍 Pros:    Easy user interface|Multiple channels|Knowledge base|Customer support|Highly customizable
    👎 Cons:    Need more image manipulation feature
  2. Kassy
    · CXO at Filter Publications ·
    April 2020 Inexpensive Customer Service Software

    Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

    🏁 Competitors: Zendesk, Salesforce Service Cloud
    👍 Pros:    Easy user interface|Great customer support|Highly customizable
    👎 Cons:    Few features are in beta
  3. Vincy Dahiya
    · Co-Founder at SMBCon ·
    Vincy Dahiya

    Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.

    🏁 Competitors: Zendesk
    👍 Pros:    Easy to handel software setup|Easy to use interface|Automation and custom functions|24/7 support (chat and phone)
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Zoho Desk is the omnichannel help desk software product of Zoho (which, by the way, has a CRM if you’re interested in that too). It’s used by more than 50,000 businesses worldwide. Zoho Desk is an ideal solution for large companies with a complicated structure, many products, and a high volume of support requests. One feature unique to this software is the ability to...
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Social recommendations and mentions

Based on our record, Zoho Desk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

US Data Corporation mentions (0)

We have not tracked any mentions of US Data Corporation yet. Tracking of US Data Corporation recommendations started around Mar 2021.

Zoho Desk mentions (1)

What are some alternatives?

When comparing US Data Corporation and Zoho Desk, you can also consider the following products

NiceJob - Get more reviews and build an build an awesome reputation with NiceJob.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Hyperdisk - Digital emarketing solution providing strategic design, development, branding, SEO, SEM and social media.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

MOV-ology - Movology provide marketers real-time automated next-generation web form abandonment solutions to increase ROI

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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